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Full-time
Posted 82d ago
Apply by Sep 20
~40 hrs/week
Responsibilities
The role involves administering and optimizing VoIP and A/V systems, including Cisco and Microsoft technologies, for a federal government client. Responsibilities include providing Tier 1/2 support, managing security compliance, and coordinating with vendors for hardware maintenance.
Requirements
Candidates must have 5 years of experience in VoIP and A/V administration and the ability to obtain a Position of Trust Clearance. The role requires strong communication skills and the flexibility to participate in a 24x7 on-call rotation.
Full job description
BayNova has an exciting opportunity for a VoIP Engineer to join our team in support of an important federal government client. Job Responsibilities:
Customer-facing position for the VoIP Team, presenting and maintaining a consistent professional image to the customer, successfully managing customer expectations.
Provide Tier 1/Tier 2 support to end-users.
Prepare presentations and deliver briefings to the customer and management.
Provides weekly reports of VoIP Team's activities to management.
Responsible for the administration of all aspects of the VoIP system including system administration, patching, vulnerability management, software updates, troubleshooting, scripting and daily operation of the Cisco UCM and Unity Connection Voice Mail, Cisco UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE).
Implements and enforces security policies and compliance standards related to VoIP systems to safeguard data and communication privacy.
Assist lead engineer with evaluations of all aspects of the VoIP system performance and potential issues to make process improvement recommendations.
Monitors and optimizes the performance and reliability of VoIP systems, ensuring minimal downtime and efficient operation.
Provides recommendations of strategic direction and new products to customer by evaluating alternative telecommunications solutions to develop, configure, and maintain communication infrastructure for all aspects of the VoIP infrastructure.
Conducts market research working with external vendors and service providers to acquire VoIP equipment and services.
Conducts administration, discovery, and cleanup of A/V assets via ServiceNow.
Administers cloud-based video conferencing and collaboration technologies Zoom, Teams and WebEx.
Supports, troubleshoots, and monitors customer issues with cloud-based video conferencing technologies.
Provides A/V support for day-to-day meetings, webinars, and agency wide events ensuing all A/V equipment and collaboration services are pre-checked and will perform without issue.
Troubleshoots issues with A/V equipment including conference rooms, team rooms, Zoom Rooms and executive offices.
Escalates tier III A/V issues to A/V maintenance vendor and coordinates logistics for prompt resolution.
Leads onsite and remote troubleshooting sessions with Facility A/V vendor support; Escorts vendors during onsite visits.
Creates and maintains technical documentation for the VoIP systems, including configuration details, troubleshooting procedures, and diagrams.
Develops and implements disaster recovery plans related to VoIP systems to ensure continuity of operations in the event of system failures.
Job Requirements:
Ability to obtain a Position of Trust Clearance
Strong communication skills
Exceptional customer service and follow-up skills
5 years' experience with VoIP and A/V administration
Work onsite at the customer's location in Alexandria, VA
24x7 On-call rotation for after-hours support
Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
Self-starting individual with the ability to work independently on issues with minimal supervision
Detail-oriented technical and strong analytical skills
Related keywords
VoIPA/VCisco UCMUnity ConnectionUCCXFinesseMicrosoft TeamsDirect RoutingCUBEServiceNowZoomWebExVulnerability ManagementPatchingDisaster RecoveryPosition of Trust Clearance
BayNova is a results-oriented consulting and technology services firm dedicated to serving the U.S federal government and commercial enterprises. Named for our ties to two major technology hubs, BayNova’s team of technology experts, military veterans, and business practitioners work relentlessly to deliver mission-enabling solutions that facilitate positive outcomes for our customers.
BayNova's core business provides expertise in:
Agile Development
Cloud
Cybersecurity
Data
Digital Services
DevOps
Enterprise IT
Technology Management
CMMI Level 3 Certified - Development, Services, Supplier Management
ISO 9001:2015 Certification - Quality Management
ISO/IEC 20000-1:2018 Certification - IT Service Management
ISO/IEC 27001:2022 Certification - Information Security Management
Scaled Agile Framework (SAFe) Bronze Pathfinder Partner
Small Business
SBA Certified Service-Disabled Veteran-Owned Small Business (SDVOSB)
SBA Certified Veteran-Owned Small Business (VOSB)
Small Disadvantaged Business (SDB)
Offices: 986 Stone St, Union City, California 94587, US
How much do Engineering jobs in Alexandria, VA pay?
Based on 269 listings with disclosed salaries, most engineering jobs in Alexandria, VA pay between $72k–$185k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Alexandria, VA right now?
There are currently 393 open engineering positions in Alexandria, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Alexandria, VA?
Companies currently hiring include Leidos, Booz Allen Hamilton, CACI International Inc, ANSER, RBF Consulting, a Company of Michael Baker International, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Alexandria, VA?
Yes — 122 of the 393 open engineering positions offer remote or hybrid work (25 remote, 97 hybrid).
How do I apply for Engineering jobs in Alexandria, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.