Mexicali, Baja California, Mexico · On-site
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Customer Quality Management, Root-Cause Analysis, Quality Communications, Continuous Improvement, Cross-functional Leadership
Mexicali, Baja California, Mexico · Hybrid
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Stakeholder Management, Customer Relations, Quality Communication, Account Management, Conflict Resolution
Mexicali, Baja California, Mexico · On-site
Job Description Descripción general: El operador de producción es responsable de separar, ensamblar, etiquetar, sellar, envolver y empacar entre otras actividades, los diferentes componentes de las charolas quirúrgicas s…
Skills: Communication, Teamwork, Proactive, Results Oriented, Responsibility
Mexicali, Baja California, Mexico · On-site
Job Description Responsibilities: Anticipate and plan for long-term HR needs and trends.Lead Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes quali…
Skills: HR Management, Labor Relations, Union Negotiations, Compensation & Benefits, Organizational Development
Mexicali, Baja California, Mexico · On-site
Job Description Descripción general: El operador de producción es responsable de separar, ensamblar, etiquetar, sellar, envolver y empacar entre otras actividades, los diferentes componentes de las charolas quirúrgicas s…
Skills: Communication, Teamwork, Proactive, Results Oriented, Responsibility
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Equipment Qualification, Preventive Maintenance, Troubleshooting, PLC Programming, Vision Systems
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: SAP S4, SAP ME, Manufacturing Execution Systems, Supply Chain Management, Functional Design
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Visual Inspection, Dimensional Inspection, GD&T, Mechanical Drawing Interpretation, SAP
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Manufacturing Engineering, Failure Analysis, Continuous Improvement, Budget Management, Process Validation
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: SAP S4, MES Applications, Planning Systems, Manufacturing Execution, Inventory Control
Mexicali, Baja California, Mexico · On-site
Cada visión tiene su historia. La nuestra comenzó hace más de 70 años. Desde entonces, nuestras innovaciones y logros se han convertido en hitos en odontología en todo el mundo. Un instituto de propiedad familiar, se con…
Skills: Sales, Territory Management, Customer Relationship Management, Cold Prospecting, Product Demonstration
Mexicali, Baja California, Mexico · On-site
Sales Advisor TAREAS Y RESPONSABILIDADES Responsable de la generación de Sell Out del portafolio de productos Bayer Consumer Health en puntos ventas.Gestión de puntos de venta como Cadenas de Farmacias Nacionales/Regiona…
Skills: Results Orientation, Negotiation, Commercial Planning, Customer Development, Leadership
Mexicali, Baja California, Mexico · On-site
Job Description Responsible for the daily administration and operation of the warehouse. Oversee materials are received, stored, shipped and reported in accordance with established procedures. Direct and supervise wareho…
Skills: Warehouse Administration, Materials Management, Staff Supervision, Operational Procedure Review, Space Utilization
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Preventive Maintenance, Calibration, SAP, SolidWorks, Instrumentation
Mexicali, Baja California, Mexico · On-site
Job Description RESUMEN DEL PUESTO: Brindar un nivel avanzado de conocimientos para ayudar en las necesidades diarias de mantenimiento. Reparar y sustituir de manera periódica los componentes mecánicos, neumáticos y eléc…
Skills: HVAC Systems, Plumbing, Electrical Systems, Fire Protection Systems, Building Automation Systems (BAS)
Mexicali, Baja California, Mexico · On-site
Job Description Descripción general: El operador de recibo/ embarques es responsable de la segregación, validación de materiales según sea necesario en el área en que se encuentre. Responsabilidades principales: Es respo…
Skills: Communication, Organization, Teamwork, Responsibility, Proactivity
Mexicali, Baja California, Mexico · On-site
Job Description Descripción general: Surtir materiales de órdenes de trabajo a través de etiquetas impresas usando el Conveyor para el transporte del material. Mantener ordenado limpio y acomodado el área de módulo de ac…
Skills: Material Picking, Scanner Operation, Inventory Management, Teamwork, Communication
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Post-Market Surveillance, Technical Writing, Data Analysis, EU MDR Compliance, Regulatory Reporting
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Lean Manufacturing, Production Planning, Personnel Management, Quality Systems, Root Cause Analysis
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Electronics Troubleshooting, Mechanical Troubleshooting, Blueprint Reading, PLC Programming, Vision Systems
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Act as the regional quality representative connecting customers, markets, and operational sites to drive quality decisions. Coordinate responses to major quality events and translate field observations into product and process improvements.
Requires a Bachelor's degree in Engineering, Quality Management, or a related field with over 5 years of experience in customer-facing technical quality roles. Proficiency in English and experience with tools like Salesforce and Power BI are required, with a willingness to travel 20-40%.
Customer Excellence Quality Manager
Mexicali, BC, México – Hybrid
Approximately once per week onsite for the right candidate
The Customer Excellence Quality Manager serves as a key connection between customers, key accounts, local markets, Quality Headquarters, and internal business partners across North America.
This highly visible, customer-facing role focuses on stakeholder management, customer service excellence, and quality communication. You will represent the Voice of the Market within Sonova, ensuring customer feedback, quality concerns, and emerging issues are clearly communicated and coordinated through resolution.
Act as a primary quality contact for customers, key accounts, local markets, and internal stakeholders across North America.
Build trusted relationships with customers, commercial teams, Quality Headquarters, operational sites, and global partners.
Represent the Voice of the Market by gathering customer feedback and communicating market needs, concerns, and emerging quality issues.
Coordinate clear, professional communication during customer escalations, major quality events, and hypercare activities.
Partner with Customer Service, Quality, Commercial, Operations, and other internal teams to ensure a coordinated customer response.
Provide customers and stakeholders with timely updates regarding quality investigations, corrective actions, and improvement initiatives.
Support customer meetings, business reviews, quality reviews, and recovery activities following significant quality concerns.
Track open actions and maintain consistent stakeholder communication through resolution and closure.
Promote customer service excellence by helping Sonova deliver a responsive, consistent, and trusted customer experience.
Bachelor’s degree in Engineering, Quality Management, Life Sciences, Audiology, Business, Communications, or a related field.
Experience in stakeholder management, customer relations, customer service, account management, quality, or another customer-facing corporate role.
Strong communication and relationship-building skills, with the ability to work effectively with customers, key accounts, and senior stakeholders.
Comfortable presenting information, managing sensitive conversations, and communicating during customer escalations.
Highly organized, responsive, diplomatic, and able to coordinate multiple stakeholders and priorities.
Customer-focused, accountable, and able to influence outcomes without direct authority.
Business fluency in English is required; additional regional languages are an advantage.
Experience in the medical-device, healthcare, audiology, or another regulated industry is preferred.
Willingness to travel approximately 20–40% throughout North America.
Don’t meet every qualification? If you are customer-focused, skilled at building relationships, and willing to learn, we would still love to hear from you!
Benefits in accordance with the Federal Labor Law (LFT)
Savings fund (Fondo de Ahorro)
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
There are currently 61 open healthcare positions in Mexicali, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Intuitive, Medline, Sonova Group, Bayer, Emerson, among others. Browse the listings above to see every active employer.
Yes — 2 of the 61 open healthcare positions offer remote or hybrid work (0 remote, 2 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
