Suporte Técnico 1ª linha às Soluções Empresariais (24x7)
Lisbon, Portugal · Hybrid
Entry level
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Suporte Técnico 1ª linha às Soluções Empresariais (24x7)
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Full-time
Continuous training, Professional development, Wonder4You benefits program
Posted 8d ago
~40 hrs/week
Portuguese
Responsibilities
Provide first-line technical support to business clients via phone and email while managing incident registration and resolution. Coordinate with specialized teams and field service staff to ensure high-quality service delivery.
Requirements
Requires experience in technical support for business solutions, preferably within the telecommunications sector. Candidates must possess knowledge of networks or telecommunications and have good English language skills.
Full job description
WONDERCOM | Creating the future together
Há mais de 25 anos a acompanhar o futuro das Tecnologias nos setores das Telecomunicações e Energia.
Vem criar o futuro connosco!
Procuramos um/a Técnico/a de Suporte Empresarial – 1.ª Linha para integrar um importante projeto na área das Telecomunicações.
Se tens experiência em suporte técnico a clientes empresariais e gostas de resolver problemas, acompanhar incidências e trabalhar em equipa, esta oportunidade é para ti.
A tua Missão:
Prestar suporte técnico de 1.ª linha a clientes empresariais;
Atender chamadas e responder a pedidos de suporte por e-mail;
Registar, acompanhar e encaminhar incidentes para as equipas especializadas;
Acompanhar ordens de serviço e garantir a sua resolução;
Apoiar as equipas de Field Service sempre que necessário;
Garantir um serviço de excelência ao cliente.
Requisitos
Experiência em suporte técnico a soluções empresariais (preferencialmente em operadores de telecomunicações);
Conhecimentos na área de Telecomunicações, Redes ou similar;
Boa capacidade de comunicação e orientação para o cliente;
Espírito de equipa, organização e sentido de responsabilidade;
Bons conhecimentos de inglês.
Local: Parque das Nações (Lisboa)
Horário: Turnos 24x7
Regime: Híbrido (candidatos fora da região de Lisboa poderão trabalhar maioritariamente em regime remoto, com deslocações pontuais ao escritório).
Vantagens
Integração num projeto de referência na área das Telecomunicações;
Wondercom, operating in the market since 1999, is a national benchmark when it comes to Field Service. With operational centers all over mainland Portugal and the islands, we have the ability to respond to more than 300.000 intervention requests per year, 24 hours a day, 365 days a year.
In addition to the geographic reach, what also defines us is the operational quality of the services rendered and the effectiveness of the delivery for which we are known, in each of the sectors where we operate.
Our offer includes solution design, implementation, support and maintenance, field service, monitoring and operating, outsourcing and consulting, and ICT solutions, in each of the sectors where we operate: telecommunications, energy, and IT.
Offices: Campus do Lumiar - Edifício K1; Estrada do Paço do Lumiar;, Lisbon, 1649-038, PT · Zona Industrial do Entroncamento, Lote 3, Entroncamento, 2330-210, PT · Fracção C, Quinta da Ponte, Ponte de Antanhol, Antanhol, Coimbra, PT · Centro Empresarial de Loulé, Zona Nascente, Lote 5 – Fração H, Loulé, 8100-272, PT · Av. D. João II, Lote 1.04.01 , 4º Piso Norte, Parque das Nações, Lisbon, Lisbon 1998-017 Lisboa, PT
TelecomunicationsField ServiceNetwork Services OutsourcingTechnical Skills OutsourcingNetwork ImplementationNetwork MaintenanceTroubleshooting and Support 24*7NetworkingCollaborationVideo
How many Energy jobs are open in Lisbon, Portugal right now?
There are currently 99 open energy positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in Lisbon, Portugal?
Companies currently hiring include Wondercom, EDP, Greenvolt Group, ComparaJá.pt, InnoWave, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in Lisbon, Portugal?
Yes — 47 of the 99 open energy positions offer remote or hybrid work (4 remote, 43 hybrid).
How do I apply for Energy jobs in Lisbon, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.