New York, New York, United States · On-site
$80k–$294k/yr
We Are: Accenture Song’s Utilities team, a group of management consultants helping leading organizations reinvent service as a driver of customer trust, operational efficiency, and satisfaction. We help clients move beyo…
Skills: Management Consulting, Customer Experience Design, Operating Model Redesign, AI Strategy, GenAI
New York, New York, United States · On-site
$113k–$338k/yr
We Are: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue g…
Skills: AI Strategy, Data Strategy, Generative AI, Value Case Development, Responsible AI
Columbus, Ohio, United States · Hybrid
$54k–$196k/yr
We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering i…
Skills: ServiceNow Platform, Business Process Re-engineering, Requirements Gathering, User Story Development, Agile Methodology
Columbus, Ohio, United States · Hybrid
$54k–$196k/yr
We are: A leading partner to the world’s major cloud providers, including AWS, Azure, and Google. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deli…
Skills: Google Cloud Platform, Vertex AI, Gemini, Agentic AI, BigQuery
Columbus, Ohio, United States · Hybrid
$80k–$266k/yr
We are: A leading partner to the world’s major cloud providers, including AWS, Azure, and Google. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deli…
Skills: Google Cloud Platform, Vertex AI, Gemini, Agentic AI, BigQuery
Columbus, Ohio, United States · On-site
$123k–$317k/yr
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, brin…
Skills: Organization Strategy & Design, Operating Model Strategy & Design, Shared Services Strategy & Design, Client Relationship Management, Value Architecture & Realization
Columbus, Ohio, United States · Remote OK
$47/hr–$57/hr
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Compan…
Skills: Azure DevOps Boards, Azure Pipelines, Agile Scrum, Sprint Planning, Stakeholder Communication
Chicago, Illinois, United States · Hybrid
We Are Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue gr…
Skills: Salesforce Architecture, Solution Design, RFP Response, Stakeholder Management, Enterprise Application Architecture
Columbus, Ohio, United States · On-site
$80k–$294k/yr
Talent & Workforce Manager We are: Accenture’s Talent Reinvention Partner and we’re helping clients reinvent how people and organizations work—delivering leadership, talent, operating models, workforce intelligence, and …
Skills: Workforce Transformation, Talent Strategy, Strategic Workforce Planning, Generative AI, Skills-Based Talent Practices
Columbus, Ohio, United States · On-site
$113k–$338k/yr
We Are: We are part of Accenture’s Supply Chain & Operations practice, helping Fortune 500 and private-equity-backed clients reinvent how they plan and run their supply chains. Our work sits at the intersection of functi…
Skills: Supply Chain Transformation, Sourcing & Procurement, Utility Operations, AI & Agentic Solutions, Strategic Sourcing
Chicago, Illinois, United States · On-site
$54k–$206k/yr
We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strateg…
Skills: SAP S/4HANA Finance, General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting
Kirkland, Washington, United States · On-site
Who We Are Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy mark…
Skills: Project Management, Land Development, Civil Engineering, Budget Management, Permitting
Kirkland, Washington, United States · On-site
Wage Range: $101,213 - $161,907 per year Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum…
Skills: Project Management, Change Management, Process Improvement, Digital Health Strategy, Clinical Workflow Design
Columbus, Ohio, United States · On-site
$113k–$338k/yr
We are: Accenture’s Talent Reinvention Partner and we’re helping clients reinvent how people and organizations work—delivering leadership, talent, operating models, workforce intelligence, and change solutions to acceler…
Skills: Workforce Transformation, Talent Strategy, Strategic Workforce Planning, Generative AI, Skills-Based Talent Practices
Columbus, Ohio, United States · On-site
$80k–$294k/yr
We are: Accenture’s Talent Reinvention Partner and we’re helping clients reinvent how people and organizations work—delivering leadership, talent, operating models, workforce intelligence, and change solutions to acceler…
Skills: Workforce Strategy, AI-Enabled Workforce Solutions, Skills-Based Talent Practices, Workforce Intelligence, Organizational Transformation
New York, New York, United States · Hybrid
$63k–$219k/yr
Who You Are You are an early-career Salesforce architect within Accenture’s Life Sciences Salesforce Business Group, building deep expertise at the intersection of Data Cloud, AI, and commercial transformation. You work …
Skills: Salesforce Data Cloud, Agentforce, AI Implementation, Data Modeling, Identity Resolution
Chicago, Illinois, United States · On-site
$80k–$294k/yr
Job Description Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate r…
Skills: Revenue Cycle Management, Business Transformation, Patient Access, Revenue Integrity, Denials Management
New York, New York, United States · Hybrid
$80k–$266k/yr
We Are: Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, w…
Skills: Salesforce Data Cloud, Agentforce, Solution Architecture, Data Modeling, Integration Patterns
Chicago, Illinois, United States · On-site
$113k–$338k/yr
We Are: Accenture’s SAP practice, and we live to see how this can transform the way we live and work. We bring reinvention to life using design thinking, modern delivery methodologies, embedding AI into the way we delive…
Skills: SAP S/4HANA, Finance Transformation, Solution Architecture, Process Integration, Life Sciences Industry Knowledge
Chicago, Illinois, United States · On-site
$80k–$294k/yr
We Are: Accenture’s SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we’re curious and always learning. We’re building the smarte…
Skills: SAP Product Costing, SAP S/4HANA, Finance Transformation, Solution Architecture, Business AI Strategy
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Lead the design and implementation of customer service strategies and operating models for utilities clients to improve trust and operational efficiency. Drive the deployment of AI and automation solutions to reinvent end-to-end customer processes across front- and back-office functions.
