Belgrade, Central Serbia, Serbia · Hybrid
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability …
Skills: People Leadership, Business Intelligence, Data Analytics, Analytics Strategy, Process Improvement
Belgrade, Central Serbia, Serbia · On-site
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Skills: Partner Support, Process Management, Data Analysis, Relationship Building, Training
Belgrade, Central Serbia, Serbia · Hybrid
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Skills: Customer Support, Communication Skills, Multitasking, Serbian Fluency, English Proficiency
Belgrade, Central Serbia, Serbia · On-site
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Skills: Inbox Management, Localization, Cross-Functional Communication, Community Engagement, AI Prompting
Belgrade, Central Serbia, Serbia · Remote OK
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Skills: Leadership, Customer Support, Data Analysis, Mentoring, Performance Management
Belgrade, Central Serbia, Serbia · Hybrid
Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some…
Skills: Technical support, Troubleshooting, Hardware diagnostics, Software diagnostics, Ticket management
Belgrade, Central Serbia, Serbia · Hybrid
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Supplier Management, Contract Governance, Service Delivery, SLA Management, KPI Analysis
Belgrade, Central Serbia, Serbia · Remote Solely
Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the …
Skills: Customer success, Communication, Conflict resolution, Customer retention, Psychological analysis
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: Problem identification, Diagnosis, Incident management, SLA management, Technical support
Belgrade, Central Serbia, Serbia · On-site
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability …
Skills: Customer Service, Incident Management, Technical Support, Problem Resolution, Communication Skills
Belgrade, Central Serbia, Serbia · Remote Solely
$4/hr–$8/hr
Cold Caller Department: Marketing Employment Type: Full Time Location: Remote Serbia (Belgrade) Compensation: $4 - $8 per hour [plus bonuses] Description We're looking for a confident communicator to join our sales team.…
Skills: Cold calling, B2B sales, Communication, Active listening, Prospecting
Belgrade, Central Serbia, Serbia · Remote Solely
$4/hr–$8/hr
Business Development Associate Department: Marketing Employment Type: Full Time Location: Remote Serbia (Belgrade) Compensation: $4 - $8 per hour [plus bonuses] Description We're looking for a confident communicator to j…
Skills: Communication, Cold calling, B2B sales, Prospecting, Lead qualification
Belgrade, Central Serbia, Serbia · Remote Solely
$4/hr–$8/hr
Outbound Sales Representative Department: Marketing Employment Type: Full Time Location: Remote Serbia (Belgrade) Compensation: $4 - $8 per hour [plus bonuses] Description We're looking for a confident communicator to jo…
Skills: Communication, Cold calling, B2B sales, Lead qualification, Appointment setting
Belgrade, Central Serbia, Serbia · Remote Solely
$4/hr–$8/hr
Junior Sales Development Representative Department: Marketing Employment Type: Full Time Location: Remote Serbia (Belgrade) Compensation: $4 - $8 per hour [plus bonuses] Description We're looking for a confident communic…
Skills: Communication, Cold calling, B2B sales, Lead qualification, Appointment setting
Belgrade, Central Serbia, Serbia · Remote Solely
$4/hr–$8/hr
Sales Development Representative Department: Marketing Employment Type: Full Time Location: Remote Serbia (Belgrade) Compensation: $4 - $8 per hour [plus bonuses] Description We're looking for a confident communicator to…
Skills: Cold calling, B2B sales, Communication, Active listening, CRM management
Belgrade, Central Serbia, Serbia · Remote Solely
$4/hr–$8/hr
B2B Cold Caller and Appointment Setter Department: Marketing Employment Type: Full Time Location: Remote Serbia (Belgrade) Compensation: $4 - $8 per hour [plus bonuses] Description We're looking for a confident communica…
Skills: Cold calling, B2B sales, Appointment setting, Communication, Active listening
Belgrade, Central Serbia, Serbia · Hybrid
Job Overview Wargaming is looking for a Player Interaction Manager to work on World of Warships in our Belgrade office. We are looking for a good communicator with logical thinking, and the ability to understand the need…
Skills: Communication, Logical thinking, Game development, Community management, Product management
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: PC literacy, Keyboard proficiency, Windows-based applications, Problem solving, Analytical skills
Belgrade, Central Serbia, Serbia · On-site
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and serv…
Skills: HR Administration, HR Policy, HR Procedures, Data Entry, Customer Service
Belgrade, Central Serbia, Serbia · Hybrid
POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our re…
Skills: Level 1-2 Technical Support, Identity & Access Management, Endpoint Management, Microsoft 365 Administration, Okta
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead a team of BI and analytics professionals to transform enterprise data into actionable insights for customer success and operational excellence. Oversee the development of reporting frameworks, dashboards, and KPIs to drive strategic decision-making and process improvements.
