Customer Service & Support Jobs in Biloxi, MS (Now Hiring) — 166 open — Page 2

WE LOVE OUR WORK.

• Responsible for working in all venues including but not limited to Baykery, Buffet, Pho-Boy, and BT Grill.
• Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.
• Expedites food purchases for our guests according to service standards.
• Expedites food purchases for online orders and third-party pickups.
• Ensures that front line checklist is used to restock inventory as needed.
• Serves as an ambassador for all Food and Beverage outlets.
• Maintains cleanliness and sanitary conditions of the dining area.
• When assigned to Baykery, makes craft coffees and specialty drinks according to menu specifications.
• Performs all assigned cleaning and general maintenance tasks.
• Reports issues and/or guest complaints to leader.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Reports issues to Management.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience. Prior food handling, cashier and/or attendant experience preferred. Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.
• Must have ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. 
• Must have excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present proper phone etiquette.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.