Vienna, Austria · Remote OK
Intro exnaton is a startup, spun out of ETH Zurich, which offers AI software for renewable energy to utility companies. Our software enables energy providers to set up energy communities and smart energy tariffs in their…
Skills: Customer Onboarding, SaaS Integration, Customer Support, ERP Systems, Stakeholder Management
Vienna, Austria · Remote OK
Intro exnaton is a startup, spun out of ETH Zurich, which offers AI software for renewable energy to utility companies. Our software enables energy providers to set up energy communities and smart energy tariffs in their…
Skills: Customer success, SaaS, Technical support, ERP systems, Software integration
Rome, Lazio, Italy · On-site
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Rome, Lazio, Italy · On-site
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Skills: Customer Service, Sales, Stock Management, Visual Merchandising, Teamwork
Rome, Lazio, Italy · On-site
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RemoteRome, Lazio, Italy · Remote Solely
$53k–$216k/yr
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
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Rome, Lazio, Italy · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrenc…
Skills: Italian Language, English Language, Customer Service, Problem Solving, Organization
Rome, Lazio, Italy · Hybrid
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Skills: Italian Language, English Language, Customer Service, Problem Solving, Organization
Rome, Lazio, Italy · On-site
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Rome, Lazio, Italy · On-site
$14k–$14k/yr
Descrizione dell'azienda METRO è un’azienda internazionale leader nel commercio all'ingrosso nel settore HoReCa, specializzata nel servire le esigenze di alberghi, ristoranti e catering, nonché i commercianti indipendent…
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Rome, Lazio, Italy · On-site
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Rome, Lazio, Italy · On-site
$22/hr–$45/hr
Description of the role: James Mitsubishi is currently seeking an experienced Automotive Mechanic to join our team in Rome, New York. As an Automotive Mechanic, you will be responsible for diagnosing, repairing, and main…
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Rome, Lazio, Italy · On-site
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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
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Rome, Lazio, Italy · On-site
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Rome, Lazio, Italy · On-site
$2k–$3k/mo
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Rome, Lazio, Italy · On-site
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Rome, Lazio, Italy · On-site
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Skills: Customer Service, Sales, Visual Merchandising, English Language, Teamwork
Rome, Lazio, Italy · On-site
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Rome, Lazio, Italy · Hybrid
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Skills: Application Management, Customer Support, ERP Support, Financial Reporting, Regulatory Reporting
Rome, Lazio, Italy · On-site
Descrizione dell'azienda Il The Hoxton Roma è il nostro decimo Hoxton Hotel e vanta 192 camere adatte a qualsiasi tipo di soggiorno. Venite a gustare la nostra deliziosa pasticceria ed il nostro caffè presso il nostro Ba…
Skills: Waiting Staff Experience, English Proficiency, Hospitality, Customer Service, Interpersonal Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the onboarding and integration of enterprise customers onto a SaaS platform for renewable energy. Act as the primary point of contact for support and collaborate with internal teams to improve the product based on customer feedback.
Requires a bachelor's degree in Business, Computer Science, or a related field, with experience in ERP systems and software integration. Fluency in both German and English is a strict requirement.
exnaton is a startup, spun out of ETH Zurich, which offers AI software for renewable energy to utility companies. Our software enables energy providers to set up energy communities and smart energy tariffs in their distribution areas. Users of our product can track their energy consumption and buy renewable energy from their neighbors, which makes investing in the energy transition simple and fun!
Prosumers, dynamic electricity tariffs, and energy sharing are driving the energy transition and becoming integral components of the decentralized energy world. Our software is a cloud application that processes smart meter data and computes smart real-time prices for locally produced energy which makes renewable energy financially more attractive. End-users receive an app that maps the sources of their energy, making their electricity consumption more understandable.
Our team is growing and we are looking for passionate and talented people to complement our team. We are a diverse team, all driven by the shared goal of using technology to create a sustainable impact in our society. If you're enthusiastic about contributing to this exciting journey, we invite you to be a part of our innovative and motivated team.
The job can be performed remotely in EU countries. For this specific role, fluency in German is required.
As a Customer Success Hero at exnaton, you will join our 40-person team and shape the company and its vision from the ground up. You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies. Our customer relationship starts with an initial setup project of our software in the customers’ IT landscape, and continues with the customer using our product over a long period of time. You will be leading the interaction with our enterprise customers throughout their journey with us by:
Onboarding new enterprise customers to our SaaS solution and leading the setup and integration projects,
Acting as a primary point of contact for customer support, handling helpdesk requests, troubleshooting issues, and ensuring timely, high-quality resolutions,
Supporting customers in getting the most value out of our software, combining reactive helpdesk support with ongoing guidance and best practices,
Building strong customer relationships, starting with a successful onboarding, continuing throughout the customer journey using our product,
Collaborating closely with colleagues in our Sales, Product and Engineering teams to deliver on time, in quality and within budget,
Revising our onboarding material and integration process,
Gathering customer feedback and identifying customer needs for the continuous improvement of our product,
Supporting business development with industry partners (e.g., SAP, bpc, Theben),
Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement.
