Manchester, England, United Kingdom · On-site
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life a…
Skills: Customer Service, Upselling, Payment Processing, Menu Knowledge, Communication Skills
Manchester, England, United Kingdom · On-site
Retention Customer Success Associate Join the OrderYOYO Team – Retention Customer Success Associate Are you a proactive and people-focused individual with a passion for building strong relationships and driving customer …
Skills: Customer Retention, Customer Success, Outbound Calling, Churn Reduction, Account Management
Manchester, England, United Kingdom • On-site
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Deliver memorable guest experiences by managing a section, providing menu recommendations, and processing payments. Maintain cleanliness and health and safety standards while supporting colleagues in a high-energy environment.
Candidates should have a passion for Italian food and previous experience as a waiter/waitress in a busy restaurant. High energy, strong communication skills, and flexibility to work evenings and weekends are required.
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a passionate Waiter/Waitress to join our team!
As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
You will:
Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
Master our menu, including dishes, wines and cocktails
Open and close your section of the floor with professionalism
Maintain cleanliness, organisation and health & safety standards across the floor
Support your colleagues during service and contribute to a positive, high-energy environment
Create memorable moments for our guests with a warm, friendly and professional attitude
Passion for Italian food and excellent customer service
High energy, proactive attitude and team spirit
Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
Flexible availability, including evenings and weekends
Competitive pay: £12.71 + Tronc
Permanent, part-time position
3-day working week, mainly weekends
Daily staff meals
15% discount across all Big Mamma restaurants (UK and Ireland)
£500 employee referral bonus
Wagestream – access your pay between paydays
Mental health & wellbeing support (Open Up)
Continuous training and career progression
Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
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Change people's lives with food 🍕
Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with one simple dream: changing people's lives with pizza. From our very first trattoria in Paris to 37 locations across 10 countries today, we serve 100% homemade Italian dishes made with ingredients sourced directly from small Italian producers — think Prosciutto di Parma from Stefano Borchini, San Marzano tomatoes from Paolo Ruggiero, flour from Antimo Caputo. Everything is served in jaw-dropping spaces, at fair prices, and always with a huge smile. Our Squadra of 2,700+ talents spans France, Italy, Spain, the UK, Belgium, Germany, Monaco, the UAE, Mexico, and beyond — and keeps growing. We also launched Napoli Gang in 2020, our digital food brand bringing the same crazy love for Italian food straight to your door. But food is only half the story. We believe hospitality can be a real career, not just a student job — and we're committed to building an inclusive, inspiring workplace where talents grow and shape the future of the industry. In 2018, we became a proud B-Corp, reinforcing our commitment to sustainability, social responsibility, and human-driven growth. Big Mamma is not just a restaurant group. It's a movement made of passion, purpose and a lot of pizza, of course.
Offices: Paris, FR · Bordeaux, FR · Lyon, FR · Marseille, FR · London, GB
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