Service Operations Coordinator - Social Media (Swedish speaking)
Budapest, Central Hungary, Hungary · On-site
Mid level$11B raised
Company Description foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We opera…
Skills: English Proficiency, Swedish Proficiency, Customer Service, Operational Excellence, KPI Monitoring
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Budapest, Central Hungary, Hungary · On-site
Mid level
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Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Create effective & actionable strategies (primarily in-store visibility) for…
Cég leírása A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbe…
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About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
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Bolti dolgozó - Budapest, XV. kerület Madách utca 72. (7, 6 órás munkaidő)
Budapest, Central Hungary, Hungary · On-site
Entry level
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POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
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Mid level
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Budapest, Central Hungary, Hungary · Hybrid
Mid level$6.3B raised
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Prep Chef de Partie - Gordon Ramsay Bar & Grill Budapest
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Budapest, Central Hungary, Hungary · On-site
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Full-time
bachelor degree
Modern Dog-friendly Office, Life Insurance, Accident Insurance, Health Insurance, SZÉP-card, Medicare Health Package
Posted 1d ago
~40 hrs/week
Responsibilities
Coordinate daily service operations to support customers, vendors, and riders while maintaining high service levels and KPIs. Collaborate with internal teams and BPO partners to improve operational processes and resolve complex issues.
Requirements
Requires 1-3 years of customer service experience, preferably in e-commerce or tech, and fluency in both English and Swedish. A diploma or degree is preferred, along with proficiency in office productivity tools.
Full job description
Company Description
foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.
Job Description
We're looking for full-time Service Operations stars to join our team! At foodora, we (almost) never sleep — we’re open every day from 10:00 to 22:00, including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime, evenings, weekends, and holidays.
In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You’ll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement. Your journey begins with mandatory in-person training, spread across one month from our office. The next training starts on 20th of July, and full attendance is required.
What You’ll Do
Handle daily service operations tasks to support overall team goals and ensure service levels are met.
Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.
Escalate complex operational issues and follow up to ensure resolution and process improvement.
Maintain process documentation and support standard operating procedure (SOP) adherence.
Support implementation of new initiatives and process changes aimed at improving service effectiveness.
Contribute to a positive and collaborative team environment that reflects foodora’s values.
Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.
Stay informed on relevant tools, systems, and product updates to effectively carry out tasks.
Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders.
Assist customers with their issues with excellent customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer
Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Help us raise the bar — and grow with us. If you're eager to learn, lead, and make an impact, you’ll find fantastic growth opportunities at foodora.
Qualifications
What We’re Looking For
Diploma, Degree, or relevant qualification in any field preferred.
1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries.
Strong communication skills in English and Swedish, both written and verbal.
Comfortable using tools such as Google Workspace or Microsoft Office.
Strong attention to detail and ability to follow through on tasks.
Comfortable working in a fast-paced environment with shifting priorities.
Team player with a problem-solving mindset and a willingness to learn.
Knowledge of COPC, Six Sigma, or SQL is a bonus but not required.
Basic understanding of service metrics and operational KPIs.
Experience with reporting, dashboards, or using data to guide decisions is a plus.
Familiarity with CRM, ticketing, or operations platforms is a plus.
Additional Information
Your Benefits
Modern, dog-friendly office in Budapest’s Mill Park – easy to reach, even by bike!
International good vibe + strong corporate background = a secure & inspiring place to grow.
From day one: life, accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers – tasty meals, even in the home office.
Mental health support & relaxing office massages.
In-house English lessons + LinkedIn Learning access.
Extra days off, AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
Related keywords
Customer ServiceService OperationsKPIsSOPCOPCSix SigmaSQLCRMTicketingE-commerceQuick CommerceGoogle WorkspaceMicrosoft OfficeBPOOperational ExcellenceSwedish Language
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
How many Food & Beverage jobs are open in Budapest, Hungary right now?
There are currently 115 open food & beverage positions in Budapest, Hungary listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Budapest, Hungary?
Companies currently hiring include Delivery Hero, Marriott International Hotels, Inc., Lidl Magyarország, Molson Coors Beverage Company, AmRest, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in Budapest, Hungary?
Yes — 10 of the 115 open food & beverage positions offer remote or hybrid work (0 remote, 10 hybrid).
How do I apply for Food & Beverage jobs in Budapest, Hungary?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.