Company OverviewEyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians …
Company OverviewEyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians …
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Company Overview EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians…
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Full-time
professional certificate
Medical, Dental, Vision, 401k With Match, Hsa/Fsa, Telemedicine
Posted 2h ago
Apply by Jul 27
~40 hrs/week
Responsibilities
Provides technical software, hardware, and network support to users across regional offices and affiliated businesses. Responsibilities include troubleshooting equipment, managing support tickets, and conducting end-user training.
Requirements
Requires at least one year of IT-related studies or work experience. CompTIA A+ certification is preferred along with strong interpersonal and organizational skills.
Full job description
Company Overview
EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians to expand access to high-quality medical and surgical specialty services across 14 states. Our 70+ affiliated practices and 400+ doctors deliver care at 280+ clinic locations and 26 ambulatory surgery centers — and we're growing. We invest in our practices with capital, operational expertise, and strategic resources so physicians and their teams can focus on what matters most: exceptional patient care and clinical outcomes. We're looking for talented professionals who share our commitment to physician partnership, clinical quality, and patient-first care.
Position Summary
The Help Desk Analyst I provides support to EyeSouth Partners affiliated businesses under the direction of the Help Desk Supervisor. Under general supervision, this role provides technical software, hardware, and network support to ESP technology users; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed, and performs related work as required.
Responsibilities
Provides day to day support of regional offices for EyeSouth Partners equipment, including network devices, computers and peripherals, camera systems, mobile devices, and any ESP owned technology.
Provides remote and onsite troubleshooting, installation, and configuration of ESP software and hardware solutions.
Proactively reports or address potential issues in offices and remote operations.
Assists with testing of hardware and software applications.
Tracks support requests in our ticketing system.
Identify recurrent issues and proposes solutions.
Responsible for providing ‘as needed’ technical support to ESP locations.
Responsible for assisting with inventory control of IT equipment.
Identifies, diagnoses, and resolves Level I support tickets; document issues and resolutions in the ticketing system.
Provides one-on-one end-user problem resolution on-site and over the phone/remotely
Identifies, evaluates and solves end-user workstation problems; supports and trains end-users in a wide range of software applications as needed; works with minimal supervision.
Contributes to the team effort by completing tasks/projects as needed.
Qualifications
1+ years of Information Technology related studies or work experience required.
Certifications not required however entry level cerfications such as Comptia A+ preferred.
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Self-motivated with strong organizational skills and superior attention to detail.
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
Strong problem solving and negotiation skills
Company Benefits
We offer a competitive benefits package to our employees:
Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package
We also offer the following benefits for FREE:
Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Related keywords
Help DeskCompTIA A+Network DevicesPeripheralsCamera SystemsMobile DevicesLevel I SupportIT InventoryTechnical TroubleshootingHealthcare ITWorkstation Support
With EyeSouth to manage the business side of the practice, our partner physicians are free to focus on providing first-class clinical care and service to their patients.
Headquartered in Atlanta, Georgia, EyeSouth Partners is a premier network of integrated eye care practices located across the country. Our affiliated ophthalmology practices benefit from superior operational expertise, as well as investments in support staff, ongoing education, and state-of-the-art technology.
To explore open corporate and affiliate level positions, visit our careers page: https://qrco.de/espcareers or the "Careers" tab of our LinkedIn page.
Offices: 5775 Glenridge Dr, Building B, Suite 500, Atlanta, Georgia 30328, US
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How many Customer Service & Support jobs are open in Sandy Springs, GA right now?
There are currently 252 open customer service & support positions in Sandy Springs, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sandy Springs, GA?
Companies currently hiring include Domino's, Serenity Mental Health Centers, Allied Universal, Global Elite Consultants, Cortland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sandy Springs, GA?
Yes — 25 of the 252 open customer service & support positions offer remote or hybrid work (19 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Sandy Springs, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.