Operations Supervisor – Call Center Location: On-site. Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C. Position Objective We are looking for a talented Operations Supervisor who will oversee multipl…
Skills: Leadership, People management, Communication skills, Organizational skills, Collections management
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Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
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Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
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Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
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Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
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$5k–$7k/wk
Full-time
Professional development, On-site clinic access, Social security (IMSS), Housing fund (Infonavit), Worker's credit fund (Fonacot), Savings fund (Caja de Ahorro)
Posted 48d ago
~40 hrs/week
Responsibilities
Oversee multiple teams supporting patients with financing, billing, and account management to ensure operational efficiency and strong collection performance. Responsibilities include monitoring metrics, handling high-level escalations, and partnering with QA to improve call quality and compliance.
Requirements
Requires over 2 years of experience in customer service, collections, or financial accounts, with at least 1-2 years in a leadership role. Candidates must possess strong people management, communication, and organizational skills.
Full job description
Operations Supervisor – Call Center
Location: On-site.
Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Position Objective
We are looking for a talented Operations Supervisor who will oversee multiple teams supporting patients with financing, billing, and account management, ensuring operational efficiency, compliance, and strong collection performance while maintaining a high standard of customer care for healthcare clients and patients.
Key Responsibilities
Ensure compliance with financial regulations and data privacy
Monitor and analyze collection performance & customer experience metrics
Partner with QA/Training to improve call quality and compliance
Coordinate calibration sessions with agents by reviewing calls and sharing best practices.
Provide regular feedback (weekly or as needed) to team members regarding performance, compliance, and areas of opportunity.
Support the onboarding and training process for new hires.
Conduct screening interviews for agent selection within assigned lines of business.
Requirements
2+ years of experience working with customer service, collections or financial accounts.
1-2+ years of experience in leadership.
Strong leadership and organizational skills.
Proven people management and communication skills.
Schedule: Availability required
What We Offer
Growth: A great work environment that fosters professional development.
Wellness: On-site clinic access.
Security: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).
All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.
REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.
Redial is a full-service nearshore and offshore business processing outsourcing (BPO) company.
Redial was founded in 2017 and since then has gained over 1000+ seats across our 4 locations in Mexico and South Africa with 100% cultural alignment.
We aim to be the best nearshore call center in the Baja area by offering top-tier services to lower clients’ operations costs.
Redial specializes in providing “Turnkey” contact centers for companies that are looking to outsource their operations at an affordable price.
Offices: 4275 Executive Sq, San Diego, California 92121, US · Calle Díaz Mirón 993, Redial BPO Centro, Tijuana, Baja California 22000, MX · Avenida Ignacio Zaragoza 1298, Mexicali, Baja California 21100, MX · Falconview House, Johannesburg, ZA
How many Healthcare jobs are open in Mexicali, Mexico right now?
There are currently 61 open healthcare positions in Mexicali, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Mexicali, Mexico?
Companies currently hiring include Intuitive, Medline, Sonova Group, Bayer, Emerson, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Mexicali, Mexico?
Yes — 2 of the 61 open healthcare positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Healthcare jobs in Mexicali, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.