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Full-time
Hybrid Work Policy, 22 Annual Leave Days, Additional Tenure Leave Days, 5 Training Days Per Year, Private Health Insurance, Food Allowance
Posted 165d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for English-speaking customers across phone, email, chat, and social media. Proactively resolve issues and execute projects to improve the customer care environment.
Requirements
Must be fluent in English with strong communication and writing skills. Requires flexibility for various shifts and a genuine drive to enhance customer experience.
Full job description
About Marley Spoon
At Marley Spoon, we're passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers' doors. We're a global team driven by a love for food and a commitment to providing exceptional service.
About the Role
As our CC Expert for English-speaking customers, you will be the primary point of contact for our English speaking community, ensuring they receive exceptional support. You'll engage with customers through various channels, proactively resolve issues, and contribute to building a high standard of customer care with our Lisbon team. This is a fantastic opportunity for someone passionate about food, dedicated to customer satisfaction, and eager to grow within a dynamic team.
What you'll do:
Be the main point of contact for our English-speaking customers across various channels (phone, email, chat, social media).
Initiate engaging outbound calls to foster loyalty and deepen customer relationships.
Actively contribute to building and improving our proactive customer care environment.
Take ownership of your projects, including planning, execution, and reporting.
What we're looking for:
Fluent in English (a must-have!).
Flexible with scheduling, including early, late, or overnight shifts.
Strong communication and excellent writing skills.
A genuine drive to help customers and enhance their experience.
Hands-on and attentive to detail.
A strong desire to learn and a willingness to apply new knowledge instantly.
Passion for food is a plus!
Benefits:
Hybrid work policy (remote + office).
22 annual leave days +2 days extra days for every year of tenure (up to 6).
5 training days per year.
Private health insurance provided by Tranquilidade.
Food allowance of 7.62€/worked day under by Coverflex.
Meals, reimagined for real life. From early-morning starts to late-night snacks, and every delicious moment between.
Industry
Food and Beverage Services
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Berlin, Berlin
LinkedIn followers
83,213
Total funding
$153M
Marley Spoon makes it easy to cook a delicious meal at home by sending tasty recipes and fresh ingredients directly to your door. With Marley Spoon, you're in control—you decide what to eat, when to eat, and with how many. Leave behind the hassle of grocery shopping, say goodbye to food waste, and fall in love with cooking all over again!
Offices: Paul-Lincke-Ufer 39/40, Berlin, Berlin 10999, DE · 519 8th Ave, New York, 10018, US · 190 Bourke Road, Sydney, New South Wales 2015, AU
How many Customer Service & Support jobs are open in Lisbon, Portugal right now?
There are currently 383 open customer service & support positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Lisbon, Portugal?
Companies currently hiring include nomadify, Mercier Consultancy, Eco Plus Solutions AB, Genpact, SIXT, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Lisbon, Portugal?
Yes — 123 of the 383 open customer service & support positions offer remote or hybrid work (33 remote, 90 hybrid).
How do I apply for Customer Service & Support jobs in Lisbon, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.