Waukesha, Wisconsin, United States · On-site
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo…
Skills: Technical Support Management, B2B Support, Solar + Storage, Power Electronics, Salesforce
Waukesha, Wisconsin, United States · On-site
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo…
Skills: PLC Programming, HMI Programming, Automation Controls Design, Rockwell RSLogix, Studio 5000
Waukesha, Wisconsin, United States · On-site
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo…
Skills: Blender, KeyShot, SolidWorks, Adobe Creative Cloud, Photoshop
Waukesha, Wisconsin, United States · On-site
Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision…
Skills: Electrical troubleshooting, Pneumatic systems, Hydraulic systems, CNC maintenance, Mechanical troubleshooting
Waukesha, Wisconsin, United States · On-site
$97k–$143k/yr
Eaton’s Electrical Division is currently seeking a Quality Engineer Supervisor to join our team. This position is based at our Waukesha, WI facility. (Relocation is offered) The expected annual salary range for this role…
Skills: Problem Solving, ISO 9001, PFMEA, APQP, Quality Management Systems
Waukesha, Wisconsin, United States · Hybrid
$86k–$126k/yr
Eaton’s ES AMER ESS division is currently seeking a Senior New Product Development Engineer. The expected annual salary range for this role is $86000 - $126000 a year. Please note the salary information shown above is a …
Skills: Product Design, DFM/DFA, 3D Modeling, CAD, FEA
Sussex, Wisconsin, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: HVAC/R Maintenance, Electrical Troubleshooting, Plumbing, Commercial Refrigeration, Preventive Maintenance
Waukesha, Wisconsin, United States · On-site
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo…
Skills: Mechanical Testing, Electrical Testing, ISO 17025, Blueprint Interpretation, Electrical Schematics
Waukesha, Wisconsin, United States · On-site
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo…
Skills: Project Management, Supply Chain Management, Supplier Negotiation, Cost Analysis, PPAP
Waukesha, Wisconsin, United States · Remote OK
Job Overview As a member of our Engineering Services Team, you will be responsible for creating substation drawing packages including one-line drawings, substation plan and elevation drawings, electrical assembly drawing…
Skills: Substation Design, SolidWorks, Lean Manufacturing, 3D Modeling, Electrical Assembly Drawings
Waukesha, Wisconsin, United States · Hybrid
$68k–$156k/yr
Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking a Specialist I in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site). This is a job fa…
Skills: Business Analysis, System Development Life Cycle, Requirements Gathering, User Acceptance Testing, System Configuration
Waukesha, Wisconsin, United States · On-site
Eaton’s ES AMER ESS division is currently seeking a Assembler - 1st Shift (Regulators). The hourly rate for this position is $24.45 per hour. The hours for this shift are 7am - 3pm. Overtime may exceed these hours and be…
Skills: Assembly, Manufacturing, Visual Inspection, Pneumatic Tools, Power Tools
Zelienople, Pennsylvania, United States · Hybrid
$105k–$120k/yr
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operati…
Skills: Project Management, Equipment Design, Budget Management, Technical Design Review, CAD Drawing Interpretation
Waukesha, Wisconsin, United States · On-site
Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Power HVAC Mechanic (Servi…
Skills: Diesel Engine Repair, HVAC Maintenance, Mechanical Diagnostics, Hydraulic Systems, Pneumatic Systems
Waukesha, Wisconsin, United States · On-site
$74k–$111k/yr
Description We have an opportunity in our Stainless Foundry for a hands-on 3rd Shift Foundry Supervisor. The position is responsible for safety, quality, productivity, and cost of the 3rd shift operation. Have the flexib…
Skills: Foundry Operations, Supervisory Management, Employee Training, Lean Manufacturing, 5S Programs
Waukesha, Wisconsin, United States · On-site
$69k–$101k/yr
Eaton’s ES AMER ESS division is currently seeking a Production Planner. This role is located at our Waukesha, WI site. No relocation assistance will be provided. The expected annual salary range for this role is $69000 -…
Skills: Production Planning, Scheduling, MRP/ERP Systems, Lean Manufacturing, Six Sigma
Waukesha, Wisconsin, United States · On-site
Introduction Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion…
Skills: Project Management, Agile Methodology, Waterfall Methodology, SDLC, IEC 62304
Waukesha, Wisconsin, United States · On-site
Job Description SummaryAs a Global Sourcing Leader, you will be part of a team responsible for $205M global semiconductor spend for both tier 1 and tier 2 supply base in addition to supporting our Strategic Business Unit…
Skills: Sourcing Strategy, Supplier Management, Strategic Negotiations, Risk Management, Lifecycle Management
Waukesha, Wisconsin, United States · On-site
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo…
Skills: PTC Windchill, PLM Architecture, CAD Administration, Business Requirements Gathering, Technical Training
Waukesha, Wisconsin, United States · On-site
$65k–$130k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: HVAC Controls, Team Leadership, Project Coordination, Budget Management, Technical Mentoring
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead a team of technical support representatives and engineers to ensure dealer satisfaction through troubleshooting, diagnostics, and knowledge management. Oversee daily operations and collaborate with engineering to resolve escalated technical issues for home energy products.
