Position Summary: The Technical Account Manager is accountable for managing a set of assigned clients. This role acts as a virtual IT Manager to ensure clients’ documentation and SOPs are up to date, to align the c…
Skills: Technical Account Management, Network Troubleshooting, Server Administration, Microsoft Azure, VMware
Overview ACQUISITION STRATEGY AND DOCUMENTATION PRINCIPAL WORK LOCATION: Hanscom AFB, Bedford, MA Salary Range: $135 - $150,000 annually* *depending on experience, certifications, and qualifications JOB STATUS: Full-time…
Skills: Program Management, Acquisition Strategy, ACAT I Documentation, RFP Development, Cyber Defense Research
Applied Research Solutions is seeking a Senior Administrative Support Specialist to support the Air Force Life Cycle Management Center Electronic Systems PEO (AFLCMC/ES). The Electronic Systems System (ESS) Division aka …
Skills: Microsoft Office Suite, Defense Travel System (DTS), SharePoint Administration, Calendar Management, Executive Scheduling
About Stoke: Stoke Therapeutics (Nasdaq: STOK), is a biotechnology company dedicated to restoring protein expression by harnessing the body’s potential with RNA medicine. Using Stoke’s proprietary TANGO (Targeted Augment…
Applied Research Solutions is seeking a Principal Acquisitions Program Manager to work at Hanscom AFB in Bedford, MA. Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technical…
Skills: DoD5000, Acquisition Management, Program Management, Budgeting, Finance Principles
Overview Senior Program Manager WORK LOCATION: Hanscom AFB, MA (5 days a week in the office) Salary Range: $130,000 - $145,000 annually* *depending on experience, certifications, and qualifications JOB STATUS: Full-time …
Skills: Program Management, Systems Acquisition, DoDI 5000.02, Adaptive Acquisition Framework, AFI 63-101/20-101
Applied Research Solutions is looking for a Senior Program Manager to support the Tactical Air Traffic Control Command and Control Operations System (TACOS) within the Air Force Life Cycle Management Center/PEO Electroni…
Skills: DoD Acquisition Program Management, Acquisition Strategy Development, RFP Development, SOW Development, Cost Schedule and Performance Management
Overview Senior Program Manager WORK LOCATION:Hanscom AFB, MA Salary Range:$120,000-$130,000* *depending on experience, certifications, and qualifications JOB STATUS: Full-time; Salaried Clearance: Secret clearance requi…
Skills: Program Management, DoD Acquisition Strategy, Strategic Planning, Leadership, RFP Documentation
Director/Senior Director, National Accounts - East
Bedford, Massachusetts, United States · Remote OK
$238k–$322k/yr
Senior+$360M raised
About Stoke: Stoke Therapeutics (Nasdaq: STOK), is a biotechnology company dedicated to restoring protein expression by harnessing the body’s potential with RNA medicine. Using Stoke’s proprietary TANGO (Targeted Augment…
Director/Senior Director, National Accounts - Central
Bedford, Massachusetts, United States · Remote OK
$238k–$322k/yr
Senior+$360M raised
About Stoke: Stoke Therapeutics (Nasdaq: STOK), is a biotechnology company dedicated to restoring protein expression by harnessing the body’s potential with RNA medicine. Using Stoke’s proprietary TANGO (Targeted Augment…
Director/Senior Director, National Accounts - West
Bedford, Massachusetts, United States · Remote OK
$238k–$322k/yr
Senior+$360M raised
About Stoke: Stoke Therapeutics (Nasdaq: STOK), is a biotechnology company dedicated to restoring protein expression by harnessing the body’s potential with RNA medicine. Using Stoke’s proprietary TANGO (Targeted Augment…
Position Summary: The Leidos Airborne & Mission Solutions Business Area is seeking an experienced Acquisition Program Support professional to serve as the Site Lead supporting Hybrid SATCOM acquisition and program manage…
Skills: Acquisition Program Support, Program Management, SATCOM, Stakeholder Management, Contract Management
Overview Abacus Technology is seeking a Sustainment Analyst to provide program support for the Technical Advisory and Assistance Services (TAAS) program at Hanscom AFB. This is a full-time position. Responsibilities Serv…
Overview Abacus Technology is seeking a Sustainment Analyst to provide program support for the Technical Advisory and Assistance Services (TAAS) program at Hanscom AFB. This is a full-time position. Responsibilities Serv…
Applied Research Solutions is seeking a Principal Acquisitions Program Manager to support the Air Force Life Cycle Management Center Electronic Systems PEO (AFLCMC/ES). The Electronic Systems System (ESS) Division aka Fo…
Skills: DoD Systems Acquisition, Program Management, Risk Management, EVM Analysis, IMS Analysis
Senior Director, Patient Team Operations & Chief of Staff to the Chief Patient Officer
Bedford, Massachusetts, United States · Hybrid
$269k–$299k/yr
Senior+$360M raised
About Stoke: Stoke Therapeutics (Nasdaq: STOK), is a biotechnology company dedicated to restoring protein expression by harnessing the body’s potential with RNA medicine. Using Stoke’s proprietary TANGO (Targeted Augment…
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$100k–$130k/yr
Full-time
bachelor degree, professional certificate
Medical, Dental, Vision, Disability, Group term life insurance, 401k
Posted 2d ago
~40 hrs/week
Responsibilities
The Technical Account Manager acts as a virtual IT Manager, ensuring client documentation and SOPs are current while aligning clients with technical standards. They handle technical escalations, conduct technology landscape evaluations, and drive operational meetings to improve service delivery.