We define ourselves by a culture of collaboration and ownership. We’re looking for a driven, capable, and thoughtful person to add to our mission. We are looking for someone who:
Holds a bachelor's degree in Business Administration, Management, Sales, Computer Science or related fields, or has relevant professional experience,
Has a good understanding of diverse customer and stakeholder personas and can empathize with various perspectives,
Has experience with ERP systems and software integration projects,
Demonstrates strong verbal and written communication skills that are essential for effective outreach and interaction with potential clients,
Easily gets familiar and is used to working with new software tools and has an affinity for technology, can learn to set up demo systems fast,
Has a proven track record of supporting customers or driving technical sales in a software environment,
Is capable of setting and communicating priorities, completing tasks, and meeting deadlines,
Has a strong interest in digitalization and sustainability and a good understanding of how the energy market works; basic knowledge of renewable energies is a plus, as well as the motivation to continuously deepen this knowledge,
Is fluent in English and German (this is a strict requirement, but fluency in other languages is also a significant plus),
Is quick to learn and derive energy from interacting with people, and has no hesitation in engaging with unfamiliar individuals,
Is a team player and feels comfortable in a dynamic startup environment.
At exnaton, you'll be part of a small and driven team doing genuinely important work - building the technology that's helping reshape how energy is produced and consumed. Here's what comes with the role:
A competitive salary and equity package,
Flexible working hours and a remote-first way of working, as we support those being based in different locations,
A virtual office that actually works - tools and rituals designed for meaningful collaboration across different locations,
Perks that support the whole you, from a sports membership or Headspace subscription to a dedicated Mental Health Day, and a holiday that grows with your tenure,
Invest in your growth: a personal learning budget and bi-weekly learning focus time, protected in your calendar,
Two team retreats a year, when we come together in person to work and have fun,
Work that matters - exciting technology, a mission you can get behind, and teammates who genuinely care about both.
exnaton is the intelligence platform for new energy – software purpose-built for utilities and energy providers navigating the energy transition. Founded in 2020 as an ETH Zürich spin-off, we enable utilities and energy suppliers to launch and scale next-generation energy products – from dynamic tariffs and energy communities to smart EV charging, prosumer offerings, and local flexibility services – without replacing their existing ERP or billing systems.
Our platform gives utilities the tools to let their customers track energy consumption, share locally generated renewable energy, and participate in the energy transition in a meaningful way – turning individual climate action from an aspiration into an everyday reality. Today, more than 50 utilities and energy companies use exnaton to bring innovative energy products to market faster.
Our fast-growing team combines expertise in energy, software engineering, product development, and business innovation. We work remotely across multiple countries, with hubs in Zurich, Barcelona, Berlin, Vienna, and beyond.
We believe the energy transition requires entirely new digital infrastructure and customer experiences. As energy systems become increasingly decentralized, dynamic, and flexible, utilities need intelligent software to manage complexity and unlock new business models. Our mission is to make the energy transition executable – and to become Europe’s leading software platform for the new energy world.
If you want to help shape the future of energy together with us, we’d love to hear from you.
Empowering utilities to rapidly launch smart, data-driven energy products with our intelligent energy platform
exnaton is a climate tech company empowering utilities to quickly launch smart electricity products – without the cost and complexity of IT overhauls. Our modular, white-label SaaS platform integrates seamlessly into existing utility ERP systems via APIs. This allows energy providers to roll out smart energy offerings within weeks and without lengthy migrations, such as: – Smart electricity tariffs – Prosumer tariffs – Peer-to-peer energy sharing – Power purchase agreements (PPAs) and Commercial Models – EV Smart charging – HEMS Integration At the core of our platform is a scalable time-series billing engine powered by advanced machine learning and cloud infrastructure. Trusted by over 50 utilities across five countries, exnaton enables energy companies to serve millions of end customers with greater flexibility, transparency, and speed. By managing billing complexity outside of core systems, we help utilities stay agile and competitive in a rapidly evolving market. Our mission is to embed intelligence, flexibility and innovation into existing energy infrastructure, accelerating the transition to a decentralized, digital, and sustainable energy future. We don’t replace what works – we enhance it.
Offices: Zürich, ZH 8006, CH
There are currently 401 open customer service & support positions in Rome, Italy listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Cosma S.r.l., Accor, PVH Corp., Primark, Foot Locker, among others. Browse the listings above to see every active employer.
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