Customer Service & Support Jobs in Tel-Aviv, Israel (Now Hiring) — 115 open — Page 6

About Mine

Come shape the future of privacy & AI governance.

We’re building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.

About you:

You are an ambitious, data-driven Individual Contributor (IC) with a proven track record of owning renewal and expansion motion. You possess a high EQ, a hunger for continuous learning, and a consultative sales approach that allows you to easily connect with C-suite and senior compliance executives.

You will

• Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes
• Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
• Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
• Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
• Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
• Maintain a proactive customer engagement cadence
• Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
• Forecast renewals and expansion revenue accurately each quarter against plan/budget
• Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
• Be the voice of the customer by bringing insights and product ideas back to the team
• Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking

Responsibilities

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Requirements

• Minimum 4+ years of experience in Account Management, Renewals, Customer Growth, or SaaS Sales (Commercial + Enterprise preferred)
• Proven experience owning renewals and expansion in a B2B SaaS environment
• Strong operational rigor and Deal Management discipline in Salesforce
• Forecasting accuracy: strong understanding of your book of business and ability to forecast/manage this using both insight and data
• Demonstrated ability to manage complex renewal cycles and drive expansion through Multi-threading, Negotiation, Executive alignment and Commercial strategy
• Ability to work cross-functionally and build strong partnerships with Customer Success
• Customer-first mindset with strong business acumen — understands how to connect product value to measurable outcomes
• Self-starter who is a manager of one when it comes to executing Quarterly and Annual KPIs set by Leadership

Equal-opportunity

Mine is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Benefits

Let Us Give You a Quick Overview of What You Can Expect as Part of Our Team:

Magic in the Making:

• Innovative Projects: Be part of shaping the future of data privacy.
• Strong Financial Backing: Over $40 million raised from leading investors.
• High Impact, Low Ego: We value humility and focus on making a significant impact.
• Work-Life Balance: Prioritizing a healthy balance between professional and personal life.

Tools for Success:

• Latest Technology: The newest MacBook Pro.
• Comfort: Noise-canceling headphones.
• Cool Swag: Enjoy our awesome company merchandise.

Learning and Growth:

• Continuous Learning: Access to online courses, books, and meetups.
• Professional Development: Opportunities to attend conferences worldwide.
• Inspiring Colleagues: Work with motivated and inspirational team members.

Relax and Unwind:

• Relaxation Room: Featuring a Meta Quest 3, Xbox One with a large TV, piano, guitars, 3D printer, and board games.

Support and Community:

• Monthly Stipend: 1000 NIS/month for food delivery services like Cibus and Wolt.
• Comprehensive Benefits: Including a study fund and generous stock options.
• Hybrid Work Model: Flexibility to manage your own time.
• Family First: Personal matters and family always take priority.

Celebrate Life:

• Social Gatherings: Happy hours every Thursday.
• Holiday Celebrations: Special celebrations for holidays and other significant days.
• Personal Milestones: Gifts for birthdays, newborns, weddings, and holidays.

We are dedicated to creating an environment where you can thrive both personally and professionally.