Requires a bachelor's degree with over 7 years of experience in business intelligence and at least 3 years of people leadership. Proficiency in BI platforms like Power BI or Tableau and strong analytical and communication skills are essential.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Title: Business Operations Senior Specialist
Grade: 11
Location: Belgrade, Hybrid
The Customer Data & Analytics team transforms enterprise data into actionable insights that drive customer success, operational excellence, and strategic business outcomes. Partnering across Customer Success, Software Support, Product Management, Business Operations, and Executive Leadership, the team delivers reporting, analytics, performance measurement, and data-driven recommendations that improve customer experiences and business performance.
Leveraging modern analytics platforms, business intelligence technologies, and advanced data strategies, we help leaders understand customer health, product adoption, operational efficiency, and business trends. This role offers the opportunity to serve as a senior operational and analytics subject matter expert who helps improve business processes, strengthen reporting standards, and translate complex data into practical recommendations that enable smarter decisions and exceptional customer outcomes.
Position Summary
NCR Atleos is seeking a Business Operations Senior Specialist to join the Customer Data & Analytics team within the Customer Success Management (CSM) organization. This role will support strategic projects and enterprise-level initiatives that enhance business operations, reporting maturity, and data-driven decision-making across the organization.
The Business Operations Senior Specialist will design and deliver advanced reporting solutions, apply analytical techniques to complex datasets, and help establish best practices for data analysis, operational processes, and documentation. This role will partner closely with cross-functional stakeholders and senior leaders to identify improvement opportunities, troubleshoot operational challenges, and provide insights that support customer success, software support, product adoption, and business operations. The ideal candidate combines strong analytical depth, process improvement experience, technical reporting skills, and the ability to mentor colleagues and influence outcomes.
Key Areas of Responsibility
• Lead strategic projects and initiatives that improve business operations across customer success, software support, product usage, and business operations functions.
• Design, build, and maintain advanced dashboards, scorecards, and reporting solutions using industry-standard business intelligence tools.
• Apply advanced analytical techniques to evaluate complex datasets, identify trends, and uncover actionable insights for operational and leadership decision-making.
• Develop, implement, and maintain best practices for data analysis, reporting, documentation, and operational processes.
• Identify and drive improvements in efficiency, quality, cost savings, data consistency, and overall business performance.
• Partner with business leaders, stakeholders, and cross-functional teams to translate business needs into reporting solutions, process improvements, and strategic recommendations.
• Ensure data accuracy, integrity, governance, and consistency across reporting platforms, workflows, and operational documentation.
• Lead adoption of new analytical tools, data transformation technologies, and reporting methodologies that scale team capabilities.
• Support risk management activities and troubleshoot issues for customer-facing or internal projects.
• Document technical requirements, process standards, knowledge guides, and onboarding materials to improve employee and customer understanding.
• Provide expertise, coaching, and mentorship to less experienced colleagues through effective communication, knowledge sharing, and peer support.
Basic Qualifications
• Bachelor's degree in Business, Data Analytics, Information Systems, Economics, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of related experience in business operations, data analysis, reporting, process improvement, or a similar analytical operations role.
• Experience designing and delivering dashboards, reports, scorecards, and operational metrics using Power BI, Tableau, or similar business intelligence platforms.
• Advanced analytical skills with experience working with complex datasets and translating findings into actionable recommendations.
• Proficiency with SQL, database management concepts, data transformation methods, or similar analytical tools and systems.
• Strong communication skills with the ability to explain complex information clearly to customers, stakeholders, and senior leaders.
• Demonstrated problem-solving, prioritization, stakeholder management, and cross-functional collaboration skills.
Preferred Qualifications
• Master's degree in a related discipline.
• Experience within customer success, software support, fintech, banking, payments, or SaaS environments.
• Experience with Microsoft Fabric, Azure, Databricks, SQL Server, Snowflake, Python, or modern data transformation/ETL platforms.
• Experience with ITSM processes and supporting tools, including process documentation, issue analysis, and operational troubleshooting.
• Experience with data governance, data quality, reporting standards, and scalable analytics adoption.
• Relevant analytics, agile, project management, cloud, or data engineering certifications.
• Experience leveraging AI tools such as Microsoft Copilot, Power BI Copilot, or Fabric Copilot to improve productivity, reporting, documentation, or analysis.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits:
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.
Offices: Atlanta, GA, US
There are currently 141 open customer service & support positions in Belgrade, Serbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NCR Voyix, NCR Atleos, Marriott International Hotels, Inc., Clarivate, MAHLE, among others. Browse the listings above to see every active employer.
Yes — 55 of the 141 open customer service & support positions offer remote or hybrid work (22 remote, 33 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
