Customer Service & Support Jobs in Budapest, Hungary (Now Hiring) — 378 open — Page 8

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

t bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. 

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. 

 We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. 

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a

Learning Operations Specialist – Fixed Term

In this role You will:

• Responsible for the provisioning of the goods and services required in support of the rollout of training sessions. Identify and escalate risks and issues, providing potential solutions to mitigate.

• Scheduling trainers and faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end.

• Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous ‘met requirements’, including budget, when confirming choice.

• Timely ordering of training materials arrangement of special training requirements including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools (e.g. scrap cars, diesel oil etc.).

• Administer sessions, completing all session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp’s learning management system (Cornerstone) are updated accurately and within agreed timeframes.

• Process all training assignments requested via Salesforce workflow tool into My Talent & Learning using appropriate training matrices and adhering to the operating model and delivery standards.

• Responsible for recording the costs (estimated and actual) for all goods and services contracted against a session – following up for invoicing within agreed timescales.

• Responsible for maintaining the absolute accuracy of the information held on Salesforce and Cornerstone.

• Create and manage learning objects, ensuring thorough testing and validation checks are in place.

• Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty.

• Ensure clear and accurate communication to all learning audiences via Salesforce, within agreed timescales i.e., provide full customer service to learners, collaborator, vendors, and colleagues through strong case management practices.

• Support the preparations for the annual ISO 9000 accreditation by reviewing and updating process documentation.

What You will need to be successful:

• Experience in a multinational environment, preferably in shared service center

• Fluency in English

• French or German language knowledge is an advantage

• Excellent customer service skills

• Strong systems and digital literacy

• Confident Microsoft Office user

• Foundational knowledge of any Learning management system is an advantage

• CRM usage experience is desirable

• Desirable business skills include collaboration, communication, curiosity, customer centric thinking, data analysis

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements

• Life & health insurance, medical care package

• Flexible working schedule: home office up to 3 days / week, based on team agreement

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Family friendly workplace e.g.: Extended parental leave, Mother-baby room

• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

• Possibility to join our social communities and networks

• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.