Requires a Bachelor's degree in Electrical or Mechanical Engineering with over 5 years of experience leading B2B technical support teams. Must have at least 2 years of experience specifically working with Solar and Storage technologies.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
JOB SUMMARY: The Manager, Technical Support will lead a team of technical support representatives and Technical Support Engineers who are responsible for ensuring Dealer satisfaction on all levels of business by providing highly technical phone troubleshooting, system diagnostics, warranty replacement parts, and knowledge management content creation, for various Generac Home products. This position is responsible overseeing daily operations of technical support teams, and working with senior leadership to execute the overall vision of Home technical support.
MINIMUM QUALIFICATIONS:
Bachelors Degree in Electrical Engineering, or Mechanical Engineering and relevant experience
5+ years of experience running B2B technical support teams.
2+ years of experience working with Solar + Storage.
PREFERRED QUALIFICATIONS:
Experience and sound knowledge of Generac Clean Energy products and initiative to learn other Generac Home products
Experienced in Power Electronics
Previous experience using Salesforce
In depth understanding of residential electrical systems
Experience operating complex phone systems
Experience with AI tools to optimize internal and external systems
Experience with knowledge management systems
ESSENTIAL DUTIES:
75%
Supervision
Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.
Tracks and creates reports on specific key performance indicators, feedback is provided to individual contributors, supervisors, and executive staff
Manages all aspects of the technical support organization.
Develops and creates monthly, quarterly, and annual goals for the department.
Works closely with other business groups withing Generac to ensure
Oversees highly escalated cases and delegates work to appropriate resources within the technical support team.
Manage the workflow of many individual contributors developing Generac Clean Energy Dealer and Consumer facing knowledge base.
25%
Individual Contributor
Work with the Generac Home product engineering team to identify, diagnose, and provide reliable solutions for escalated technical support issues to assure complete customer/dealer satisfaction.
Support the design and development of new product introductions, and product improvements to ensure Generac Home creating products that meet the needs of our customers.
Provide technical guidance to internal and external sales & service associates
Manage escalated and highly escalated technical support and service requests from various departments
Provide technical guidance for the development of CES training materials, manuals, and other new or updated technical content before published
Records detailed information of technical support activities
Dispatch Field Application Engineers for highly escalated site visits.
Run weekly Tech Talks
Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met
Provide technical support and additional company presence at national and regional industry trade shows
Provide written weekly reports to manager covering accounts visited, service schools provided, product issues/ concerns, possible sales opportunities, and competitor information
KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of electrical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
Excellent troubleshooting skills, the ability to make independent decisions, and work without direct supervision
Spark Ignited knowledge
Level of Independence: This position acts under the direction of the Sr Mgr of Technical Service for Generac Home.
Office Environment:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
The total energy solutions company
Generac is the total energy solutions company powering a smarter world. We help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed. We do this by making homes a sanctuary where people have reliable power so they can safely and comfortably work, learn and entertain. Around the world, our commercial and industrial solutions are trusted to power and support businesses and critical infrastructure to protect against the challenges of an aging power grid, increasingly severe weather and escalating energy demands and rising rates. As an industry pioneer, we are relentlessly focused on the future of energy management. We’re ushering in a new era of energy solutions where we are exploring new technologies, delivering connected solutions and protecting against increasing energy costs for consumers and commercial users.
Offices: S45 W29290 WI-59, Waukesha, WI 53189, US
There are currently 283 open engineering positions in Waukesha, WI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include INNIO Group, Eaton, Generac, Prolec, GE HealthCare, among others. Browse the listings above to see every active employer.
Yes — 37 of the 283 open engineering positions offer remote or hybrid work (6 remote, 31 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
