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$19/hr–$28/hr
Full-time
high school
Medical coverage, Dental coverage, Vision coverage, Paid time off, Retirement savings options, Wellness programs
Posted 8d ago
Apply by Oct 2
~40 hrs/week
Responsibilities
The Asset Protection Coordinator improves the retail customer experience and mitigates company losses by monitoring store activity and deterring external theft. They are responsible for preparing theft reports, sharing intelligence with stakeholders, and ensuring compliance with asset protection programs.
Requirements
Candidates must have 1 to 3 years of experience and the physical ability to stand and move throughout the store for the duration of their shift. Excellent observational and communication skills are required to effectively engage with customers and report theft incidents.
Full job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Purpose and Summary:
The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APC’s will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities:
Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high-risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications:
Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention. Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks.
Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively, both verbally and in writing. Able to prepare and submit external theft reports as needed. Able to communicate effectively with both Asset Protection and Store Leadership Teams
Work a flexible schedule that will include nights and weekends.
Responsibilities - % Time
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed - 60% External Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager - 30% Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership. - 10%
Preferred- Equivalent Experience
Preferred- High School Diploma or General Equivalent Development (GED)
Required- 1 to 3 years experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$19.00 - $28.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Simplifying health care one person, one family and one community at a time
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1963
Headquarters
Woonsocket, RI
LinkedIn followers
1,244,834
Total funding
$4.0B
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
RetailPharmacy Benefits ManagementHealth InsuranceHealth CarePharmacyRetailCare Managementand Primary CareFinanceHealth Care
How many Customer Service & Support jobs are open in Albany, GA right now?
There are currently 251 open customer service & support positions in Albany, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Albany, GA?
Companies currently hiring include CVS Health, Elior Collegiate Dining, Lowe's Companies, Inc., Phoebe Putney Health System, PruittHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Albany, GA?
Yes — 5 of the 251 open customer service & support positions offer remote or hybrid work (2 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Albany, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.