Job Family: Business Systems Analysis (Digital) Travel Required: Up to 25% Clearance Required: None What You Will Do: Serve as a Senior Business Analyst supporting the Platforms - ServiceNow team. Partner with business s…
Skills: Business Analysis, ServiceNow, Requirements Gathering, User Stories, Process Mapping
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$98k–$163k/yr
Full-time
bachelor degree
Medical Insurance, Rx Insurance, Dental Insurance, Vision Insurance, Personal and Family Sick Time, Company Paid Holidays
Posted 28d ago
~40 hrs/week
Responsibilities
Serve as a Senior Business Analyst to gather and document requirements for ServiceNow initiatives, translating business needs into user stories and process flows. Collaborate with technical teams and stakeholders to design, implement, and optimize scalable ServiceNow solutions.
Requirements
Requires a Bachelor's degree and at least five years of business analysis experience, with a minimum of three years specializing in ServiceNow. Must be proficient in Agile environments and experienced in creating functional specifications and process documentation.
Full job description
Job Family:
Business Systems Analysis (Digital)
Travel Required:
Up to 25%
Clearance Required:
None
What You Will Do:
Serve as a Senior Business Analyst supporting the Platforms - ServiceNow team.
Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
Analyze current-state and future-state processes to recommend efficient, scalable solutions.
Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.
What You Will Need:
Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
A MINIMUM of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in ServiceNow
Proven experience working on several projects
Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
Experience creating user stories, process flows, use cases, and acceptance criteria.
Ability to communicate effectively with both business and technical audiences.
Strong analytical, problem-solving, and organizational skills.
Experience working in Agile or iterative delivery environments.
Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office
What Would Be Nice To Have:
Direct experience with the ServiceNow platform and related modules.
Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes.
Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
Knowledge of testing, UAT coordination, or release management processes.
Certification in Business Analysis, Agile, or ServiceNow-related disciplines.
The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Related keywords
ServiceNowBusiness Systems AnalysisITSMITOMCMDBAgileUser StoriesProcess FlowsAcceptance CriteriaFunctional SpecificationsUATRelease ManagementEnterprise Service ManagementDigital TransformationPlatform UpgradeBusiness Analysis Certification
Empowering our clients to meaningfully shape the future.
Industry
Business Consulting and Services
Company size
10,001+ employees
Headquarters
McLean, Virginia
LinkedIn followers
292,629
Total funding
$750K
Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.
Offices: 1676 International Dr, 800, McLean, Virginia 22102, US · 1800 Tysons Blvd, McLean, Virginia 22102, US · 1000 Wilson Blvd, Suite 1400, Arlington, Virginia 22209, US · 111 Congress Ave, Suite 2500, Austin, Texas 78701, US · 125 High St, Suite 401, Boston, Massachusetts 02110, US
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