Naples, Campania, Italy · On-site
Job Purpose Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our…
Skills: Turnaround Logistics, Vendor Management, Cost Control, Financial Acumen, Budgeting
Naples, Campania, Italy · On-site
$57k–$130k/yr
Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $57000 – $130000 +/ year Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is th…
Skills: Sales, Customer Service, Negotiation, Interpersonal Skills, Account Development
Naples, Campania, Italy · On-site
$57k–$130k/yr
Cellular Sales Cellular Sales is Growing! Average and High-End Sales Consultants earn $57000 – $130000 +/ year Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is th…
Skills: Sales, Customer Service, Negotiation, Interpersonal Skills, Account Development
Naples, Campania, Italy · On-site
Descrizione del lavoro COSA FARAI: Come Sales Advisor in H&M, avrai un ruolo fondamentale nel creare un’esperienza cliente eccezionale. Accoglierai i clienti, li guiderai all’interno del negozio e li supporterai nella s…
Skills: Customer Service, Fashion Knowledge, Retail Sales, Team Collaboration, Inventory Management
Naples, Campania, Italy · On-site
Descrizione dell'azienda Ami la vendita? Ambisci a fornire il miglior servizio clienti in Italia insieme al tuo team JYSK? Ti piacciono lavori dinamici e un ambiente frenetico? 💪 Allora potresti essere il/la Sales Assis…
Skills: Customer Service, Sales, POS Systems, Cash Handling, Inventory Management
Naples, Campania, Italy · Hybrid
$55k–$62k/yr
Where passion meets opportunity The best of your adventures is the one you have yet to sail! JOB PURPOSE We are seeking an experienced and highly motivated CTI Delivery Senior Lead to join our growing team. The CTI Deliv…
Skills: Agile Delivery, Scrum Master, Kanban, Lean Principles, CTI Technology
Naples, Campania, Italy · On-site
Descrizione dell'azienda Il nostro obiettivo è semplice: fornire sicurezza, tranquillità e libertà di movimento. Smiths Detection è il leader globale per la produzione e assistenza di apparecchiature e tecnologie di rile…
Skills: PLC, Industrial Automation, Embedded Systems, Electrical Schematics, Electronic Troubleshooting
Naples, Campania, Italy · Hybrid
$45k–$52k/yr
Where passion meets opportunity The best of your adventures is the one you have yet to sail! JOB PURPOSE MSC Crociere is looking for an IT Problem Manager.To manage the end-to-end lifecycle of IT problems, driving struct…
Skills: Problem Management, Root Cause Analysis, ITSM, ServiceNow, ITIL
Naples, Campania, Italy · Hybrid
$32k–$39k/yr
Job Purpose Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high-performing user experience across MSC Cruises’ global offices and terminals. Key Accoun…
Skills: Microsoft Intune, SCCM, Microsoft 365, Azure AD, Active Directory
Naples, Campania, Italy · Hybrid
$32k–$39k/yr
Job Purpose Ensure the stability, reliability, performance, and technical continuity of IT Digital products already in production by supporting the analysis and resolution of production issues, coordinating AMS teams, ma…
Skills: IT Application Support, Production Support, AMS Coordination, IT Service Management, Incident Management
Naples, Campania, Italy · On-site
Job Description Ti piacerebbe diventare il/la Store Manager del negozio di Marella a Napoli (Via Toledo)? Hai entusiasmo, orientamento al cliente, dinamicità e voglia raggiungere gli obiettivi? Ti relazioni in modo empat…
Skills: Store Management, KPI Analysis, Team Leadership, Customer Experience, Sales Maximization
Naples, Campania, Italy · On-site
Job Description Ti piacerebbe diventare il/la Store Manager del negozio di Marella a Napoli (Via Toledo)? Hai entusiasmo, orientamento al cliente, dinamicità e voglia raggiungere gli obiettivi? Ti relazioni in modo empat…
Skills: Sales Maximization, Team Leadership, Staff Motivation, Customer Orientation, English Proficiency
Naples, Campania, Italy · On-site
Descrizione dell'azienda Marella, azienda del Gruppo Max Mara, propone un'offerta completa e diversificata, dallo spirito fresco e contemporaneo, al passo con gli stili di vita e i mood più attuali. Cappotti, giacche e c…
