InterScripts, Inc.Medellín, Antioquia, Colombia · On-site
Location: Medellín, Colombia Work Model: Onsite – Work from Office (Full-Time) Department: IT / Enterprise Applications We are seeking an experienced Senior Systems Analyst / ServiceNow Senior Systems Administrator to jo…
Skills: ServiceNow Administration, ITSM, ITOM, CMDB, HRSD
Medellín, Antioquia, Colombia · On-site
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InterScripts, Inc.
Medellín, Antioquia, Colombia • On-site
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Responsible for administering, configuring, and optimizing the ServiceNow platform to drive operational efficiency and business process automation. This includes managing system upgrades, developing integrations, and providing Tier 2/3 technical support.
Requires a Bachelor's degree and over 5 years of enterprise ServiceNow experience, including a mandatory CSA certification. Proficiency in JavaScript, Glide APIs, and ITSM modules is essential, along with fluent English communication skills.
We are seeking an experienced Senior Systems Analyst / ServiceNow Senior Systems Administrator to join our Medellín office. This is a fully onsite role requiring strong technical expertise in ServiceNow platform administration, system integrations, workflow automation, and enterprise IT service management (ITSM).
The ideal candidate will be responsible for designing, configuring, optimizing, and supporting ServiceNow solutions that drive operational efficiency and business process automation across the organization.
Administer, configure, and maintain the ServiceNow platform (ITSM, ITOM, CMDB, HRSD, or other modules as applicable).
Design and implement workflows, business rules, UI policies, ACLs, forms, reports, dashboards, and custom applications.
Manage system upgrades, patches, and enhancements.
Ensure platform performance, security, scalability, and availability.
Work closely with business stakeholders to gather requirements and translate them into technical solutions.
Analyze existing workflows and recommend improvements.
Document functional and technical specifications.
Provide impact analysis for system changes and enhancements.
Develop and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, MID Server, and other integration tools.
Automate manual processes using Flow Designer, IntegrationHub, and scripting.
Ensure CMDB accuracy and data integrity.
Maintain platform governance standards and best practices.
Support audits and compliance requirements.
Ensure proper change management processes are followed.
Provide Tier 2/3 support for ServiceNow-related issues.
Mentor junior administrators and analysts.
Collaborate with global IT teams.
Participate in after-hours support if required.
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
5+ years of experience administering ServiceNow in an enterprise environment.
Strong hands-on experience with:
ITSM modules (Incident, Problem, Change, Request)
CMDB & Discovery
Flow Designer & IntegrationHub
JavaScript, Glide APIs
REST/SOAP integrations
Experience with ServiceNow upgrades and instance management.
Strong analytical and problem-solving skills.
Excellent documentation and communication skills (English required).
ServiceNow Certified System Administrator (CSA) – Required.
ServiceNow Certified Implementation Specialist (CIS) – Preferred.
Experience with ITIL framework (ITIL v3 or v4 certification preferred).
Experience working in healthcare or regulated environments (a plus).
Experience supporting multi-location/global organizations.
Work Environment
This is a full-time onsite position based in our Medellín, Colombia office.
Candidates must be willing to work from the office daily.
Collaboration with U.S. and international teams may require schedule flexibility.
Healthcare and Government IT — engineered for compliance, delivered at scale.
InterScripts delivers comprehensive IT services and solutions across multiple industries, supporting both commercial enterprises and government organizations. Our core capabilities include system integration, application development, application support, data extraction, data conversion, and enterprise data management. We help organizations modernize operations by strengthening data governance frameworks, integrating enterprise systems, and streamlining workflows by reducing operational costs, minimizing risk, and improving data accessibility and decision-making. InterScripts is a leader in data management solutions, offering secure data archival and legacy system decommissioning through our platform, BytePad. Our digital transformation expertise enables clients to modernize legacy environments, optimize infrastructure, expand self-service capabilities, and improve operational efficiency across the enterprise. As a HITRUST r2, SOC 2 Type II, ISO 27001:2022, and ISO 9001-certified organization, we are committed to minimizing risk and ensuring the successful development, support, and long-term maintenance of mission-critical systems. Our services and staffing solutions are designed to deliver measurable value, scalability, and long-term sustainability. Healthcare Expertise InterScripts supports large healthcare organizations with a comprehensive range of specialized services, including: Data Governance and Data Management System Integration Application Support (Tier 1, Tier 2, and Tier 3) MyChart Support and Clinical service Desk Data Archival and Legacy System Decommissioning EHR and ERP System Transition and Conversion CRM Platform Implementation and Support (ServiceNow, Salesforce, Microsoft Dynamics) Within the healthcare domain, we specialize in EHR and ERP system transitions, structured data migration, and system conversion, ensuring seamless modernization while maintaining data integrity, regulatory compliance, and operational continuity.
Offices: 43130 Amberwood Plaza, 215, Chantilly, Virginia 20152, US
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