Finance & Accounting Jobs in Gurugram, India (Now Hiring) — 803 open — Page 39

As an Assistant Manager in Insurance Discover Billing Services Operations, you will be responsible for the day‑to‑day operational management of a team of 10-15 billing coordinators/analysts based in India. You will ensure accurate identification of correct insurance, proper crediting and loading of coverage to patient accounts, and timely follow-up with payers on behalf of FinThrive’s clients. You will focus on executing established processes, managing team performance, and supporting capacity planning and continuous improvement initiatives defined by senior leadership.

 

This role is hands‑on and delivery‑focused, with accountability for team productivity, quality, and adherence to agreed SLAs, while collaborating with on‑shore counterparts and cross‑functional teams.

 

What You Will Do

 

Team Management and Daily Operations

• Lead and manage a team of India-based ID Billing coordinators/analysts to execute day‑to‑day billing activities accurately and within timelines.
• Assign and balance workloads across the team based on volume, complexity, and client priorities, using established capacity and staffing models developed by senior leadership.
• Monitor daily and weekly operational dashboards and queues; intervene proactively to address backlogs, quality trends, or SLA risks.
• Conduct regular team huddles and one‑on‑ones to review performance, provide coaching, and reinforce process standards and best practices.

Extensive Revenue Cycle Management Experience 

• Hands-on experience troubleshooting eligibility discrepancies, resolving claim denials, and optimizing clean claim rates.
• Deep knowledge of payer-specific rules, coverage nuances, and requirements impacting billing accuracy and reimbursement.
• Proven experience in end-to-end RCM workflows including insurance eligibility verification, benefits investigation, prior authorization coordination, and claims submission.

Quality, Compliance, and Process Adherence

• Ensure the team follows standard operating procedures for identification of correct insurance, crediting and loading of coverage, and payer follow‑up.
• Review and analyze team performance against quality metrics; perform spot checks and audits of work where needed.
• Support compliance with payer regulations, HIPAA, applicable laws, and client contractual obligations, including on‑shore vs. off‑shore restrictions, in coordination with Compliance and Quality teams.
• Escalate systemic issues, data gaps, and process risks to the Sr Manager in a timely and structured manner.

 

Capacity Planning and Performance Management

• Support the Sr Manager with inputs for capacity planning by providing accurate data on volumes, productivity, skill mix, and hiring/training needs.
• Execute staffing and scheduling plans for the India team, including shift coverage to overlap with US working hours as required.
• Track and manage team-level key performance indicators (KPIs) and service level agreements (SLAs) such as reported accounts, reviewed accounts, billed accounts, and reimbursement recoveries, following frameworks defined by senior leadership.

 

Training, Onboarding, and Knowledge Management

• Partner with HR and Training to support hiring, onboarding, and training of new India-based associates.
• Deliver or coordinate training on client-specific EMR and internal systems, using training guides and materials provided by senior leadership and subject matter experts.
• Maintain up‑to‑date documentation for team processes, reference materials, and job aids; reinforce adherence during day‑to‑day operations.

 

Stakeholder Collaboration and Communication

• Act as the primary operational contact in India for the Sr Manager and relevant on‑shore operational leads for assigned client portfolios.
• Provide regular operational updates on volumes, productivity, quality trends, and risks; recommend tactical adjustments within defined parameters.
• Support the preparation of client-specific performance and productivity reports by consolidating team data, ensuring accuracy and timeliness.
• Collaborate with revenue cycle management systems, IT, and other support teams to raise and track operational issues related to tools, access, and workflows.

 

Continuous Improvement

• Identify opportunities to streamline work flows and propose improvements to the Sr Manager.
• Participate in or support initiatives leveraging technology as directed by senior leadership.
• Champion a culture of continuous improvement.

 

Work Schedule

• Work on a shift schedule that supports global operations and working hours.
• Be proficient and fluent in English, able to support US based customers and US operational teams.

 

What You Will Bring

• Bachelor’s degree preferred; equivalent experience may be considered.
• 3–5 years of experience in revenue cycle management or healthcare operations.
• Experience with hospital or physician billing and payer environments strongly preferred.
• Demonstrated experience meeting productivity, quality, and SLA targets.
• Understanding medical billing, payer rules, and RCM best practices.
• Leadership, coaching, and performance management skills.
• Analytical skills and KPI interpretation.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Customer service orientation.

 

What We Would Like to See

• Experience in BPO or offshore delivery supporting US healthcare.
• Ability to implement process improvements.
• Organizational and time-management skills.
• Collaboration in matrixed environment

About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture

Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

·       Professional development opportunities  

·       Term life, Accidental & Medical Insurance

·       Meal and Transport arrangements

 

FinThrive’s Core Values and Expectations

·    Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities

 

·    Support FinThrive’s Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
 

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