Skills: Customer Service, Sales, Visual Merchandising, Styling, English Language
Naples, Campania, Italy · On-site
Descrizione del lavoro Sei una persona socievole e ti piace vendere? Allora unisciti a SIXT! Qui ti prenderai cura dei nostri clienti, controllerai la nostra flotta e assumerai responsabilità differenti all’interno della…
Skills: Sales, Customer Service, Italian Language, English Language, Communication Skills
Naples, Campania, Italy · On-site
ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong b…
Skills: Customer Service, Sales, Fleet Coordination, Problem Solving, Guest Relations
Naples, Campania, Italy · On-site
CHI SIAMO Indie Campers, il marketplace di campervan di riferimento, ha la missione di rendere i road trip accessibili a tutti. Grazie al suo approccio digitale e orientato al cliente, Indie Campers ha sviluppato un’espe…
Skills: Customer Service, Sales, English Proficiency, Driving License, Problem Solving
Naples, Campania, Italy · On-site
Descrizione del lavoro COSA FARAI: Come Sales Advisor in H&M, avrai un ruolo fondamentale nel creare un’esperienza cliente eccezionale. Accoglierai i clienti, li guiderai all’interno del negozio e li supporterai nella s…
Skills: Customer Service, Fashion Knowledge, Sales, Teamwork, Communication
Naples, Campania, Italy · Hybrid
$33k–$46k/yr
Descrizione dell'azienda Unisciti al nostro team Inside Sales B2B e guida l’intero processo commerciale rivolto alle aziende. Se sei motivato/a, orientato/a agli obiettivi e desideri costruire il tuo percorso professiona…
Skills: B2B Sales, Digital Sales, Negotiation, CRM Tools, Stress Management
Naples, Campania, Italy · Hybrid
$33k–$46k/yr
Descrizione dell'azienda Unisciti al nostro team Inside Sales B2B e guida l’intero processo commerciale rivolto alle aziende. Se sei motivato/a, orientato/a agli obiettivi e desideri costruire il tuo percorso professiona…
Skills: B2B Sales, Digital Sales, Negotiation, CRM Tools, Stress Management
Marcianise, Campania, Italy · On-site
Are you a salesperson who thrives in a fast-paced environment and loves working with customers? If so, we want you to join our team as a ‘Skechers Sales Associate’ Ti piace supportare gli altri e lavorare in squadra? Se …
Skills: Customer Service, Effective Communication, Result Orientation, Multitasking, Teamwork
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The Ground Handling Specialist optimizes ground operations, including turnaround coordination, vendor management, and financial oversight for luxury cruise ports. They are responsible for ensuring seamless guest experiences through the development of SOPs and the management of service provider bidding processes.
Candidates must hold a Bachelor's degree in hospitality, tourism, or business with at least 5 years of experience in cruise or ground operations. Proficiency in operational systems like Salesforce and Seaware, along with the ability to travel internationally and the right to work in Italy, is required.
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
An exciting opportunity exists for a talented Ground Handling Specialist to join our newly created luxury travel brand Explora Journeys. The Ground Handling Specialist will play a key role in supporting and optimizing our ground operations, including turnaround coordination, pre- and post-journey services, vendor management, financial oversight, and product development. This position will collaborate across departments to ensure operational excellence and seamless guest experiences in ports worldwide.
1. Ground Operations & Operational Support
• Assist in setting up and maintaining Ground Handling operations, including SOPs, port manuals, and operational checklists.
• Supervise embarkation and disembarkation processes in turnaround ports, ensuring smooth coordination between terminal teams, service providers, and onboard teams.
• Liaise with on-site Ground Handlers and monitor quality standards during turnaround days.
