Customer Service & Support Jobs in Abu Dhabi, United Arab Emirates (Now Hiring) — 384 open — Page 19

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Qasr Al Sarab Desert Resort By Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Ensures smooth operations at all times.
• Co-ordinates all operations in order to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Up sells all Rooms and other services in the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
• Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments
• Requires driving hotel buggies and pass the buggy driving test.
• Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
• Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
• Ensures the palace host pantries are maintained and operationally prepared at all times.
• Updates and maintain all guest history files.
• Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Takes corrective actions when required to improve safety of all work areas.
• Maintains a high level of communication and feedback within the department.
• Is continually proactive within all areas of operation.
• Identifies and anticipates guests’ needs and requirements.
• Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
• Reports on duty punctually and in accordance with the department duty roster.
• Adheres at all times to the departmental grooming and uniform standards.
• Adheres to all hotel and company policies and procedures.
• Adheres to all hotel health and safety policies.
• Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
• Has full understanding and is knowledgeable of all in-room services, amenities and functions.
• Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
• Ensures a full and complete shift hand over.
• Reports any maintenance faults according to stated procedures.
• Immediately actions all special guest requirements and requests.
• Conducts daily standard and quality checks.
• Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
• Performs other duties and responsibilities as assigned by senior management.
• Ensure all special requests are met, with particular reference to families visiting the resort with children.
• Assist in assuring all standard service procedures are adhered to and carried out in detail.
• Ensure all arrival villas are checked and ready prior to an arrival.
• Ensure all amenities are in place as per remarks and profile of guest.
• To offer chilled towels and serve welcome drinks to guests on arrival.
• To complete a full villa orientation for the guest on arrival.
• Offer unpacking service on arrival and packing service for departure guests.
• Respond to guest requests e.g. urgent laundry / pressing requirements.
• To serve villa guests their in- room dining requests.
• To attend to guest complaints of villa facilities.
• To offer shoe shine / laundry / pressing service.
• To make restaurant recommendations and reservations.
• To update guest profile on daily basis.
• Constantly check the appearance, cleanliness of villas.
• To carry out specific duties or tasks assigned within a specific time frame.
• To be constantly on the alert for irregularities in the handling of amenities.
• Use good judgement in determining usage of hotel amenities.
• All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
• Must be familiar with all company policies and procedures relevant to their position.
• Must be fully versed in safety and emergency procedures.
• Maintaining the highest levels of hygiene and cleanliness at all times.

Qualifications:

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Must be fluent in written and spoken in English / multilingual speaking is an advantage 

Additional Information:

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