Services Support and Infrastructure Operations Lead Administrator
Hickory, North Carolina, United States · On-site
$98k–$120k/yr
Senior
Job DetailsJob Location: NC- Hickory (2) - Hickory, NC 28601Position Type: Full TimeEducation Level: Bachelor'sTravel Percentage: Less than 10%Job Category: Information TechnologyWho We Need: Carolina Container is seekin…
Skills: Windows Server, VMware, Active Directory, O365, HPE Networking
Requisition Number: 75974 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of…
Skills: Mechanical Engineering, MS Office, Solidworks, Inventor 3D Modeling, DOE
National Mechanical Experts Inc. is looking for a dynamic, hardworking, HVAC Apprentice to join our team in Hickory, North Carolina. Requirements: Related Pre-apprenticeship training (preferred)High school diploma or equ…
Requisition Number: 76050 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of…
Skills: Machine Design, Mechatronics, Systems Design, Prototyping, Mechanical Engineering
Johnson, Mirmiran & Thompson
Transportation Technician II
Hickory, North Carolina, United States · On-site
Mid level
Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and relate…
Skills: Construction Inspection, Material Testing, Quantity Tracking, Documentation, Roadway Construction
Requisition Number: 76017 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of…
Skills: Project Management, Data Analytics, Business Process Improvement, Change Management, Financial Tracking
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site w…
Skills: Preventive Maintenance, Advanced Diagnostics, Complex Repairs, Hydraulic Systems Troubleshooting, Electrical Systems Troubleshooting
Job DetailsJob Location: Z-Research & Development - Hickory, NC 28601Position Type: Full TimeJob Shift: DayJoin a Team That Sticks Together! At Shurtape Technologies, we know how to make things stick. As a leading manufa…
Mechanical Design Engineer - OCS Technology: New Product Development
Hickory, North Carolina, United States · On-site
$70k–$96k/yr
Mid level$1.2B raised
Requisition Number: 74824 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of…
Skills: Mechanical design, Plastic injection molding, Sheet metal design, Creo Parametric, Finite element analysis
Services Support and Infrastructure Operations Lead Administrator
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$98k–$120k/yr
Full-time
bachelor degree
Posted 72d ago
~40 hrs/week
Responsibilities
Provide technical execution and tactical leadership for IT and OT environments, ensuring the stability and security of on-premises and cloud systems. Serve as the primary escalation point for complex technical issues and manage helpdesk service delivery and third-party partners.
Requirements
Requires a Bachelor's degree in IT or a related field and over 5 years of experience managing enterprise infrastructure in manufacturing environments. Must possess deep technical proficiency in Windows Server, VMware, and networking platforms like Cisco or HPE.
Full job description
Job DetailsJob Location: NC- Hickory (2) - Hickory, NC 28601Position Type: Full TimeEducation Level: Bachelor'sTravel Percentage: Less than 10%Job Category: Information TechnologyWho We Need:
Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and tactical leadership for our IT and OT (Operational Technology) environments. This role serves as a high-level technical lead, bridging the gap between hands-on infrastructure maintenance and the oversight of helpdesk service delivery.
The successful candidate will be responsible for the stability, security, and performance of on-premises and cloud-hosted systems, networks, and VoIP solutions. This individual functions as the primary escalation point for complex technical issues coordinating with third-party partners to ensure business continuity across manufacturing and office environments. This is a field-focused role requiring regular interaction with shop floor systems—such as HMI and PLC interfaces—and site leadership to optimize technology practices and security.
What You Will Do
Tactical Infrastructure & Operations
Directly install, configure, and maintain servers, networks, and other IT/OT infrastructure components following Standard Operating Procedures (SOPs). Provide Tier 1–3 level diagnostic support for hardware, software, and connectivity issues across both office and plant environments. Maintain and optimize cloud and traditional on-premises data center infrastructure, including virtualization platforms and storage. Provide hands-on support for manufacturing environments, ensuring the health and performance of shop floor systems. Catalog and inventory, as needed, IT / OT equipment and maintain CMDB.
