Los Angeles, California, United States · Remote OK
Entry level
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Los Angeles, California, United States · Remote OK
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Los Angeles, California, United States · Remote OK
Senior
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Part-time
high school
Loan repayment programs
Posted 43d ago
~24 hrs/week
Remote in United States
Responsibilities
Provide crisis intervention, emotional support, and resources to help-seekers via chat and text services. Maintain accurate, real-time documentation and perform risk assessments, safety planning, and de-escalation as needed.
Requirements
Requires at least six months of relevant behavioral health experience and a high school diploma or equivalent. Candidates must possess strong interpersonal skills, proficiency with web-based platforms, and the ability to work in a remote environment with high-speed internet.
Full job description
988 Chat & Text Counselor (Olympic Suicide Prevention Center)
This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential.
The schedule is Thursday-Friday from 8:30am–5:00pm and Saturday-Sunday from 1:00pm- 5:00pm PST, totaling 24 hours per week.
This role requires a three-week 40-hour per week training at the start of employment.
Our work schedules are subject to change as necessary to meet the Agency’s and its client's needs. Reasonable notice is provided to facilitate personal planning.
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.
Summary
As a Chat & Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance.
Primary Duties
Offers crisis-counseling services via chat and text.
Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
Serves as a mandated reporter in cases of suspected abuse or neglect.
Is familiar with resources and providing information and referrals to visitors as appropriate.
Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
Responds to concurrent interactions in alignment with 988 Lifeline standards; accept overlapping interactions only when clinically appropriate.
Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
Assists in the training process of new counselors.
Participates in community outreach events such as resources tables and presentation about suicide prevention as needed.
Attends routinely scheduled meetings for the Suicide Prevention Center.
Position Requirements
Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
Possess a high school Diploma or equivalent.
Be 18 years of age or older.
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon program needs.
Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.
Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
Transforming lives & erasing the stigma around mental health, substance use & suicide🎗️ | mental health is health
Industry
Mental Health Care
Company size
501-1,000 employees
Headquarters
Culver City, CA
LinkedIn followers
16,625
Didi Hirsch has been a leader in whole-person mental health care and suicide prevention for more than 80 years. Our welcoming, culturally sensitive services put diverse children, adults, and families at the center as we respond to their complex health and human needs. Best-in-class outpatient care and residential facilities help those struggling with mental illness or substance use heal with dignity. Our Via Avanta center is one of the nation’s first where mothers can receive treatment and job training while living with their babies and young children – a whole-family approach keeping kids out of the foster system and mothers on the road to recovery so generations can thrive.
Didi Hirsch is also home to the nation’s first and most comprehensive Suicide Prevention Center, a recognized global leader in crisis care quality and innovation. The Center’s multilingual, 24/7 crisis lines field calls, chats, and texts for the National Suicide Prevention Lifeline, the national Disaster Distress Helpline, Teen Line, LAUSD Line, and Crisis Chat, among others. It also provides suicide-specialized individual and family therapy, support groups for teens and adults who’ve lost someone to suicide, and support groups for adults who’ve survived an attempt. Didi Hirsch partners on suicide prevention research with top academic institutions, and trains thousands of students, teachers, mental health professionals, law enforcement officers and first responders to save lives each year. More than 1,000 staff and volunteers compassionately serve nearly 190,000 children, adults, and families annually in crisis, telehealth, outpatient, residential, community, and school-based settings.
This account is not monitored 24/7. Dial 988 if you or someone you know need immediate mental health support.
Offices: 4760 South Sepulveda Boulevard, Culver City, CA 90230, US · 323 N. Prairie Avenue, Inglewood, CA 90301, US · 1540 East Colorado Street, Glendale, CA 91205, US · 10277 W Olympic Blvd, Los Angeles, California 90067, US · 1007 Myrtle Ave, Inglewood, California 90301, US
Adult Outpatient Mental HealthCrisis Residential ServicesSubstance Abuse Prevention and EducationSuicide PreventionChild Outpatient Mental Healthand Field/School/Home Based Mental Health ServicesHealth CareNon ProfitWellnessMedical
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There are currently 4,782 open healthcare positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Keck Medicine of USC, Cedars-Sinai, Kaiser Permanente - Southern California Permanente Medical Group Physician Careers, Kaiser Permanente Oakland Medical Center, Wesley Health Centers - JWCH Institute, Inc., among others. Browse the listings above to see every active employer.
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