Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global profess…
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In your role as a CRM Specialist, you have a dynamic position that encompasses multiple facets of client relationship marketing. Your expertise lies in understanding the core principles of CRM and establishing strong con…
Skills: CRM, Stakeholder Management, Marketing Strategy, Data Analysis, KPI Tracking
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Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
The analyst will support account operations by managing reporting, change control, issue management, and satisfaction surveys. They will collaborate with internal teams to produce performance reports and facilitate continuous improvement activities.
Requirements
Candidates must have a bachelor's degree and 3 to 5 years of relevant experience in reporting and governance. Proficiency in Power BI dashboard development and experience with service management processes are required.
Full job description
Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Supports an account to deliver one or more of the following Field Ops scope of services: change control, issue/problem management, governance, satisfaction surveys, reporting, and service definition framework.
Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting
Liaises with Internal Controls and Compliance Team as required What are we looking for? Education:
Bachelor’s degree (or geography equivalent)– Business or technology preferred
Work Requirements:
Minimal to no travel
Flexible hours to accommodate global meeting times
Knowledge/Skills Requirements:
Required
Effective communication and organization skills
Power BI Dashboard Development
Demonstrated expertise in designing, developing, and maintaining interactive Power BI dashboards and reports that integrate data from multiple sources Proven ability to build robust data models, create advanced DAX measures, and transform complex datasets into compelling visual narratives. Skilled at delivering actionable insights that support business reporting, governance, performance management, and strategic leadership decision-making.
Polished, professional presence
Experience in Service Management processes and reporting on SLA metrics
Demonstrated ability to achieve customer satisfaction through a managed service framework
Facilitation skills
Virtual teaming experience
Adaptability to change
Effective collaboration skills and experience
Adept in working across a heavily matrixed organization
Prior outsourcing experience
Implementation skills
Process design experience Roles and Responsibilities: Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities
Supports continuous improvement and organization development activities
Participates in ad hoc area or global projects as required
Responsible for delivering one for more of the following to one or more accounts:
Reporting Capability:
Collect performance data from service delivery, etc.
Produce first draft of client facing reports
Perform metric gap & trending analysis
Produce final drafts for operational reports & business reports
Change Capability:
Change Form Management
Facilitate Impact Assessment
Submit for Approval
Verification
Tracking
Communication
Reporting
Satisfaction Survey capability:
Validate input
Rollout survey
Send reminders
Close/consolidate results
Preliminary analysis
Accountability/Scope:
Accountable for the completion of standard and non-standard tasks within the scope of the function.
Selects the most appropriate procedures from a given set of solutions/procedures.
Able to recognize and act on non-standard situations and adapt work to business goals.
Escalates issues and seeks advice when faced with complex issues/problems.
May have regular interaction with users around first line queries/requests for information.
Subject to general supervision of progress against results.
Applies procedures to ensure accuracy of output and adopts continuous improvement approach.
People/Knowledge:
May coordinate the work of a small team in areas of high volume transaction processing.
Required to share knowledge and experience with others.
Required to assist less experienced or temporary staff.
Working knowledge of one functional area.
Sufficient understanding of a range of standard processes/individual complex procedures to enable application of existing practices and minor modification where approved.Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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