Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Special capital Region of Jakarta, Java, Indonesia · On-site
Senior
The Corporate Planning role is responsible for supporting the organization’s financial planning and budgeting processes to ensure the achievement of corporate financial goals. This position plays a key role in preparing,…
FY 27 - Internship Broader Assurance Services - Talent Pool
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Intern/Trainee Job Description & Summary PwC Indonesia is an inclusive and equal-opportunity employer that does not discrimin…
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level$25B raised
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Full Cycle Sales, Solution Selling, Business Development, Account Strategy, Territory Planning
Accenture Indonesia Internship Program – Technology & Consulting
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level$6M raised
Your role At Accenture, we are making sustainability our greatest responsibility with the mission to embed sustainability in everything that we do internally and for our clients. As an intern, you will have the opportuni…
Skills: Analytical Skills, Problem Solving, Programming Languages, Business Analysis, Application Design
Special capital Region of Jakarta, Java, Indonesia · Remote OK
Senior$35M raised
The Opportunity: Accial Capital is looking to hire a VP of Investments. The position is a great opportunity for a mid-senior professional to advance their career at the intersection of fintech, private credit, technology…
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Mid level$67M raised
Location - Jakarta About Us M&C Saatchi Performance is a global digital media agency, connecting brands to people. We deliver business growth for our clients through effective, measurable, and evolving digital media stra…
Special capital Region of Jakarta, Java, Indonesia · On-site
Senior$65M raised
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Data Analytics, Predictive Modeling, Business Intelligence, Python, R
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level$4.0B raised
Key Responsibilities Execute end-to-end audit engagements in accordance with the Bank's Audit Methodology and the Institute of Internal Auditors (IIA) Standards.Assess the adequacy and effectiveness of governance, risk m…
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Senior+$756M raised
Job Description: We are seeking an experienced and highly connected senior sales leader to drive growth for our insurance software business primarily in Indonesia and Philippines as secondary market. The role is responsi…
Sales & Brand Partnerships_Films / OTT / TV - Jakarta Indonesia
Special capital Region of Jakarta, Java, Indonesia · Remote Solely
Senior
This is a Work from Home Opportunity based in Jakarta Indonesia. 5 days working. This will be a full time Exclusive Consulting role. We are looking for Media and Entertainment Industry professional in Sales, Brand Soluti…
Skills: Business Development, Brand Partnerships, Media Sales, Product Placement, Branded Content
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got y…
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Mid level$2.9B raised
Technical Solution Specialist This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-clo…
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Mid level$2.9B raised
Technical Solution Specialist This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-clo…
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Mid level$2.9B raised
Technical Solution Specialist This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-clo…
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Line of Service Industry/Sector Specialism Management Level Associate Job Description & Summary PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities, gend…
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Associate Job Description & Summary PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate b…
Skills: Accounting, Auditing Standards, Business Process Auditing, Communication, Teamwork
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level$6M raised
As a technology analyst, you will: Have opportunities to work with the newest technologies to design best-practice technology solutions and deliver quality functional and application designs Be part of project teams whic…
Skills: Analytical Skills, Problem Solving, Communication, Interpersonal Skills, Programming
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level$14M raised
About us Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to better understand the preferences of Indonesian consumers. Populix has a …
Skills: Quantitative Research, Project Management, Market Research, Data Analysis, Microsoft PowerPoint
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Full-time
professional certificate, bachelor degree
Posted 47d ago
~40 hrs/week
Responsibilities
Acts as the primary escalation point for clients and vendors, managing incidents and service requests via calls, chat, and tickets. Responsible for diagnosing client requests, providing first-call resolutions, and producing breach and aging reports.
Requirements
Requires a technical diploma or degree in IT and solid experience in a call center or technology industry environment. Proficiency in ITIL concepts and knowledge of network, security, or cloud technologies is preferred.
Full job description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA The Senior Managed Services Service Desk Agent is a skilled service desk resource and is responsible for acting as the escalation point of contact for clients and vendors.
This role is responsible for taking calls, chat requests, or tickets and mailbox management and handling resulting incidents or service requests.
The Senior Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.
Key responsibilities:
Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Diligently follows processes, continuous follow-ups for closure and reporting.
Uses Managed Services product and process knowledge along with discretion to respond to tickets.
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Triggers knowledge articles requirement, or flags the need for such content, when relevant articles are not available.
Provides new hire knowledge transfer and training.
Provides timely updates to clients, when requested, on any pending requests or tickets.
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
Produces breach and aging reports for tickets opened by the service desk.
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
Uses sound judgment to escalate an issue to a higher level.
Ensures that a professional level of service quality is maintained and that clients are satisfied.
To thrive in this role, you need to have:
Ambitious self-starter who is passionate about IT.
Skilled at using sound judgment to escalate an issue to a higher level.
Methodical in approach to ticket resolution.
Demonstrates a skilled ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Team player with excellent attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24X7 shift structure, based on a defined roster.
Familiar with ITIL concepts.
Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.
Academic qualifications and certifications:
Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
ITIL v4 foundation certification and knowledge is preferable.
Required experience:
Solid demonstrated related work experience gained in a similar role within an information technology environment.
Solid demonstrable related work experience in the Technology Industry (for example. Cisco, FW, RSA, SOC etc.) and Call Center environment is preferred.
Workplace type:
On-site Working
About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: Tokyo, JP
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How many Consulting jobs are open in Special capital Region of Jakarta, Indonesia right now?
There are currently 707 open consulting positions in Special capital Region of Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Special capital Region of Jakarta, Indonesia?
Companies currently hiring include Monitor Deloitte, PwC, Accenture, Grab, Turner & Townsend, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Special capital Region of Jakarta, Indonesia?
Yes — 136 of the 707 open consulting positions offer remote or hybrid work (42 remote, 94 hybrid).
How do I apply for Consulting jobs in Special capital Region of Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.