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Full-time
bachelor degree
Posted 44d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Oversee the design, layout, and renovation of service centers across Thailand and Indochina to ensure alignment with global branding standards. Drive continuous improvement of customer touchpoints by transforming operational feedback into enhanced physical and online service experiences.
Requirements
Requires a Bachelor's degree in Industrial Design or Service Design with 5-8 years of experience in service marketing or store improvement projects. Must possess strong skills in space planning, project management, and the ability to interpret construction and electrical drawings.
Full job description
Position Summary
- Expanded responsibility to oversee all service center look & feel, including layout, zoning, interior design, customer flow optimization, signage, and facility readiness across Thailand and Indochina. - New responsibility to lead renovation projects, coordinate with vendors, property team, and Suwon to ensure alignment with global CI standards. - Drives continuous improvement by transforming operational feedback and customer pain points into upgraded enhanced service touchpoints both all online channels and service shop fronts. - Direct influence on NPS uplift, customer journey satisfaction, and brand consistency, supporting 2026–2027 CX strategy.
Role and Responsibilities
Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines.
Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touchpoints
Support new service model rollouts, e.g., Express Repair zone, Premium Service areas, Smart Corner.
Review design proposals for new customer experience initiatives (e.g., Smart Queue, kiosk, digital wall, SC+ journey).
Manage annual renovation budget, procurement, and project timelines.
Skills and Qualifications
Bachelor’s Degree in Industrial Design, related to Service Design, or related fields.
5–8 years’ experience in service marketing and communication, service center design, or any store improvement projects.
Strong skills in space planning, layout drafting, customer flow design, and project management.
Ability to work with contractors, procurement, and cross-functional stakeholders.
Knowledge of branding, customer touchpoint design, signage systems, and facility standards.
Understand interior design, construction drawing, mechanical and electrical drawing, and strong presentation skills.
Customer-centric mindset with strong attention to detail.
Experience in multisite rollout is an advantage.
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How many Customer Service & Support jobs are open in Bangkok, Thailand right now?
There are currently 913 open customer service & support positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bangkok, Thailand?
Companies currently hiring include Minor Hotels, Marriott International Hotels, Inc., JLL, Hilton, Agoda, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bangkok, Thailand?
Yes — 86 of the 913 open customer service & support positions offer remote or hybrid work (10 remote, 76 hybrid).
How do I apply for Customer Service & Support jobs in Bangkok, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.