Requires at least 6 years of strategy or management consulting experience, including deep functional expertise in customer service domains and at least 1 year of utilities industry experience. A bachelor's degree or equivalent work experience is required, along with hands-on experience in AI and GenAI implementation.
Accenture Song’s Utilities team, a group of management consultants helping leading organizations reinvent service as a driver of customer trust, operational efficiency, and satisfaction. We help clients move beyond traditional cost-focused service models by defining future-ready customer service strategies, operating models, transformation roadmaps, and business cases that connect human-centered design, data-driven insights, AI, and scalable technology platforms.
Within Utilities, we work with electricity, gas & water providers to address rising customer expectations, affordability pressures, regulatory requirements, outage and emergency communications, energy transition programs, and the need for proactive, personalized, digital-first engagement. We help clients modernize customer care, improve satisfaction and trust, reduce cost to serve, and unlock new value through different service models, automation, analytics, and connected customer experiences.
An experienced leader who understands how exceptional service experiences are designed, operated, measured, and transformed. You bring a strategic yet tactical & deployment mindset, strong analytical skills, and practical experience helping organizations assess current-state service performance, identify & evaluate breakpoints, define & deploy future-state visions, and create & execute roadmaps that improve customer, operational, and financial outcomes. You are comfortable owning workstreams, managing teams, leading client stakeholders and driving initiatives from assessment through implementation.
You are passionate about the Utilities industry and understand the critical moments that shape customer trust, including billing, payments, collections, outage management, move-in/move-out, field service coordination, energy efficiency, rate changes, distributed energy resources, and clean energy adoption. You understand these industry dynamics and work with cross-functional and technical teams to deploy tactics that balance customer expectations, regulatory considerations, operational realities, and business value.
You are skilled at leading cross-functional teams across strategy, functional, and technology teams to shape and deploy recommendations that are both innovative and achievable. You have the full consulting toolbelt and bring project management and industry expertise to the workplace, including the abilities to engage client leaders & stakeholders, facilitate workshops, synthesize customer and operational insights, build compelling narratives, guide clients into making confident decisions on where and how to transform service and partner with clients to deploy & monitor various initiatives
You are energized by the opportunity to ideate & deploy automation, AI, Agentic AI and Agentic Commerce solutions to reinvent the end-to-end Utilities Customer processes, across channels and across the front- and back-office.
Travel may be required for this role, varying from 0 to 100% depending on business need and client requirements.
Minimum of 6 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service, customer support, contact center operations, back-office delivery (billing, payments, credit & collections) or digital customer engagement. Including:
Minimum of 3 years of experience creating & implementing experience design, data‑driven insights, and analytics into service transformation to improve customer outcomes and reduce cost‑to‑serve
Minimum of 2 years experience leading assessment‑to‑strategy-to-implementation engagements, translate findings into actionable recommendations, and lead implementation of strategic initiatives that drive measurable customer, operational, or financial impact.
Minimum of 3 years of deep functional expertise across one or more key customer service domains:
Customer & field service transformation (front- and/or back-office focused on the customer)
Customer experience design and journey management
Operating model and process redesign
Workforce, forecasting, and service model transformation
Quality and performance management frameworks
Technology enablement strategy (e.g. IVR, digital platforms, routing, analytics)
KPI architecture, insights, and measurement strategy
Vendor and ecosystem strategy for service delivery
Experience evaluating benchmarking data and competitive insights (customer, operational, and financial) to identify breakpoints, size opportunities, and shape strategic recommendations across channels (web, chat, email, social).
Experience implementing distinct service initiatives within a Customer roadmap to uplift operational performance, enhance customer satisfaction and reduce cost to serve
Experience leading assessment‑to‑strategy-to-implementation engagements, translate findings into actionable recommendations, and lead implementation of strategic initiatives that drive measurable customer, operational, or financial impact.
Demonstrated ability to manage project scope, workplans, deliverables, risks, dependencies, client expectations, and team performance in a consulting or transformation environment.
Hands‑on experience with AI, GenAI, and conversational design, with the ability to translate emerging capabilities into strategic customer experience roadmaps and future‑state operating models.
Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function.
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience
You have past experience leveraging Cloud (SaaS) platforms to architect future‑state service models, assess technology fit within enterprise ecosystems, and inform CX transformation strategies.
You have past experience advising clients on customer service technologies (e.g., Salesforce, Dynamics, Amazon Connect, Genesys, NICE) and how these platforms enable omnichannel service strategies and scalable operating models.
You have past experience working with Customer Information Systems (CIS) or Enterprise Resource Planning (ERP) platforms to understand how these systems contribute to the Utilities value chain and where they play a role within the development and deployment of initiatives across Customer operations
You have hands‑on experience with automation, AI, GenAI, and conversational design, with the ability to translate emerging capabilities into strategic customer experience roadmaps and future‑state operating models.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 08/28/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $94,400 to $293,800
Cleveland $87,400 to $235,000
Colorado $94,400 to $253,800
District of Columbia $100,500 to $270,300
Illinois $87,400 to $253,800
Maine $80,400 to $216,200
Maryland $94,400 to $253,800
Massachusetts $94,400 to $270,300
Minnesota $94,400 to $253,800
New York $87,400 to $293,800
New Jersey $100,500 to $293,800
Virginia $87,400 to $270,300
Washington $100,500 to $270,300
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What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
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Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
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Based on 91 listings with disclosed salaries, most consulting jobs in Kirkland, WA pay between $63k–$294k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 109 open consulting positions in Kirkland, WA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Google, WealthBridge Financial Group, Sweeney Conrad, Ascend, among others. Browse the listings above to see every active employer.
Yes — 38 of the 109 open consulting positions offer remote or hybrid work (8 remote, 30 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
