Riverside, California, United States · On-site
Description Call Center Representative (Appointment Scheduler) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to p…
Skills: Appointment Scheduling, Insurance Verification, Customer Service, Medical Terminology, Electronic Medical Records (EMR)
Riverside, California, United States · On-site
Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyo…
Skills: Judgment, Mathematics, Multitasking, Cost Control, Inventory Control
Riverside, California, United States · On-site
Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyo…
Skills: Judgment, Mathematics, Multitasking, Cost Control, Inventory Control
Riverside, California, United States · On-site
Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyo…
Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
Riverside, California, United States · On-site
$22/hr–$27/hr
Description About Us: Since its 1989 inception, Preferred Hospitality, Inc. (Management Company for Provider Contract Food Service and Market Broiler Restaurants) has had the advantage of living, learning, and leading in…
Skills: Customer Service, Staff Training, Employee Mentoring, Team Building, Leadership
Riverside, California, United States · On-site
$16/hr–$19/hr
Description About the Company: Provider Contract Food Service is a locally grown company specializing in providing culinary and hospitality excellence to our clients for the past 18 years. From the hearts of our culinary…
Skills: Customer Service, Multitasking, Time Management, Organizational Skills, Food Safety
Riverside, California, United States · On-site
$16/hr–$17/hr
Description About Us: Provider Contract Food Service specializes in providing culinary and hospitality excellence to our clients for the past 20 years. From the hearts of our culinary team to the mouths of the customers …
Skills: Cash Handling, Point Of Sale (POS) Operation, Customer Service, Payment Processing, Basic Mathematics
Riverside, California, United States · On-site
Responsibilities Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration…
Skills: Patient Scheduling, Insurance Verification, Payment Collection, Medical Terminology, Customer Service
Riverside, California, United States · On-site
$16/hr–$17/hr
Description Life happens...and coffee helps!! If your blood type is COFFEE then we invite you to get your froth on as our newest Barista at on the campus of Cal Baptist University in Riverside, CA. About the Company: Pro…
Skills: Coffee Preparation, Customer Service, Espresso Machine Operation, Drink Recipe Adherence, Hospitality
Riverside, California, United States · On-site
$16/hr–$17/hr
Description About Us: Provider Contract Food Service specializes in providing culinary and hospitality excellence to our clients for the past 20 years. From the hearts of our culinary team to the mouths of the customers …
Skills: Customer Focus, Communication Proficiency, Thoroughness, Time Management, Food Preparation
Riverside, California, United States · On-site
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Housekeeping, Deep Cleaning, Floor Care, Time Management, Attention To Detail
Riverside, California, United States · On-site
$16/hr–$17/hr
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Customer service, Communication, Organization, Multi-tasking, Cash handling
Riverside, California, United States · On-site
$21/hr–$26/hr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Relationship Management, Retail Banking, Customer Service, Digital Banking Proficiency, Financial Counseling
Riverside, California, United States · On-site
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Riverside, California, United States · On-site
$17/hr–$23/hr
Store - LA-RIVERSIDE, CA The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, t…
Skills: Merchandising, Inventory Management, Workload Planning, Planogram Execution, Visual Merchandising
Riverside, California, United States · On-site
$17/hr–$23/hr
Store - LA-RIVERSIDE, CA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and servic…
Skills: Retail Leadership, Sales Management, Customer Experience, KPI Management, Staff Coaching
Riverside, California, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security Patrol, Customer Service, Incident Response, Access Control, Observation and Reporting
Riverside, California, United States · On-site
What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and imp…
Skills: Sales Cycle Management, Customer Relationship Management, Inventory Management, Negotiation, Cash Handling
Riverside, California, United States · On-site
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Housekeeping, Attention To Detail, Time Management, Effective Communication, Public Area Maintenance
Riverside, California, United States · On-site
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Housekeeping, Attention To Detail, Time Management, Effective Communication, Public Area Cleaning
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The Call Center Representative serves as the primary point of contact for patients, managing appointment scheduling and coordinating communication between patients and healthcare teams. Key duties include verifying insurance eligibility, obtaining prior authorizations, and maintaining patient records in compliance with HIPAA regulations.
Candidates must have a high school diploma or equivalent and the ability to type 40 words per minute. Previous experience in a medical office or call center and proficiency with EMR software are preferred.
Description
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position is an hourly position. Workdays are typically scheduled withing a five-day workweek. Hours and days may vary based on operational needs. All scheduling complies with applicable California wage-and-hour-laws.
Many of the responsibilities require that you have a working knowledge of computers and the ability to make proper use of the programs utilized in this office, or those that may be necessary to meet the needs of the practice.
BASIC FUNCTION: Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient clinic operations. This position is responsible for providing professional, patient-centered service by assisting callers, coordinating communication between patients and healthcare teams, and facilitating access to services. The ideal candidate demonstrates strong customer service, organizational, and communication skills, with the ability to effectively manage multiple tasks in a fast-paced healthcare environment while maintaining confidentiality and professionalism.
RESPONSIBILITIES: The Call Center Representative performs a variety of administrative and patient service functions, including answering incoming telephone calls, scheduling and coordinating patient appointments, updating patient demographic and insurance information, and verifying insurance eligibility. Responsibilities include obtaining prior authorizations, reviewing patient documentation to support accurate scheduling, scanning and routing documents to patient records, and creating action messages for appropriate members of the care team. The position also promotes patient engagement through the use of patient portal and digital communication tools, maintains departmental productivity and quality standards, and ensures compliance with organizational policies, HIPAA regulations, and established workflows and procedures.
RELATIONSHIPS: The Call Center Representative (Schedulers) should observe and conduct the following relationships:
This job description in no way states or implies that these are the only duties to be performed by this employee. The Call Center Representative (Scheduler) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.
Requirements
Performance Requirements:
Skill Requirements:
Our mission is to be the premier provider of quality full service orthopaedic sub-specialty care with the largest number of Fellowship-Trained and Board Certified Orthopaedic Physicians in the Inland Empire. We have offices located in Redlands, San Bernardino, Riverside, Hemet, Rancho Cucamonga, Victorville, and Lake Arrowhead. Be a part of the AO family! View our current listings at http://aoemployment.com and apply today!
Offices: 1901 W. Lugonia Ave., Suite 120, Redlands, CA 92374, US · 4234 Riverwalk Parkway, Suite 200, Riverside, CA 92505, US · 2131 Elks Drive, Suite 200, San Bernardino, CA 92404, US · 8805 Haven Ave., Suite 200, Rancho Cucamonga, CA 91730, US · 3889 West Stetson Ave., Suite 100, Hemet, CA 92545, US
There are currently 508 open customer service & support positions in Riverside, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Starbucks, Kroger, KBP Bells, Kaiser Permanente Oakland Medical Center, among others. Browse the listings above to see every active employer.
Yes — 17 of the 508 open customer service & support positions offer remote or hybrid work (7 remote, 10 hybrid).
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