Services Support & Tactical Oversight
Triage EST P1 and P2 calls to ensure response of appropriate parties. Mentor other staff, fostering a collaborative atmosphere and professional growth through technical training. Analyze key performance indicators (KPIs) and service level agreements (SLAs) to identify and act on areas for service improvement. Consult on helpdesk workload distribution and scheduling to maintain operational efficiency. Develop and maintain accurate IT/OT documentation, including network diagrams, system configurations, and SOPs. Collaborate with Enterprise IT/OT teams to ensure infrastructure is deployed according to defined architecture and security posture.
What You Will Need
Education: Bachelor’s degree in IT, Computer Science, or a related field, or commensurate equivalent work experience. Experience: 5+ years of experience in managing enterprise-level IT infrastructure, with a focus on 24x7 manufacturing or industrial environments. Technical Proficiency: Deep knowledge of Windows Server, virtualization platforms (VMware), Active Directory, and O365. Networking: Experience with HPE or Cisco networking platforms and knowledge of firewalls (e.g., FortiGate). Lead Skills: Proven ability to manage 3rd party vendor relationships and communicate up and down the chain. Soft Skills: Exceptional interpersonal and communication skills with a focus on rapport-building and listening. Analytical Ability: Proven analytical and problem-solving abilities to execute tasks in high-pressure environments.
What To Expect
Schedule: 40-hour on-site work week with emergency call-in availability for 24-hour production environments. Environment: Ability to work in both quiet corporate offices and industrial facilities with varying noise and temperature levels. Physical: Ability to lift 40 lbs. unassisted and possess the manual dexterity to operate power tools and computer components. Travel: Regular travel to packaging facilities is expected for system integration, team development and rapport building.
Related keywords
Windows ServerVMwareActive DirectoryO365HPECiscoFortiGateIT/OTHMIPLCVirtualizationVoIPCMDBSOPKPISLA
Manufacturer and Supplier of Containerboard & Corrugated Packaging
Industry
Paper & Forest Products
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Rancho Cucamonga, California
LinkedIn followers
6,178
New-Indy Containerboard, LLC was formed in 2012 as a joint venture by the Kraft Group, LLC and the Schwarz Partners, LP, combining the capabilities of the larger integrated manufacturers with the entrepreneurial spirit of a responsive independent.
NICB uses 100% recycled fiber in the manufacturing process in 3 of our 4 paper mills. These 3 mills receive 125 truckloads of Old Corrugated Containers (OCC) on a daily basis. This raw material is converted into 100% recycled liner and medium containerboard. The recycled paper is then sent to packaging plants throughout our local markets. Our largest mill in Catawba, SC is a kraft mill providing ultra high performance liner to our own box plants, trade partners and is available to the broader packaging market both domestically and internationally.
Each of the two California locations has a co-generation power plant that not only provides 100% of the mill’s electrical power needs, but also supplies power to thousands of CA homes and businesses through our partnership with Southern California Edison. In addition, the mills purchase recycled water from the local utilities, and our processes conserve water by recycling it multiple times.
Offices: 9680 Haven Ave, Rancho Cucamonga, California 91730, US · 5100 Jurupa St, Ontario, California 91761, US · 5936 Perkins Rd, Oxnard, California 93033, US · 501 S Spring St, Hartford City, Indiana 47348, US · 5300 Cureton Ferry Rd, Catawba, South Carolina 29704, US
Paper & PackagingManufacturingand RecyclingPaper ManufacturingManufacturing
Based on 76 listings with disclosed salaries, most engineering jobs in Hickory, NC pay between $71k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Hickory, NC right now?
There are currently 144 open engineering positions in Hickory, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Hickory, NC?
Companies currently hiring include Corning Incorporated, US Conec, Shurtape Technologies, LLC, Johnson Controls, Overland Contracting Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Hickory, NC?
Yes — 4 of the 144 open engineering positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Engineering jobs in Hickory, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.