Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
Skills: Service Provisioning, International Leased Circuits, Stakeholder Management, Incident Management, Project Coordination
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
Skills: Service Provisioning, International Leased Circuit (ILC), Layer 2 Transport Services, Stakeholder Management, Incident Management
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
Skills: Operations Management, Service Delivery, Stakeholder Management, Team Leadership, SLA Management
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
Skills: Service Provisioning, Network Operations, Stakeholder Management, Circuit Testing, Service Implementation
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
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Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
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Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
Skills: SD-WAN, Network Monitoring, Troubleshooting, Windows Server, Virtualization
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Af…
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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and…
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Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Afric…
Skills: Network Provisioning, Service Implementation, IP Networking, Troubleshooting, Stakeholder Management
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and…
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Lead Software Engineer (Java Microservices, BSS/CPQ)
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Senior$2.9B raised
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and…
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and…
Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, with a presence across 21 countries in Asia, Australia, and Afric…
Skills: Network Provisioning, IP Networking, Service Implementation, Troubleshooting, Stakeholder Management
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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
Provide Level 2 operational support for enterprise networks, SD-WAN, and cloud environments, focusing on incident management and technical troubleshooting. Act as a Subject Matter Expert to ensure service availability and meet customer SLA commitments.
Requirements
Requires a degree in Computer Science or a related field and at least 5 years of experience in network support for global customers. Must have strong knowledge of networking fundamentals and hands-on experience with routing and switching technologies from vendors like Cisco, Juniper, and Fortinet.
Full job description
Be a part of something BIG!
Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!
Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services Centre.
We are looking for Client Technical Specialist, where you'll support enterprise customers by providing expert network troubleshooting, managing critical incidents, and delivering technical guidance. As a trusted advisor, you'll leverage your technical expertise to ensure customer network stability, support service availability while ensuring customer SLA commitments are met, drive successful issue resolution, and build strong client relationships through exceptional support and service.
Make an Impact by
Act as Subject Matter Expert with extensive understanding of client’s network setup/design
Provide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues
Provide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation
Manage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, manuals, troubleshooting guides, etc
Maintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided
Focal point for customers technical needs and serves as a trusted advisor by deeply understanding their network and aligning their needs with Singtel solution
Skills for Success
Graduate from Degree in Computer Science, Information Technology, Information Systems, or a related field
Minimum 5 years of experience in network support, working with global customers, partners, and cross-functional technical teams
Strong knowledge of networking fundamentals, including LAN/WAN, TCP/IP, routing, switching, and network security
Hands-on experience with routing and switching technologies such as MPLS IPVPN, Cloud Connect, BGP, and OSPF
Experience working with at least one SD-WAN solution, such as Silverpeak, Cisco SD-WAN, VeloCloud, or Fortinet
Candidate having SD-WAN certification and/or CCIE/CCNP is a plus
Familiar with enterprise networking solutions from vendors such as Cisco, Juniper, and Fortinet
Proven ability to configure, troubleshoot, and support large-scale network environments
Working experience in a managed service provider is a plus
Excellent written and verbal communication skills are required
Your Career Growth Starts Here. Apply Now!
Related keywords
Enterprise NetworkSD-WANVirtualizationCloud EnvironmentsSLARoot Cause AnalysisKnowledge BaseMPLSIPVPNBGPOSPFCiscoJuniperFortinetTCP/IPNetwork Security
Singtel Group is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, digital services and digital infrastructure including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 820 million mobile customers in 20 countries.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future.
Offices: 10 Eunos Road 8, Singapore Post Centre #07-31, Singapore, 408600, SG
How many Engineering jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 1,137 open engineering positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Kuala Lumpur, Malaysia?
Companies currently hiring include PETRONAS, AECOM, Fuku Company, Bybit, Singtel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Kuala Lumpur, Malaysia?
Yes — 256 of the 1137 open engineering positions offer remote or hybrid work (26 remote, 230 hybrid).
How do I apply for Engineering jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.