Job Description Global payments processing and servicing for cash accounts across all payment rails and product types while maintaining operational excellence and enabling business growth. Client Service Operations will …
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Marriott International Hotels, Inc.
Assistant Concierge Manager
Putrajaya, Putrajaya, Malaysia · On-site
Mid level
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Skills: People Management, Custody And Banking, TLM Applications, Cash And Asset Reconciliations, Financial Services Operations
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Full-time
professional certificate
Bonuses, Flexible Benefits, Competitive Compensation, Commissions, Stock Options, Coaching and Development
Posted 35d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
Monitor daily payment transactions including FX, Wire, and ACH while resolving processing exceptions and investigations. Collaborate with journey owners to implement digitally driven client service models and liquidity solutions for US cash management.
Requirements
Requires 1-3 years of experience in payment processing or onboarding within a financial institution. Proficiency in Cash Management products, Nacha rules, and connectivity protocols like SWIFT and SFTP is expected.
Full job description
Job Description
Global payments processing and servicing for cash accounts across all payment rails and product types while maintaining operational excellence and enabling business growth. Client Service Operations will focus on establishing product vision, strategy and roadmap for the newly established Cash Management business in RBC US as well as support with Payment & Settlement services across Capital Markets. Payment & Settlement Services is responsible for working with the Cash Management journey owners to establish a client service model that is digitally driven to provide seamless client interaction with RBC systems and staff This role will define, prioritize and implement client fulfillment, maintenance and service models and processes. CORE integration and liquidity models for the US cash management to deliver client backed digital first solutions.
Working hours: 6.00PM -3.00AM
What will you do?
Monitor daily payment transactions – including but not limited to both FX, Wire and ACH
Resolve processing exceptions - Responsible for payment Investigations for both FX, Wire and ACH including but not limited to request for authorization, ACH Recalls, ACH Reversals, and Trace Requests.
Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.
Performing reconciliation, identify discrepancies, and perform corrective actions
Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them
Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created
What do you need to succeed?
1-3 years’ experience in payment process / onboarding role experience working at a financial institution and delivering seamless digital experience
Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT FileAct, SFTP)
Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels
Strong understanding of Cash Management Products such as Wire, ACH, RTP, Check
Familiar with the Nacha rules and regulations
Accredited ACH Professional (AAP) Certification preferred but not required
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to building close relationships with clients
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-07-08
Application Deadline:
2026-09-30
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
http://rbc.com/legalstuff.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
https://www.rbc.com/conditions-dutilisation/
Offices: 200 Bay Street, Toronto, Ontario M5J 2J5, CA · 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA · 2 Park St, Sydney, NSW 2000, AU · 100 Bishopsgate, London, England EC2N 4AA, GB · Persiaran Apec, Cyberjaya, Selangor 63000, MY
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How many Customer Service & Support jobs are open in Putrajaya, Malaysia right now?
There are currently 29 open customer service & support positions in Putrajaya, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Putrajaya, Malaysia?
Companies currently hiring include RBC, Marriott International Hotels, Inc., Cotton On Group, APM Monaco, Accor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Putrajaya, Malaysia?
Yes — 1 of the 29 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Putrajaya, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.