• Conduct port inspections when necessary.
• Lead and contribute to projects focused on enhancing the overall guest experience, from concept through implementation.
• Monitor Medallia feedback and NPS results, identifying trends and driving continuous improvements to enhance guest satisfaction.
• Prepare and attend events, ensuring all logistics (including meet & greet and transfers) are seamlessly coordinated and executed.
• Provide weekend and out-of-hours support for operational emergencies, ensuring timely resolution and continuity of service.
2. Product Development, Pricing & Supplier Management
• Lead benchmarking activities across ports and service providers to ensure competitive and high-quality offerings.
• Manage and execute the full bidding process, including supplier evaluation, negotiations, and selection.
• Build and structure pricing models, ensuring alignment with commercial strategy and margin targets.
• Oversee the full product lifecycle from initial concept and costing through to launch, ensuring operational readiness.
• Ensure all service requests align with budgetary guidelines, maintaining cost efficiency across ports and operations.
• Maintain a deep understanding of financial commitments by continuously monitoring and analyzing costs to support accurate budgeting, forecasting, and reporting.
3. Systems & Reporting
• Keep Seaware, Otalio, GLAM, Salsify, and related systems up to date, ensuring all product codes, pricing, and content are accurate and current.
• Collaborate to create new operational reports.
• Monitor all new Salesforce inquiries, ensuring each case is reviewed and operational support is provided within 48 hours, delivering timely and accurate information to meet ambassadors and guests needs.
• Ensure IT initiatives are followed through and delivered within agreed timelines, maintaining accountability across stakeholders.
4. Training
• Prepare and deliver system training materials for internal teams and local partners, ensuring they have a thorough understanding of our department, services, and operational standards.
• Execute turnaround preparations in close collaboration with local partners, ships, and the Port Operations team, ensuring smooth and coordinated operations.
• Collaborate with the EEC Assist Team, VIP Team, and all EEC Ambassadors, providing ongoing training and updates to ensure thorough understanding of our department, services, and standards, keeping all ambassadors fully informed and aligned.
Education & Experience
• Bachelor’s degree in hospitality, tourism, business, or a related field.
• Minimum of 5 years of experience in a similar role within cruise, hospitality, or ground operations.
• Proven experience in turnaround logistics, vendor management, and cost control.
Skills & Knowledge
• Strong understanding of terminal and logistical operations for large-scale guest movements.
• Financial acumen, including basic budgeting and invoice reconciliation.
• Proficient in Microsoft Office (Excel, PowerPoint) and operational systems such as Salesforce, Seaware, GLAM, or SAP.
• Excellent communication skills.
• Analytical and detail-oriented, with strong organizational abilities.
• Team player with a solution-oriented mindset and ability to meet deadlines.
• Fluency in English; additional languages are an advantage.
• Willingness to travel internationally.
Right to work in Italy.
In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
Contract
- Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
- Gross annual salary (RAL): between €25.000 – €32.000 gross per year, paid over 14 monthly installments
- Meal vouchers: worth €8 per on-site working day
The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
Welfare&Wellbeing
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.
At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
Where Passion Meets Opportunity.
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East. The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033. The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board. MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
Offices: Avenue Eugene Pittard, 40, Geneva, Geneva 1206, CH · 6750 N Andrews Ave, Fort Lauderdale, FL 33309, US · Av das Nações Unidas, 14171, Torre Crystal - 4º andar, São Paulo - Brasil, São Paulo 04794-000 , BR · Boulevard International 55f, Anderlecht, Brussels Region 1070, BE · 5 Roundwood Avenue Stockley Park, Uxbridge, Uxbridge UB11 1AF, GB
There are currently 32 open customer service & support positions in Naples, Italy listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include MSC Cruises, Indie Campers, JYSK, Max Mara Fashion Group, AUTO1 Group, among others. Browse the listings above to see every active employer.
Yes — 6 of the 32 open customer service & support positions offer remote or hybrid work (0 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
