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Full-time
bachelor degree
Posted 22d ago
~40 hrs/week
Responsibilities
Provide Level 2 technical support and hands-on assistance during customer onboarding and solution deployment for HSM products. Act as a technical expert bridging customers, partners, and R&D teams to ensure seamless implementation and issue resolution.
Requirements
Requires an engineering degree or equivalent technical background with initial experience in customer-facing technical support roles. Must possess expertise in HSM, cryptography, PKI, and cybersecurity architectures.
Full job description
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
The HSM Business Line is hiring a HSM / CybersecurityTechnical Support, reporting directly to the head of the business line.
As an HSM / Cybersecurity Technical Support Engineer (L2), you will be a key player in delivering successful deployments and ensuring long-term customer satisfaction.
You will act as a technical expert and trusted advisor, bridging customers, partners, and R&D teams to ensure seamless implementation and high-quality support of our cybersecurity solutions.
Key Missions
Your main responsibilities will be :
Customer Deployment & Support : Provide hands-on technical support during customer onboarding and solution deployment, Act as the primary post-sales technical interface for customers, Manage and resolve complex technical support cases
Technical Expertise & Escalation: Become a Subject Matter Expert (SME) on HSM products, Operate at Level 2 support, ensuring timely issue resolution and Escalate to Level 3 (R&D) when required
Solution Engineering & Integration : Support system design, configuration, and integration activities, Assist customers with advanced technical architectures and use cases
Continuous Improvement : Maintain a high level of expertise in cybersecurity, cryptography, and HSM technologies, Contribute to knowledge sharing and best practices across
Profile & Other Information
Your Profile :
Education & Experience, Engineering degree (or equivalent technical background) with 1st experience in Technical support or customer-facing roles
Technical Skills : Hardware Security Modules (HSM), Cryptography & PKI concepts, Cybersecurity architectures, IT systems and infrastructure
Core Competencies : Excellent analytical and problem-solving skills, Strong communication and interpersonal abilities, Ability to operate effectively in a fast-paced, international environment
Mindset : Customer-centric and solution-oriented, Autonomous, proactive, and detail-driven
Join Us!
Ready to make a move? Hit Apply and share your CV with us.
At IST, we believe in an inclusive environment where every talent can thrive. We welcome applicants from all backgrounds, identities, and abilities. If you require any accommodation during the process, let us know.
Join us to shape a career as unique as you are, where every day brings a new challenge and a new opportunity to learn.
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
Offices: 2 place Samuel Champlain, Courbevoie, Ile de France 92400, FR · 11911 Freedom Dr, Reston, Virginia 20190, US · Plot No 1-A, Sec 73, Noida, Uttar Pradesh, India 201305, IN · 21 Media Circle, #06-08 Infinite Studios, SINGAPORE, Singapore 138562 , SG
How many Customer Service & Support jobs are open in Courbevoie, France right now?
There are currently 39 open customer service & support positions in Courbevoie, France listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Courbevoie, France?
Companies currently hiring include XEFI, Amazon, IDEMIA, METALINE, PVH Corp., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Courbevoie, France?
Yes — 11 of the 39 open customer service & support positions offer remote or hybrid work (0 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Courbevoie, France?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.