pune, Maharashtra, India · On-site
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys, a leading cybersecurity firm, is seeking an experienced Lead/Senior Technical Support Engineer …
Skills: Technical support, Vulnerability management, Web application security, TCP/IP, LAN/WAN infrastructure
FIS - Fidelity Information Servicespune, Maharashtra, India · On-site
Senior Lead Site Reliability Engineer Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.…
Skills: Site Reliability Engineering, Distributed Systems, Cloud Platforms, Observability, Automation
pune, Maharashtra, India · On-site
Job Description SummaryCandidate is responsible for Welder/Forming/AMF Fixture check operator for all types welding /Forming operations and produce defect free parts with continual improvement of overall welding producti…
Skills: Welding, TIG Welding, Orbital Welding, Metal Forming, Press Machine Operation
pune, Maharashtra, India · On-site
Senior Software Engineer - - - - - - - - - - - - We are seeking a hands-on technologist with experience in evaluating complex environments and technology stacks, and building, maintaining, and supporting efficient digita…
Skills: Java, Spring Boot, NodeJS, ReactJS, AngularJS
pune, Maharashtra, India · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview We are a global information and insights company which provides solutions that help create economic opportunity, great experiences, and personal empowerment for hun…
Skills: GCP, Linux, System administration, Data platform support, Incident management
pune, Maharashtra, India · Hybrid
Role: SAP Integrations Architect Location: Pune (Hybrid) Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Smith & Nephew (S+N) is a large multinational Medical Techn…
Skills: SAP Integration, SAP PI/PO, SAP BTP Integration Suite, SAP S/4HANA, API Management
pune, Maharashtra, India · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Java, Spring Boot, Kafka, Kubernetes, Docker
pune, Maharashtra, India · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Oracle, PostgreSQL, Database Administration, SQL, PL/SQL
pune, Maharashtra, India · On-site
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference …
Skills: Data Entry, Data Validation, Engineering Change Orders, Process Performance Metrics, Documentation Management
pune, Maharashtra, India · On-site
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference …
Skills: Data Entry, Engineering Change Orders, Data Validation, Process Performance Metrics, Documentation Management
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: .Net Full Stack Development, Software Architecture, Microservices, REST APIs, Java
pune, Maharashtra, India · On-site
Job Description Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Ac…
Skills: Ab Initio, UNIX, Hadoop, Linux, Data Structures
pune, Maharashtra, India · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Site Reliability Engineering, Google Cloud Platform, Java, Cloud SQL, SQL Server
pune, Maharashtra, India · On-site
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, fa…
Skills: Cloud engineering, Terraform, AWS, Azure, Infrastructure as code
pune, Maharashtra, India · On-site
Job Description As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automat…
Skills: Test Automation, Programming, Test Environments, Test Methodologies, Test Tools
pune, Maharashtra, India · On-site
Job Description Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Ac…
Skills: KDB+, Q, Entitlement enforcement, Software design, Data platforms
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Coupa, Software Development Life Cycle, Agile Methodologies, Scalable Software Design, Technical Troubleshooting
Bangalore, Karnataka, India · On-site
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business tra…
Skills: Mendix, Solution Architecture, Microflows, Nanoflows, Domain Modeling
pune, Maharashtra, India · On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism SAP Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services f…
Skills: Sap Abap, Sap Hana, Sap Wricef, Odata, Brf+
pune, Maharashtra, India · On-site
Job Description Purpose of the role To design, develop, and execute testing strategies to validate functionality, performance, and user experience, while collaborating with cross-functional teams to identify and resolve …
Skills: Test Management, Core Java, Selenium, API Testing, UI Testing
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The Lead Technical Support Engineer will resolve global customer and partner service requests for security applications within a secure SaaS environment. They will act as the primary technical point of contact, collaborating with cross-functional teams including Development and QA to ensure high customer satisfaction.
Candidates must have at least 5 years of technical support experience with a strong background in vulnerability management, web application security, and networking infrastructure. A Bachelor of Science in Computer Science or equivalent experience is required, along with proficiency in Windows and Linux/Unix environments.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Qualys, a leading cybersecurity firm, is seeking an experienced Lead/Senior Technical Support Engineer for Security Applications to promptly resolve global customer and partner service requests. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
Responsibilities:
Promptly resolve global customer and partner service requests in a highly secure environment.
Collaborate with cross-functional teams for high customer satisfaction.
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
Ensure friendly, professional customer interactions throughout the service lifecycle.
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.
Qualifications:
5+ years of technical support experience.
Experience in Vulnerability Management and Web Application Security/Firewall application support.
In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Bachelor of Science in Computer Science or equivalent experience.
Networking:
OSI Layer understanding.
Knowledge of broadcast domain vs. collision domain.
Familiarity with different records zones in DNS and how it works.
Understanding of SSL Handshake and TCP/IP Handshake.
Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.
Differentiation between TCP and UDP, and protocols & their workings.
Linux/Unix:
Understanding of the boot process and run levels.
Various ways to assign an IP address to a Unix/Linux/Debian machine.
Proficient in checking running processes, hidden files, and installing packages.
Knowledge of sudo, permissions, file systems, and SSH banner.
Windows:
Insight into the Windows boot process and control panel basics.
Understanding of UAC, registry hives, and remote registry manipulation tools.
Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.
Familiarity with Kerberos and NTLM authentication, Procmon, and the service control manager.
Security:
Understanding of vulnerabilities, the vulnerability cycle, and exploits.
Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.
Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.
Preferred:
Experience with Kubernetes, containers, Cloud services, packet capture review, and diagnosis.
Previous API support and Regex knowledge.
Scripting experience (Bash, Python).
Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.
Oracle and Microsoft SQL knowledge.
CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).
Willing to work in 24/7 rotational shifts.
Security and compliance for your global IT assets.
Qualys, Inc. (NASDAQ: QLYS) is a leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Enterprise TruRisk Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com.
Offices: 919 E Hillsdale Blvd, Foster City, CA 94404, US · Survey No. 20, 10th to 16th Floor, Tower B Panchshil Business Park,, Pune, Pune 411005, IN · 39/2 Park St, Sydney, New South Wales 2000, AU · 7 Pl. de la Défense, Courbevoie, 92400, FR · München Flughafen, Terminalstraße Mitte 18, München, 85356 , DE
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