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Full-time
high school
Posted 4h ago
~40 hrs/week
Responsibilities
The Switchboard Operator manages incoming and outgoing calls, routing them to appropriate departments and providing routine information. They are also responsible for paging essential personnel and coordinating communications during emergency codes and disasters.
Requirements
Candidates should have 0-2 years of experience in customer service, call centers, or healthcare, with switchboard experience preferred. A high school diploma is required along with proficiency in telecommunications equipment.
Full job description
Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions
Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Qualifications
0-2 years of experience in customer service, call center, or healthcare setting required
1-2 years of switchboard experience preferred
Knowledge, Skills and Abilities
Proficient in operating switchboard or telecommunications equipment.
Excellent verbal communication and customer service skills.
Ability to manage high call volumes in a calm and professional manner.
Strong organizational skills with attention to detail.
Capable of handling emergency communication processes effectively.
Knowledge of hospital policies, codes, and procedures is a plus.
Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 32 distinct markets across 12 states, CHS operates 60 affiliated hospitals with more than 8,000 beds and more than 800 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.
Offices: 4000 Meridian Boulevard, Franklin, TN 37067, US · 4000 Meridian Blvd, Franklin, TN 37067, US
How many Healthcare jobs are open in Foley, AL right now?
There are currently 110 open healthcare positions in Foley, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Foley, AL?
Companies currently hiring include Community Health Systems, Diversicare Healthcare Services, LLC, Healthcare Services Group, Inc, Community Senior Life, AltaPointe Health Systems, among others. Browse the listings above to see every active employer.
How do I apply for Healthcare jobs in Foley, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.