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Full-time
bachelor degree
Posted 28d ago
Apply by Oct 16
~40 hrs/week
Responsibilities
Manage and implement customer service operations to ensure alignment with standards and high customer satisfaction. Coordinate with internal and external functions to solve problems and oversee the maintenance of facility facilitators.
Requirements
Requires a Bachelor's degree with 3-5 years of relevant experience and 1-3 years in team management. Candidates must possess strong communication skills, particularly in English, and a professional personality.
Full job description
Job Purposes
Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals
Key Roles and Responsibilities
Implement plans and directions to manage operations of customer service to ensure accuracy and effectiveness aligning with standards and procedures
Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solving to customers effectively
Participate in planning for development and training to coach and improve performance of subordinates
Monitor and examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for use effectively
Coordinate with relevant functions and branches to solve problems and set up plans to improve service and satisfy customers
Monitor and examine operations of functions related to service operations to provide service to customers fast and accurately
Qualifications
Bachelor’s degree in related field
Minimum of 3-5 years of responsible experience in related field and 1-3 years of team management
Have good personality and human relations
Have strong communication skills, especially English skills
Central Group holds global retail and hospitality business with more than 75 years of experience.
Industry
Retail
Company size
10,001+ employees
Founded
1927
Headquarters
Bangrak, Bangkok
LinkedIn followers
150,926
Central Group is a leader in retail and service business in Thailand. We consist of a variety of diverse investment in various corporations, each of which has become the leader in retail, property development, hospitality, and food & beverage industries. We focus on core businesses, core brands, brand commitment, striving to be number one in the mind of consumers in each segment, and creating differentiation in brand experience through “quality” products and services.
Central Group continue to strengthen our position in the marketplace, both domestically and internationally, with its branches all over the country. International branches include Italy, Denmark, Indonesia, and Vietnam.
Central Group created the highest number of jobs in Thailand with more than 220,000 domestic and international jobs. New talents with diverse backgrounds are welcome to join us. Let's be a part of our extended family and journey of growth.
How many Customer Service & Support jobs are open in Bangkok, Thailand right now?
There are currently 913 open customer service & support positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bangkok, Thailand?
Companies currently hiring include Minor Hotels, Marriott International Hotels, Inc., JLL, Hilton, Agoda, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bangkok, Thailand?
Yes — 85 of the 913 open customer service & support positions offer remote or hybrid work (10 remote, 75 hybrid).
How do I apply for Customer Service & Support jobs in Bangkok, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.