Description:

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements:

Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
Must have well developed business acumen
Must be able to work under pressure
Must be computer literate (Basic computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Own transport is preferable with valid drivers licence
Must have own cell phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
Must have strong Human Resources Management skills
Attention to detail

Key Performance Area:

Strategic Management

Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

Grow transactions, sales and market share in store as defined in the budget

Achieve sales budgets and growth objectives

Manage and promote the customer loyalty programmes and 3rd party credit

Develop action plans to protect the markets where competitors are entering the markets.

Ensure Store Business plans are implemented and updated when required

Customer Service

Manage the implementation and monitoring of the Customer Service strategy in the store

Ensure an effective Delivery Service is maintained within the store as per company policy

Grow and maintain VIC and charge card client base

Recommend Range improvements to suite the market

Asset Control

Manage and control shrinkage within the Store as per policy

Protect Assets (Cash, Stock and Fixed)

Managing Debtors within the Store

Analyze security requirements and recommend changes in the Store.

Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

Manage manpower requirements in line with the Company and Division strategy

Ensure Succession Planning & Career pathing is in place within the store

Ensure open communication / relations with the Store Employee Forum and staff.

Ensure training & Development is in place for the store.

Manage Employee Relations within the store

Maintaining Store Standards

Conduct daily floor walks

Ensure implementation of agreed Action Plans (PIP's) where necessary

Monitor adherence of Company standard compliance in the Store

Ensure maintenance of housekeeping standards

Ensure merchandising policies and standards are adhered to

Ensure ready for business is implemented within the stores

Ensure lighting, store and racking is maintained in good condition

Stock Management

Ensure stock is ordered and received as per policy

Ensure that damage stock is cleared as per policy

Implement Obsolete / deranged stock action plans as per policy

Manage the slow moving stock as per policy

Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

Ensure all required checklists are completed

Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation

Investigate, report and manage OHSA Incidents

Expense management

Manage the Store to the Financial Model and benchmarks

Maintenance of expenses in line with budget within the store

Insurance Claims Administration

Report all incidents to the relevant insurer.

Liaison with relevant insurer on the claim particulars and validity of the claim

Submission of documentation to the relevant insurer.

Management of CB Way

Implement and maintain controls and disciplines as per the CB Way

Competencies:

Leadership

Is enthusiastic, knows how to inspire others, connects people.

Takes the lead.

Inspires others.

Takes responsibility.

Gives employees their own responsibilities.

Stimulates and uses input from others.

Shows appreciation for good performance.
Result-oriented
- Being focused on achieving objectives and results, persevering in the face of adversity.
- Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
- Makes an effort to achieve objectives.
- Has a clear goal in mind.
- Looks for a solution when achieving the objective becomes threatened.
- Finishes the job in time.
Planning
- Systematically organising activities and setting time frames, setting priorities.
- Ensures that the necessary means to perform the job are available on time.
- Puts matters in an efficient order when planning.
- Makes the plan understandable for everyone involved.
- Makes, and maintains a realistic plan.
- Sets priorities.

Delegating

Delegating work in an understandable, structured and verifiable manner.

When delegating, provides enough space and responsibility to be able to perform the task.

- Delegates enough work to complete his/her own tasks.
- When delegating, he/she clarifies what results are required at what time.
- When delegating, he/she indicates to the employee why he/she in particular is asked this question.
- Regularly checks the progress of delegated work
- Performing under pressure
- - Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
  - delivers good results under pressure.
  - persists when faced with setbacks.
  - continues to do the right thing under pressure, without making mistakes.
  - maintains an even performance under pressure.
- Market orientation
  - Demonstrate being well informed about developments in the market.
  - Actively seeks market information.
  - Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
  - Informs him/herself about the offers and activities of competitors.
  - Looks for opportunities that allow the organisation to benefit from market trends.
- Integrity
  - Complying with generally accepted standards in activities related to the position.
  - keeps promises.
  - creates realistic expectations.
  - is sincere.
  - handles sensitive information carefully.
  - shows awareness of values, indicates when boundaries are crossed.
  Accuracy
  - Effectively handling detailed information and being consistently attentive to details.
  - Works in an orderly fashion.
  - Ensures that matters are handled in an orderly and accurate manner from start to finish.
  - Prevents mistakes.
  - Invests energy in checking his/her work for mistakes.
  Client focus
  - Identifying and actively responding to clients' wishes and needs.
  - Deals with clients in a friendly manner.
  - Shows involvement in the client's problem.
  - Makes clients feel welcome.
  - Approaches the client's question with a can-do mentality
  Personal development
  - Being aware of one's own strengths and weaknesses: consciously working on personal development.
  - Is focused on self-broadening and/or gaining more in-depth knowledge.
  - Follows relevant training programmes and/or looks for opportunities to gain experience.
  - Seeks and uses opportunities for personal development.
  - Asks for feedback in order to learn

Description:

Requirements:

Key Performance Area:﻿

Competencies:

Key Performance Area:

Customer Service & Support Jobs in Malelane, South Africa (Now Hiring) — 18 open

Forklift Driver(External Applications Only)

End Controller(Internal Applications Only)

End Controller(External Applications Only)

Cashier(Internal Applications Only)

Cashier(External Applications Only)

Sales Co(Internal Applications Only)

Sales Co(External Applications Only)

General Assistant(Internal Applications Only)

General Assistant(External Applications Only)

System Sup(Internal Applications Only)

Goods Receiving Supervisor(Internal Applications Only)

System Sup(External Applications Only)

Goods Receiving Supervisor(Exteernal Applications Only)

Perpetual Inventory Controller(Internal Applications Only)

Perpetual Inventory Controller(External Applications Only)

Forklift Driver(Internal Applications Only)

Store Manager(External Applications Only)

Store Manager(Internal Applications Only)

Forklift Driver(External Applications Only)

Tired of cold applications?

Responsibilities

Requirements

Full job description

Description:

Requirements:

Key Performance Area:﻿

Customer Service

Merchandising Standards

Housekeeping

Ready for Business

Loss Prevention and Security

Safety (OHSA) Requirements

Values:

Integrity

Accuracy

Client focus

Personal development

Related keywords

About Cashbuild

Frequently asked questions

How many Customer Service & Support jobs are open in Malelane, South Africa right now?

How do I apply for Customer Service & Support jobs in Malelane, South Africa?

Customer Service & Support jobs in other cities

Other jobs in Malelane, South Africa

Browse more

Tools

Explore

Platform

Clera

Tools

Explore

Platform

Clera

Key Performance Area: