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Job Title: QC Analyst

• Check to ensure the CDD Analysts have created updated and maintained Retail Banking (WPB) customers’ Know Your Customer (KYC) profiles in compliance with Line of Business (LOB) procedures & AML policies at on-boarding, periodic reviews & trigger review stage. Assess AML/Terrorist Financing and overall client risks of WPB new and existing customers (including Business Banking and Corporate customers). Review documents and KYC information provided to complete the due diligence process and customer profile Co-ordinate with front line (RM/Middle office) to obtain relevant information/facilitate discrepancy resolution

 In this role, you will:

Impact on the Business/Function

Operations 

Impact on the Business/Function

• Complete end to end customer due diligence-based LOB procedures for all client types – which includes individuals, simple sole traders to highly complex entities like Large Corporates, NPO’s NBFIs, Trust etc.
• Navigate through system records, existing document repositories and publicly available information to obtain information to complete due diligence.
• Maintain customer files by compiling available information and consolidating into WPB’s KYC system.
• Undertake key review process steps like risk assessment, customer screening, ID&VA and KYC.
• Perform Negative News & Facts Screening using tools prescribed by WPB e.g. RDC.
• Review all applicable documents (such as Certificate of Incorporation, Articles of Association, Corporate Resolutions, Memorandum of Understanding, Merger & Acquisition, Regulatory websites etc.) to complete the Identification and Verification of client and connected parties.
• Assimilate the financial information using Financial instruments such as Financial Statements, Annual Accounts/Returns, Annual Shareholder Report, etc to determine the Annual Revenue, Asset Size or Asset Under Management.
• Provide logical justification for the decisions taken when completing the CDD profile.
• Identify Exceptions & Approvals required as per LOBP and ensure they are in place prior to profile being approved.
• Identify the Financial Crime Risk Indicators to escalate to in-country FCC.
• Correctly identify all the Connected Parties/Beneficial Owners by deciphering complex ownership structures for all client types. 
• Ensure Data Quality controls are maintained, and data elements captured correctly.
• Thorough knowledge of LOB procedures and AML policies for all client types.
• Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end to end due diligence process
• Taking ownership of KYC review related issues working closely with all CDD functions, and respective line of business to ensure bottlenecks are resolved in an efficient and timely manner.
• Appropriate identification of negative news & facts using reasonable judgment and create a report for escalation to in-country FCC team when negative news/fact is identified.
• Highlight Financial Crime Risk Indicators promptly to the appropriate risk functions.
• Draw the ownership structures using various reliable sources (e.g. using information from Company website, Business Information Sources, etc) to help the first and second lines of defense to gain accurate understanding of all the layers within the ownership structure.
• Ascertain the appropriate financial information used to finalize the customer’s CDD profiling.
• Adhering to all performance level agreements at all times.

Customers / Stakeholders

• Maintain relationships with internal stakeholders in the Customer Due Diligence (CDD) services department, WPB front office, AML Compliance, and other areas to help ensure requisite support for timely completion of CDD Reviews
• Liaise with Relationship Managers, Middle Office Team, and WPB Business Management team to complete the CDD reviews.
• Maintain professionalism during interaction/communications with customer/RM/Middle Office (including phone/written correspondences) as part of the process to complete CDD Reviews, particularly for BB Portfolio-Managed customers.
• Proactively develop understanding of the business and product area thus creating a knowledge base within CDD
• Complete tasks within Service Level Agreements (SLAs)Working closely with the Assistant Managers and Quality Checking Analysts providing support and coverage as appropriate.

Leadership & Teamwork

• Deliver updates to the front line on trends and issues that surface in the risk review process to help create and maintain a compliance culture.
• Maintain awareness of AML policy updates, procedural changes and updates in compliance guidance which forms the basis for how we assess money laundering and terrorist financing risk.
• Be a role model of expected HSBC behaviors.
• Work effectively in a team environment.
• Ability to work with tight deadlines and under pressure.
• An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet CDD objectives.
• Own the profile management of requests assigned.
• Interact with different teams namely RM’s, Client Liaison teams, Account opening, KYC to resolve the issues and work towards quick closure of the referral
• Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
• Should be an active team player.

Operational Effectiveness & Control

• Ensure activities comply with applicable internal policies and procedures and external regulation.
• Escalate more complex or significant issues to manager to ensure their timely resolution.
• Participate in special KYC Services review, projects and training efforts, as required.
• Operational Effectiveness & Control Identifying the customer’s issues and queries accurately. The issues and queries should be analyzed, resolved and answered by following the standards, procedures, policies and group guidelines.
• Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
• Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.
• Need to develop thorough knowledge and understanding of LOB procedures and other policies. Ability to recall and navigate through different client types having different IDV/KYC requirements.
• Ability to continuously track and adopt changes to policies & procedures which are expected to remain dynamic in the near future.
• Need to build strong product knowledge across various projects and Lines of Business to ensure successful migration / performance of the processes.
• The most significant challenge in the role is ensuring the highest standards of customer service in terms of timeliness and customer experience, as these are key services that also differentiate the bank’s offerings to customers and will accordingly impact customer loyalty and future business customer intends to do with HSBC.
• To complete the CDD Reviews in a timely manner and ensure periodic review timelines are adhered as per the final risk rating for the client
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes in the AML and compliance world which will impact performance
• To abide by the Group business risk and control management policy by containing Information risk in conjunction with relevant compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations;
• Review and analyze network banks, institutional banks, NBFI’s, counterparties, etc for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources;
• Proficiency in understanding Source of Wealth and Source of Funds of Beneficial Owners to determine the initial funds used to setup business in Large Corporate and Middle Market Enterprise (MME) segments.
• Ability to decipher complex ownership structures (including SPV’s, Corporate Trusts, Funds and NBFI’s) to effectively complete the KYC review as per in-country policy and regulations.
• AML qualification (e.g. ACAMS) and or post graduate Compliance degree is an advantage.
• Perform PEP/Sanctions and Negative News Screening using industry standard tools such as World-check, LexisNexis, etc
• Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.
• Support the Middle Office or Client Contact Unit team is completing the Approval process.
• Prioritize work to ensure re-works and Post Approval work is complete on time.
• Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
• Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
• Keep current with understanding of systems, policies, procedures and US regulations
• Provide a supporting role to on-shore business partners. Assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by Global CDD;
• Work on short-term projects/assignments with primary focus on quality.  

To be successful you will:

• A Bachelor’s degree or with equivalent industry/functional experience. Functional experience needs to be minimum of 2 years’ experience in reviewing customer profile to ensure they meet the AML/Sanctions/KYC requirements (E)
• Prior Experience in working on High Risk, SCC, High Net worth customer profiles (E)
• Prior Experience in working on similar Enhanced Due Diligence roles in areas such as Account Opening is an added advantage (E)
• Experience of working with screening tools such as World-check, RDC etc (D)
• Experience of working with CBS such as HFE, HUB & screening tools such as RDC, etc (D)
• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes (E)
• Excellent Communication skills in English – written and verbal (E)
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives. (E)
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training. (E)
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training. (E)
• Is self-motivated, pragmatic - sense of urgency is a must (E)
• Willing to work a flexible schedule to accommodate business needs. (E)
• Flexibility to work in night shift (E)
• Previous experience in working for AML/KYC teams is required (D)

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued By HSBC Electronic Data Processing (India) Private LTD