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Relationship Service Manager, Corporate Institutional Banking (UAE national)
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Full-time
bachelor degree
Professional Development, Flexible Working
Posted 43d ago
~40 hrs/week
Responsibilities
The role focuses on orchestrating client and Relationship Manager servicing activities, including account maintenance and data alignment. It involves interfacing with various internal teams to resolve escalations and ensure compliance with operational risk controls.
Requirements
Candidates must be UAE Nationals with a graduation degree and a basic understanding of corporate banking. Strong communication skills, resilience, and a solution-oriented mindset are essential for success in this fast-paced environment.
Full job description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are currently seeking an ambitious UAE National to join our Corporate & Institutional Banking team in Al Ain as a Relationship Service Manager. Relationship Service Management is a digitally enabled function that orchestrates client and Relationship Manager (RM) servicing activities on behalf of the frontline. This approach ensures an optimal client experience and enables frontline teams to concentrate on revenue-generating opportunities.
In this role, you will:
Be responsible for account maintenance, opening, closure, and reactivation requests
Manage RM portfolio mapping and data alignment across core banking systems
Manage requests for information from internal teams, clients and frontline
Oversee RM delegated responsibilities, including AI triggers and Customer Due Diligence (CDD) information
Be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters
Take ownership of Client Maintenance and Servicing activities including ad hoc client queries and escalations
Interface with wide variety of teams like Servicing Operations, Compliance, Legal, Credit Services, Global Payments Solutions (GPS), Global Trade Solutions (GTS) etc. especially on matters that involve escalation of pending and ageing cases
Contribute actively to meetings / calls for inclusion of their perspective in decision making on business improvements, efficiency gains or change initiatives
Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions
Understand operational risk controls, client data sensitivity, and ensures compliance with audit and data confidentiality standards at every touchpoint
To be successful in the role, you should meet the following requirements:
Basic understanding of banking and financial services especially corporate banking
Excellent communication and interpersonal skills, with the ability to clearly articulate complex information to Relationship Managers, clients, and internal teams
Demonstrated analytical problem-solving abilities
Ability to demonstrate high levels of resilience, delivering under pressure to tight deadlines in a change oriented, fast paced environment
Solution-oriented mindset, showing self-motivation, positivity, and a commitment to continuous improvement
Adopts an inclusive approach, values diversity of thought and continually seeks new perspectives and feedback.
Basic understanding of banking especially corporate banking
A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
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How many Customer Service & Support jobs are open in Abu Dhabi, United Arab Emirates right now?
There are currently 384 open customer service & support positions in Abu Dhabi, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Abu Dhabi, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, ADIB - Abu Dhabi Islamic Bank, Ali & Sons Marine Engineering Factory (ASMEF), Etihad, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Abu Dhabi, United Arab Emirates?
Yes — 7 of the 384 open customer service & support positions offer remote or hybrid work (1 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Abu Dhabi, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
