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Field Service Engineer III, IOMS – South Central Region, US
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Full-time
bachelor degree, postgraduate degree
Posted 3d ago
~40 hrs/week
Remote in Louisiana, United States, New Mexico, United States, Texas, United States
Responsibilities
Perform installation, maintenance, and repair of sophisticated analytical and microscopy equipment at customer sites. Provide expert technical support, train users, and manage territory activities to ensure optimal system performance and customer satisfaction.
Requirements
Requires a Bachelor's degree in a technical field with at least 5 years of relevant experience, or an advanced degree with 3 years of experience. Candidates must possess strong diagnostic skills, the ability to travel 80% of the time, and legal authorization to work in the United States.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location
This is a field-based, remote role supporting the Texas region, with additional coverage across New Mexico and Louisiana. The position requires approximately 80% travel within the assigned territory and occasional travel to other territories based on business needs. Relocation assistance is not available for this position.
Discover Impactful Work
Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you will deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You will resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.
A Day in the Life
Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
Accurately document field service activities, including installation report and service work report, and submit timely through the required system
Assist Commercial Teams with technical information, training, and demonstrations
Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues
Keys to Success
Education
Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field with 5+ years of experience installing, troubleshooting, repairing and calibrating analytical instruments or Advanced Degree with 3+ years of experience
Experience
Demonstrated expertise with complex electro-mechanical systems preferably with High Resolution Mass Spec instruments
Strong diagnostic, troubleshooting and problem-solving abilities for hardware and software issues
Experience mentoring and training others preferred
Knowledge, Skills, Abilities
Excellent interpersonal communication skills and proven ability to build positive customer relationships
Ability to read and interpret technical documentation, schematics, and engineering drawings
Ability to work independently while maintaining strong team collaboration
Availability to respond to urgent customer needs
Proficiency with Windows operating systems, networking, and standard business software
Must follow all safety protocols and be able to work in cleanroom environments when required
Physical ability to lift up to 50 lbs. and work in laboratory environments
Other
Must be legally authorized to work in the United States without sponsorship now or in the future
Must be able to pass a comprehensive background check and drug screen
Valid driver’s license and ability to travel 80%
Related keywords
Field Service EngineerAnalytical InstrumentsMicroscopyMass SpectrometryElectro-mechanical systemsPreventive MaintenanceTroubleshootingCalibrationTechnical SupportCustomer ServiceGMPCleanroomNetworkingWindowsHardwareSoftware
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
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