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Full-time
bachelor degree
Posted 17d ago
Apply by Aug 26
~40 hrs/week
Responsibilities
The Customer Operations Account Manager manages operational relationships between AMD and its customers to ensure business continuity and resolve supply chain issues. They are responsible for revenue forecasting, inventory management, and leading key projects to drive operational excellence.
Requirements
Candidates should possess a bachelor's degree and significant experience in revenue forecasting, supply chain, and project management. Strong analytical, communication, and cross-functional management skills are required to navigate complex business environments.
Full job description
ADVANCE YOUR CAREER. ADVANCE THE WORLD.
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.
THE ROLE
The Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the customer’s and AMD’s organizations. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.
KEY RESPONSIBILITIES
Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
Manage business across the product lifecycle, including NPI and EOL
Manage inventory and DOI to minimize inventory costs
Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
Maintain accurate, timely revenue forecasts and support revenue attainment
Build strategic relationships across internal and external stakeholders to ensure business continuity
Lead key projects, improve processes, advise business partners, and support organizational strategy
Collaborate across the team to share best practices, remove obstacles, and improve capabilities through new tools and processes
Drive operational excellence, customer collaboration, and implementation of new processes
Lead quarterly business reviews and operational meetings with customers
Guide operational issue resolution using a strong understanding of business processes and procedures
PREFERRED EXPERIENCE
Understanding of business strategy with experience identifying and implementing process improvements
Experience with revenue forecasting, performance tracking, and revenue attainment
Strong problem-solving, analytical, and cross-functional management skills
Ability to manage uncertainty and resolve internal and external conflict
Strong executive writing, presentation, and verbal communication skills, including discussing operational concepts with customers, management, and teams
Experience developing and strengthening customer relationships
Strong supply chain and project management experience
Proficiency in Excel, PowerPoint, Power BI, and AI tools
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
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