Dundalk, Leinster, Ireland · On-site
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy…
Skills: Quality Assurance, cGMP, GCP, Documentation Review, Data Analysis
Dundalk, Leinster, Ireland · On-site
$14/hr–$14/hr
This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving …
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Dundalk, Leinster, Ireland · Hybrid
• Full Time Permanent positions available • Hybrid role based in our Dundalk office What we offer We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of w…
Skills: Customer Service, Verbal Communication, Written Communication, Microsoft Word, Microsoft Excel
Dundalk, Leinster, Ireland · On-site
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Dundalk, Leinster, Ireland · On-site
Company Description €42,500 Per Annum Plus Bonus Sports Direct is the retail success of the last decade. Our unrivalled growth across ROI, the UK and Europe really sets us apart from the rest. We have no intention of slo…
Skills: Team leadership, Retail management, Visual merchandising, Customer experience, Sales performance
Dundalk, Leinster, Ireland · Hybrid
Full Time Permanent position Hybrid role based in our Dundalk office What we offer We offer a comprehensive benefits package that includes a competitive salary, performance‑based bonuses with clear and realistic expectat…
Skills: Financial advice, Client relationship management, Regulatory compliance, Communication skills, Interpersonal skills
Dundalk, Leinster, Ireland · On-site
Company Description We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We suppo…
Skills: Insurance sales, Account management, Customer service, Client retention, Upselling
Dundalk, Leinster, Ireland · Hybrid
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing …
Skills: Operations management, People leadership, Client relationship management, SLA management, Financial acumen
Dundalk, Leinster, Ireland · Hybrid
Company Description We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We suppo…
Skills: Motor Insurance Sales, Commercial General Insurance, Client Relationship Management, KPI Achievement, Customer Service
Dundalk, Leinster, Ireland · Hybrid
Company Description We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We suppo…
Skills: Motor Insurance Sales, Commercial General Insurance, Client Relationship Management, KPI Achievement, Customer Service
Dundalk, Leinster, Ireland · On-site
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy…
Skills: Front Desk Management, Administrative Support, Communication Skills, Microsoft Office Suite, Organization
Dundalk, Leinster, Ireland · Hybrid
• Full Time Permanent positions available • Hybrid role based in our Dundalk office What we offer We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of w…
Skills: Customer Service, Verbal Communication, Written Communication, Microsoft Word, Microsoft Excel
Dundalk, Leinster, Ireland · On-site
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing …
Skills: International Assignments, Customer Service, English Communication, Cultural Awareness, Organizational Skills
Dundalk, Leinster, Ireland · On-site
Job description summary: We are seeking people who are hardworking, motivated, driven and of course fun! As the Contact Centre Sales Agent, you will be required to sell a range of National Pen product to existing custome…
Skills: Outbound Calling, Sales, Customer Relationship Management, Slovak Fluency, English Fluency
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The Customer Quality Lead plans and coordinates quality operational activities to ensure compliance with cGMP and customer requirements. They act as the primary point of contact for quality documentation, investigations, and performance metrics.
Candidates must hold a bachelor's degree in Pharmacy, Microbiology, Chemistry, Biology, or a related field. A minimum of one year of experience in the pharmaceutical industry is required.
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Customer Quality Lead (CPL) Plans, directs, and coordinates Quality Operational activities for dedicated customers to ensure that goals and objectives of the team (PCI QA Ops and Customer) are accomplished within prescribed time frames and in budget. Maintains a positive working relationship with internal and external customers. Customer Point of Contact (POC), attending the weekly/monthly meetings, provides QA Operational QKI’s (RFT among others) and works with QA Technician ensuring batches are reviewed and ready for customer as per agreed timelines.
Primary Responsibilities:
1) Assist with performing record reviews of completed orders and orders in process to ensure compliance with cGMP’s and customer requirements.
2) Assist as company liaison with customers concerning quality batch documentation.
3) Help identify, communicate, track and resolve document related issues with other departments and customers.
4) Attend conference calls and customer meetings; provide complaint and quality related information.
5) Assist with generating and presenting quality related metrics and key performance indicators for team’s performance.
6) Assist with the investigation of Quality deviations and the drafting of investigation reports associated with such deviations.
7) Disposition of Events and NONC’s
8) Assist with addressing and documenting quality events with Production and Quality teams.
9) Assist with training, developing, and mentoring new QA Technician.
10) Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
11) Attendance to work is an essential function of this position.
12) Performs other duties as assigned by Manager/Supervisor.
13) Develop, update, and implement procedural changes throughout QA Operations
14) Standardize documentation to ensure PCI’s Standard for Quality is achieved throughout our customer base.
15) Coach, train, mentor and develop PCI’s employees to ensure Quality Standards are met and maintained.
16) Assist with In-Process / Finished Goods Inspections, Annual Retain Inspections, Customer Complaint Samples or Rework as needed to support the various groups throughout PCI.
17) Compile, update and analyse customer / internal data and metrics to identify potential trends and areas for opportunities. Utilize the Microsoft Office Suite in detail to present data / facts in a professional fashion.
18) Maintain positive external and internal customer relationships with face-to-face, email and voice communication. Provide the appropriate feedback within 24 hours of notification.
19) Assist with Supplier Investigations as needed.
20) Assess and provide detailed reports / summaries on the impact of process changes to PCI management.
Secondary Responsibilities
Carry out various other additional tasks that may be required from time to time in accordance with the overall goal of the company
Requirements:
Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
CDMO. Inspired by tomorrow. Let's talk future™.
We are PCI Pharma Services. CDMO. Today’s Drug Development & Manufacturing, Advanced Drug Delivery & Drug Device Combination Products, Clinical Trial Services, and Commercial Packaging Technology. Inspired by tomorrow. We provide world-class solutions through intelligence, ingenuity and innovation, together, delivering life-changing therapies. Across 38 global sites and supported by more than 8,000 dedicated employees, we bring together leading technology and continued investment to deliver seamless solutions from development to commercialization, supporting our clients to improve the lives of patients worldwide.
Offices: 3001 Red Lion Rd, Philadelphia, PA 19114, US · 23 Commerce Dr, Bedford, New Hampshire 03110, US · 4545 Assembly Dr, Rockford, Illinois 61109, US · 6166 Nancy Ridge Dr, San Diego, California 92121, US · 977 Century Dr, Burlington, Ontario L7L 5J8, CA
There are currently 13 open customer service & support positions in Dundalk, Ireland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Irish Life, Radius, Graebel Companies, Inc., PCI Pharma Services, Frasers Group, among others. Browse the listings above to see every active employer.
Yes — 6 of the 13 open customer service & support positions offer remote or hybrid work (0 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
