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Porch Light Health is seeking a customer-focused Network & IT Support Administrator to join our Information Technology team. About Porch Light Health: Porch Light Health is a respected leader in the outpatient treatment …
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Senior
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Colorado Springs, Colorado, United States · Remote OK
$69k–$103k/yr
Senior
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$54k–$73k/yr
Full-time
bachelor degree
401(k), Dental insurance, Health insurance, Paid time off, Vision insurance
Posted 34d ago
~40 hrs/week
Responsibilities
The role involves providing frontline technical support for hardware, software, and networking across multiple clinic locations. Additionally, the administrator will manage cloud services, enterprise applications, and ensure organizational security and compliance.
Requirements
Candidates must have a bachelor's degree in a related field or equivalent experience, along with at least 2 years of IT support or systems administration experience. Strong troubleshooting skills in Windows, ChromeOS, and networking environments are required, as is a valid driver's license for travel.
Full job description
Porch Light Health is seeking a customer-focused Network & IT Support Administrator to join our Information Technology team.
About Porch Light Health:
Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT), Methadone treatment, and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionatePatient Care Coordinator Medical Assistantto join our growing team in a fast-paced, dynamic medical setting.
About you:
The IT department plays a critical role in supporting clinical and business operations across multiple locations by delivering secure, reliable, and efficient technology services. This position provides frontline technical support while assisting with the administration of networks, cloud services, endpoint devices, telecommunications, and enterprise applications.
The ideal candidate enjoys solving technical problems, delivering exceptional customer service, and continuously improving the technology experience for end users. This role works closely with clinicians, operational staff, and leadership to ensure technology remains secure, available, and aligned with organizational goals.
You must reside in the Colorado Springs, CO area to be considered for this position.
Primary Responsibilities
End User Support
Deliver exceptional customer service while supporting staff across multiple clinic and administrative locations.
Respond to, prioritize, troubleshoot, and resolve technical issues in accordance with established service levels.
Provide in-person, remote, phone, and virtual support for users.
Diagnose and resolve hardware, software, networking, printing, mobile device, and peripheral issues.
Configure, deploy, maintain, and replace workstations, laptops, Chromebooks, tablets, mobile devices, and related equipment.
Perform user onboarding and offboarding activities including account provisioning, hardware deployment, and access management.
Educate users on technology best practices and effective use of organizational systems.
Infrastructure & Systems Support
Assist in administering Google Workspace, Microsoft 365, ChromeOS, and enterprise applications.
Support local and wide area networks, wireless infrastructure, VPN connectivity, firewalls, switches, and Internet connectivity.
Assist with administration of cloud-based platforms and Software-as-a-Service (SaaS) applications.
Monitor system health and proactively identify potential issues.
Participate in technology deployments, upgrades, and infrastructure projects.
Security & Compliance
Follow organizational security policies and healthcare compliance requirements.
Assist with endpoint security, identity management, multi-factor authentication, and device management.
Maintain confidentiality of protected health information (PHI) and organizational data.
Escalate security concerns and assist with incident response activities.
IT Operations
Document all work performed within the IT Service Management (ITSM) platform.
Maintain accurate hardware, software, and asset inventories.
Develop and maintain technical documentation and knowledge base articles.
Identify opportunities to improve processes, automation, and customer experience.
Participate in after-hours support and occasional travel to clinic locations as needed.
Must Have Qualifications
Bachelor's degree in Information Systems, Computer Science, Information Technology, or related field; equivalent experience will be considered.
2+ years of IT support or systems administration experience.
Strong troubleshooting skills across ChromeOS, networking, and cloud technologies.
Experience supporting Google Workspace (primary) and Microsoft 365 environments.
Experience with endpoint deployment and management.
Excellent customer service, communication, and organizational skills.
Ability to prioritize multiple requests in a fast-paced healthcare environment.
Valid driver's license with the ability to travel to clinic locations as needed.
Experience with healthcare technology or electronic health records (EHR)
Google Administration experience
Preferred Qualifications
CompTIA A+, Network+, or Security+
Google Workspace Administrator Certification
Google Cloud Certification
Experience with Cisco Meraki networking
Experience with virtual desktop infrastructure (VDI)
Experience with identity management and single sign-on (SSO)
Experience supporting VoIP or contact center platforms
Job Type:
Full Time
Pay: $54,080-$72,800 Depending on location, experience and education
This position will be hybrid and in clinic as needed in S. Colorado, M-F 8:00-5:00pm
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.
Related keywords
Network & IT Support AdministratorGoogle WorkspaceMicrosoft WindowsChromeOSCisco MerakiVPNFirewallsSaaSITSMEndpoint securityIdentity managementMulti-factor authenticationVoIPElectronic health recordsSalesforceCompTIA A+
Porch Light Health provides the highest quality medically-focused MAT, offering accessible psychosocial behavioral health counseling, toxicology and grant-funded programming.
Porch Light Health’s Concentric Circles of Care offers patients suffering from SUD, and related conditions, three options for receiving treatment: in-clinic, off-site (satellite/pop-up/mobile locations) or virtual (telemedicine).
How many Healthcare jobs are open in Colorado Springs, CO right now?
There are currently 1,229 open healthcare positions in Colorado Springs, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Colorado Springs, CO?
Companies currently hiring include CommonSpirit Health, Brookdale, Penrose-St. Francis Health Services, Aiken Regional Medical Centers, University of Colorado Department of Emergency Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Colorado Springs, CO?
Yes — 101 of the 1229 open healthcare positions offer remote or hybrid work (25 remote, 76 hybrid).
How do I apply for Healthcare jobs in Colorado Springs, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.