Agent Customer Service Center CDD (12 mois) (m/f/n)
Luxembourg, Luxembourg · On-site
Entry level$427M raised
Département : Sales Luxembourg| Lieu : Esch-sur-Alzette | Contrat : CDD – 12 mois | Demande N°20161 Vos missions Vous garantissez une expérience client positive et un service de qualité sur l’ensemble des canaux de commu…
Skills: Active Listening, Problem Solving, Customer Service, French Language, German Language
Agent Customer Service Center CDD (12 mois) (m/f/n)
Luxembourg, Luxembourg · On-site
Entry level$427M raised
Département : Sales Luxembourg| Lieu : Esch-sur-Alzette | Contrat : CDD – 12 mois | Demande N°20161 Vos missions Vous garantissez une expérience client positive et un service de qualité sur l’ensemble des canaux de commu…
Skills: Active Listening, Problem Solving, Customer Service, French Language, German Language
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Agent Customer Service Center CDD (12 mois) (m/f/n)
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Temporary
high school
Annual salary increase, Bonus, Gratification, Continuous training program, Supplementary pension insurance, Supplementary health insurance for employee and family
Posted 22d ago
~40 hrs/week
French
Responsibilities
Ensure a positive customer experience across phone, email, and face-to-face channels by managing requests and resolving complaints. Perform administrative tasks such as handling contracts and invoices while collaborating with the team to meet department quality goals.
Requirements
Candidates must hold a high school diploma (BAC) or equivalent and possess excellent oral and written proficiency in French, German, English, and Luxembourgish. Strong interpersonal skills, a positive attitude, and a focus on customer service quality are required.
Full job description
Département : Sales Luxembourg| Lieu : Esch-sur-Alzette | Contrat : CDD – 12 mois | Demande N°20161
Vos missions
Vous garantissez une expérience client positive et un service de qualité sur l’ensemble des canaux de communication disponibles (téléphone, e-mail, Face à Face,)
Vous gérez les demandes et les doléances des clients, vous proposez des solutions et vous faites un suivi pour assurer la résolution des problèmes
Vous effectuez diverses tâches administratives (contrats, factures, requêtes complexes…)
Vous transmettez des informations claires, précises et complètes aux clients et aux interlocuteurs internes
Vous incarnez la carte de visite de la société et collaborez à l’atteinte des objectifs du département pour renforcer la qualité et la cohérence du service offert à nos clients
Vous respectez les procédures, les lignes directives et les normes de communication
Vous informez régulièrement le responsable des problèmes rencontrés et proposez des pistes d’amélioration
Votre flexibilité vous permet de contribuer à d’autres tâches du service en cas de besoin
Votre profil
Vous êtes détenteur d’un BAC ou équivalent
Vos points forts sont l’écoute active et la résolution de problèmes
Vous avez une attitude positive ainsi qu’un sens développé de la qualité et du service client
Vous faites preuve de flexibilité et d’un fort esprit d’équipe
Vous possédez d’excellentes connaissances orales et écrites des langues française, allemande, anglaise et luxembourgeoise
Notre offre
L’opportunité de travailler pour un Groupe engagé dans la transition énergétique
Une grande stabilité d'emploi et la possibilité d'évoluer au sein du Groupe
Une culture d’entreprise positive avec des valeurs fortes
Un salaire compétitif avec une évolution salariale annuelle, un bonus et une gratification
Un programme de formation continue dédié au développement de vos talents ainsi qu’à l’approfondissement de vos connaissances et compétences
De nombreux autres avantages tels qu’une assurance pension complémentaire, un système de couverture santé complémentaire pour vous et votre famille, 34 jours de congé, un parking privé, des chèques-repas, etc.
Une copie conforme de votre diplôme ainsi qu’une copie récente de votre casier judiciaire seront demandées après le premier entretien.
We empower progress. With our customers. With good energy.
Industry
Utilities
Company size
201-500 employees
Founded
2009
Headquarters
Esch-sur-Alzette
LinkedIn followers
9,155
Total funding
$427M
Enovos is Luxembourg’s leading energy supplier and producer of renewable energy providing today electricity and natural gas to a wide range of customers, including industrial companies, SMEs, and private households. Enovos is also active on the markets in the Greater Region including Germany, France, Belgium and the Netherlands.
As a positive energy leader, Enovos contributes in a fully committed and responsible way to the sustainable energy transition by establishing innovative projects in collaboration with key partners to produce energy from renewable sources, and by enabling customers to proactively harness the opportunities of the transition through better managing their consumption and producing their own energy.
With its long-established team of experts and a strong network of professionals, Enovos stays abreast of the latest developments, including digitalisation & AI, smart applications, decentralised power production and mobility solutions.
Offices: 2, Domaine du Schlassgoard, Esch-sur-Alzette, 4327, LU
ElectricityRenewable energyGasDecentralised energy productionSmart HomeEnergy efficiencyand Mobility solutionsRenewable EnergyEnergyElectrical Distribution
How many Energy jobs are open in Luxembourg, Luxembourg right now?
There are currently 55 open energy positions in Luxembourg, Luxembourg listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in Luxembourg, Luxembourg?
Companies currently hiring include Enovos Luxembourg, Veolia | France, Arvato Systems, Cargolux Airlines, ArcelorMittal Brasil, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in Luxembourg, Luxembourg?
Yes — 32 of the 55 open energy positions offer remote or hybrid work (0 remote, 32 hybrid).
How do I apply for Energy jobs in Luxembourg, Luxembourg?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.