Customer Service & Support Jobs in Mokopane, South Africa (Now Hiring) — 9 open

Description:

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements:

• Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
• Must have well developed business acumen
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Own transport is preferable with valid drivers licence
• Must have own cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
• Must have strong Human Resources Management skills
• Attention to detail

Key Performance Area:

Strategic Management

• Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

• Grow transactions, sales and market share in store as defined in the budget
• Achieve sales budgets and growth objectives
• Manage and promote the customer loyalty programmes and 3rd party credit
• Develop action plans to protect the markets where competitors are entering the markets.
• Ensure Store Business plans are implemented and updated when required

Customer Service

• Manage the implementation and monitoring of the Customer Service strategy in the store
• Ensure an effective Delivery Service is maintained within the store as per company policy
• Grow and maintain VIC and charge card client base
• Recommend Range improvements to suite the market

Asset Control

• Manage and control shrinkage within the Store as per policy
• Protect Assets (Cash, Stock and Fixed)
• Managing Debtors within the Store
• Analyze security requirements and recommend changes in the Store.
• Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

• Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

• Manage manpower requirements in line with the Company and Division strategy
• Ensure Succession Planning & Career pathing is in place within the store
• Ensure open communication / relations with the Store Employee Forum and staff.
• Ensure training & Development is in place for the store.
• Manage Employee Relations within the store

Maintaining Store Standards

• Conduct daily floor walks
• Ensure implementation of agreed Action Plans (PIP's) where necessary
• Monitor adherence of Company standard compliance in the Store
• Ensure maintenance of housekeeping standards
• Ensure merchandising policies and standards are adhered to
• Ensure ready for business is implemented within the stores
• Ensure lighting, store and racking is maintained in good condition

Stock Management

• Ensure stock is ordered and received as per policy
• Ensure that damage stock is cleared as per policy
• Implement Obsolete / deranged stock action plans as per policy
• Manage the slow moving stock as per policy
• Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

• Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
• Ensure all required checklists are completed
• Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
• Investigate, report and manage OHSA Incidents

Expense management

• Manage the Store to the Financial Model and benchmarks
• Maintenance of expenses in line with budget within the store

Insurance Claims Administration

• Report all incidents to the relevant insurer.
• Liaison with relevant insurer on the claim particulars and validity of the claim
• Submission of documentation to the relevant insurer.

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way

Competencies:

Leadership

• Is enthusiastic, knows how to inspire others, connects people.
• Takes the lead.
• Inspires others.
• Takes responsibility.
• Gives employees their own responsibilities.
• Stimulates and uses input from others.
• Shows appreciation for good performance.
• 
  Result-oriented
  
  • Being focused on achieving objectives and results, persevering in the face of adversity.
    
  • Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
    
  • Makes an effort to achieve objectives.
    
  • Has a clear goal in mind.
    
  • Looks for a solution when achieving the objective becomes threatened.
    
  • Finishes the job in time.
    
  Planning
  
  • Systematically organising activities and setting time frames, setting priorities.
    
  • Ensures that the necessary means to perform the job are available on time.
    
  • Puts matters in an efficient order when planning.
    
  • Makes the plan understandable for everyone involved.
    
  • Makes, and maintains a realistic plan.
    
  • Sets priorities.

Delegating

• Delegating work in an understandable, structured and verifiable manner.
• When delegating, provides enough space and responsibility to be able to perform the task.
• • Delegates enough work to complete his/her own tasks.
    
  • When delegating, he/she clarifies what results are required at what time.
    
  • When delegating, he/she indicates to the employee why he/she in particular is asked this question.
    
  • Regularly checks the progress of delegated work
  • 
    
  • Performing under pressure
  • • Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
      
    • delivers good results under pressure.
      
    • persists when faced with setbacks.
      
    • continues to do the right thing under pressure, without making mistakes.
      
    • maintains an even performance under pressure.
      
  • 
    Market orientation
    
    • Demonstrate being well informed about developments in the market.
      
    • Actively seeks market information.
      
    • Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
      
    • Informs him/herself about the offers and activities of competitors.
      
    • Looks for opportunities that allow the organisation to benefit from market trends.
      
  • 
    Integrity
    
    • Complying with generally accepted standards in activities related to the position.
      
    • keeps promises.
      
    • creates realistic expectations.
      
    • is sincere.
      
    • handles sensitive information carefully.
      
    • shows awareness of values, indicates when boundaries are crossed.
      
    Accuracy
    
    • Effectively handling detailed information and being consistently attentive to details.
      
    • Works in an orderly fashion.
      
    • Ensures that matters are handled in an orderly and accurate manner from start to finish.
      
    • Prevents mistakes.
      
    • Invests energy in checking his/her work for mistakes.
      
    Client focus
    
    • Identifying and actively responding to clients' wishes and needs.
      
    • Deals with clients in a friendly manner.
      
    • Shows involvement in the client's problem.
      
    • Makes clients feel welcome.
      
    • Approaches the client's question with a can-do mentality
      
    Personal development
    
    • Being aware of one's own strengths and weaknesses: consciously working on personal development.
      
    • Is focused on self-broadening and/or gaining more in-depth knowledge.
      
    • Follows relevant training programmes and/or looks for opportunities to gain experience.
      
    • Seeks and uses opportunities for personal development.
      
    • Asks for feedback in order to learn