Customer Service & Support Jobs in Opelika, AL (Now Hiring) — 125 open — Page 7

Reporting to the Driver Supervisor, the Delivery Driver, is a motivated and detail-oriented individual who wants to be a part of our dynamic team. As a vital member of our distribution department, you will be responsible for ensuring timely and accurate deliveries of aftermarket collision auto parts to our valued customers. In addition to delivery duties, you will also play a crucial role in collecting payments, ensuring smooth transactions, and maintaining positive customer relationships. 

Supervisory Responsibilities

• None
  

Duties/Responsibilities

• Delivery of Auto Parts:
  • Safely and efficiently operate a Sprinter van to deliver aftermarket collision auto parts to customers' specified locations.
  • Follow delivery routes to optimize efficiency and ensure on-time deliveries.
  • Handle and load auto parts with care to prevent damage during transit.
  • Verify the accuracy of delivered items against the invoice and report any discrepancies.
• Payment Collection:
  • Collect payments from customers upon delivery, following company guidelines and protocols.
  • Handle cash and checks securely.
  • Report any payment issues or discrepancies to the appropriate department.
• Customer Service:
  • Interact with customers in a professional and friendly manner, maintaining a positive image for the company.
  • Address customer inquiries and concerns regarding deliveries and payments, or escalate issues as needed.
  • Build and maintain strong customer relationships through excellent service and communication.
• Vehicle Maintenance:
  • Conduct daily inspections of the delivery vehicle to ensure it is in proper working condition.
  • Perform routine maintenance tasks such as fueling, cleaning, and reporting any mechanical issues promptly.
  • Follow safety protocols and adhere to traffic laws while driving.
• Record-Keeping:
  • Maintain accurate records of delivery routes, payment transactions, and mileage.
  • Submit delivery and payment reports to the appropriate department as required.
• Vehicle Safety:
  • Adhere to all traffic laws and regulations while operating the delivery vehicle.
  • Use seatbelts and ensure that the vehicle's safety features are functional.
  • Maintain a safe following distance and adjust driving speed according to road and weather conditions.
  • Avoid distracted driving, such as texting or using a mobile phone, while on the road.
  • Perform regular vehicle safety checks and report any issues immediately.
• Loading and Unloading Safety:
  • Safely load and unload auto parts, using proper lifting techniques to prevent injuries.
  • Secure items within the delivery vehicle to prevent shifting during transit.
  • Use safety equipment, such as gloves and safety glasses, as appropriate.

Required Skills/Abilities

• High school diploma or equivalent
• Valid driver's license with a clean driving record.
• Ability to handle cash and financial transactions accurately.
• Familiarity with using technology such as GPS navigation and Microsoft Office
• Strong attention to detail and accuracy.
• Excellent communication and teamwork skills.
• Willingness to work in a fast-paced environment.
• Knowledge of safety regulations and procedures is a plus.

Personal/Professional Attributes

• A friendly and sincere demeanor.
• Strong teamwork skills with the ability to collaborate effectively.
• Exceptional multitasking abilities with a keen eye for detail.
• A “safety first” mindset.

Physical Requirements

• Lifting and Carrying:
  • Ability to lift and carry heavy automotive parts, often weighing up to 60 pounds.
  • Safely load and unload items from the delivery vehicle, using proper lifting techniques to prevent injury.
• Standing and Walking:
  • Ability to stand and walk for extended periods, especially during the loading and unloading of items.
• Driving:
  • Ability to sit and drive for extended periods, often in varying weather conditions and traffic situations.
• Bending and Stooping:
  • Ability to bend, stoop, and crouch while handling auto parts or performing maintenance tasks on the delivery vehicle.
• Fine Motor Skills:
  • Proficiency in handling and counting cash, checks, and receipts accurately.
• Repetitive Motion:
  • Ability to perform repetitive tasks, such as collecting payments and filling out delivery documentation.
• Vision:
  • Adequate vision to read maps, GPS devices, and complete paperwork accurately.
  • Ability to see and react to road signs, traffic signals, and other vehicles while driving.
• Hearing:
  • Sufficient hearing to communicate effectively with customers, coworkers, and other road users.
  • Ability to hear sirens, horns, and other auditory cues while driving.
• Balance and Coordination:
  • Maintain balance and coordination while moving around the delivery vehicle and when loading and unloading items.
• Overall Physical Health:
  • Good overall physical health to meet the demands of the job, including sitting for extended periods and performing physically demanding tasks.
• Safety Awareness:
  • Ability to follow safety protocols, recognize potential hazards, and respond appropriately to ensure personal safety and the safety of others.
• Physical Endurance:
  • Physical stamina to work extended hours and complete deliveries within established timelines.
  • Ability to handle the demands of a physically active job.

What We Offer:

• Health, Dental & Vision Insurance
• Health Savings Account (HSA) with Employer Contribution
• Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Plan with Employer Match 
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• M-F work week; No weekends

Employee Perks:

• Casual Dress Code
• Teamwork Environment
• Free Company Apparel
• Employee Recognition

Commitment to Diversity

Empire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.