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Job Type: Permanent Build a brilliant future with Hiscox Job Title: Senior Business Analyst Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC Reports To: Business Analysis Director Summary: The Senior Busine…
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The Senior Business Analyst leads the analysis and delivery of solutions for underwriting, rating, quoting, binding, and claims management processes. They act as a bridge between business stakeholders and technical teams to translate complex needs into actionable functional requirements.
Requires over 5 years of business analysis experience within the Property & Casualty insurance industry, specifically in small commercial or specialty lines. Proficiency in Agile tools and the ability to create detailed process maps and user stories is essential.
Build a brilliant future with Hiscox
Job Title: Senior Business Analyst
Location: Atlanta, GA, Boston, MA, Hartford, CT, Manhattan NYC
Reports To: Business Analysis Director
The Senior Business Analyst is a detailed oriented individual who plays a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio.
This role is ideal for someone who thrives in a fast-paced environment, brings strong insurance domain knowledge—especially in small commercial or specialty lines—and has a proven track record of driving business and technology alignment. You’ll work cross-functionally with underwriting, claims, operations, and technology teams to deliver practical, scalable solutions that support business goals and improve the end-to-end customer and agent experience.
Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.
Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.
Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.
Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.
Support development and testing teams through story refinement, acceptance criteria, and defect triage.
Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.
Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).
Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.
Apply deep knowledge of P&C insurance operations, with a focus on rate, quote, bind, endorsement, renewal, and claims processes.
Bring working knowledge of rating engines, policy administration systems, and claims platforms (e.g., Duck Creek, Guidewire, Majesco, or similar).
Stay informed of regulatory and compliance considerations that impact underwriting and claims.
Qualifications:
5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.
Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.
Strong analytical and problem-solving skills with attention to detail and business context.
Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.
Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).
Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and value-driven culture
Modern and open office spaces, complimentary drinks
This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
Work with amazing people and be part of a unique culture
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
Offices: 4th Floor, Wessex House, 45 Reid Street, Hamilton, HM12, BM · 22 Bishopsgate, London, England EC2N 3AQ, GB · 32nd Floor, 520 Madison Avenue, New York, NY 10022, US · 38, Avenue de l'opéra, Paris, Île-de-France 75002, FR · 104 S Michigan Ave, Chicago, IL 60603, US
Based on 1904 listings with disclosed salaries, most data & analytics jobs in Boston, MA pay between $85k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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