Requirements
Candidates should have a bachelor's degree or equivalent experience, ideally with at least 2 years in an MSP environment. Proficiency in Windows Server, Azure, VMware, and advanced networking troubleshooting is required, along with industry certifications like MCSA or CCNA.
Full job description
Position Summary:
The Technical Account Manager is accountable for managing a set of assigned clients. This role acts as a virtual IT Manager to ensure clients’ documentation and SOPs are up to date, to align the client to the Meriplex technical standards, and to handle technical escalations. The position requires the ability to travel to client site and work from Meriplex office.
Key Responsibilities/ Duties:
Act as assigned client Subject Matter Technical Expert.
Take escalations to resolve issues and requests.
Accountable to maintain client network and systems documentation and SOP’s.
Evaluate client technology landscape based on set standards.
Present and collaborate on client evaluations with vCIO and/or Client Success Managers.
Facilitate and drive client operational meetings.
Provide Meriplex other operations and sales team guidance and training on assigned clients.
Proactively review client metric and KPI’s. Identify service improvement opportunities for assigned clients by utilizing metric and KPI’s.
Sign off on client on-boarding project.
Track client product maintenance and end of life schedule.
Light project management and delivery.
Assist with firmware and patch remediation.
Assist with client RCA delivery.
Track all time accurately in Meriplex PSA.
Knowledge, Skills, Abilities, and Behaviors:
Exceptional interpersonal and communication skills.
Strategic thinker with strong analytical and problem-solving skills.
Respond promptly to client needs; meet commitments; exercise empathy; identify and anticipate needs.
Manage time efficiently, meet personal goals, and work effectively with other members of the team.
Familiar with:
RMM Platform (Datto, Kaseya)
Windows Server
Microsoft Azure
VMware
AD, DNS, DHCP
Exchange 2010, 2013, 2016, 2019, Office365
Firewalls; Site to Site VPN tunnels; SSL VPN Setup
ConnectWise PSA software/ AutoTask PSA
Wireless Technologies
Experience with advanced troubleshooting server issues; performance, slowness, lockups, etc.
Login Scripts, Group Policies and Security Groups
Advanced network troubleshooting; connectivity, performance, disruption, etc.
Education/ Experience:
Bachelor’s degree; or six-years related experience and/or training; or equivalent combination of education and experience. Must set example for organizational values in daily practice.
Ideally a minimum of 2 years’ experience working in an MSP
Skilled in document interpretation, both electronic and printed, such as service tickets, manuals, procedures and policy manuals. Ability to write clear correspondence in email and document format.
Adept in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions and decimals.
Proven ability to make decisions quickly and under pressure. Ability to assist team members in solving complex problems.
Certifications:
Industry certifications such as MCSA, MCSE, CCNA, VMware VCA/VCP.
Work Schedule/Travel:
Standard Meriplex business hours of Monday – Friday 8:00 AM to 5:00 PM.
Benefits & Compensation:
Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, PTO, Holiday Pay, as well as referral bonuses.
Current pay range: $100k-$130k annually.
Physical Demands:
Medium Work - Exerts up to 40 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
If you’re a midsize enterprise with 100-1000 employees (i.e., an “MSE” according to Gartner), we know what you’re going through. You have the same two challenges trying to find the right MSP/MSSP that our clients faced – that is, until they met Meriplex.
- You’ve grown too fast?: As your company has grown, so did your technology needs. Now, you’ve outgrown your local MSP who doesn’t have the resources or expertise to meet your new IT requirements.
- You haven’t grown enough?: You’re getting there! But, as your technology needs grow become more complex, you don’t have the budgets or the size, yet, to be able to partner with an MSP who services the large enterprise organizations that face the huge challenges you’re starting to see.
So, who do you turn to for help?
Meriplex. That’s who!
We are the premier Managed Services and Managed Security Services Provider for MSEs, specialized in exactly the unique challenges described above. We are your partner and guide throughout all your complex IT decision making that must be managed to drive growth, but that is often too difficult to handle all in-house or with your current resources.
Now, you ask: How do you do that? Well, here is what you need to know:
Who we are:
• Our over 700 employees – give you access to expert services, all the time
• Our 11 offices across the US – give you local and personalized service, every time
• Our co-managed services model – means we customize our partnership with you to work WITH your teams, or AS your team, to ensure all your needs are met
What we offer:
• Managed Services
• Cybersecurity
• Intelligent WAN
• Cloud Services
• Equipment Lifecycle Management & Refresh
• vCIO/vCISO Consultative Services
• A large partner network so we can align all your needs in one place
Contact us today to learn more about how we can help you…
Leave Your IT Frustrations Behind, so you can…
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Offices: 10111 Richmond Avenue, Suite 500, Houston, TX 77042, US · 2745 Dallas Pkwy, Suite 600, Plano, Texas 75093, US · 2860 Michelle Dr, 230, Irvine, California 92606, US · 180 Promenade Circle, Suite 260, Northern California Office, California 95834, US · 14180 E Evans Ave, Aurora , CO 80014, US
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How many Consulting jobs are open in Bedford, MA right now?
There are currently 51 open consulting positions in Bedford, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Bedford, MA?
Companies currently hiring include Astrion, Applied Research Solutions, Odyssey, Stoke Therapeutics, Abacus Technology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Bedford, MA?
Yes — 8 of the 51 open consulting positions offer remote or hybrid work (3 remote, 5 hybrid).
How do I apply for Consulting jobs in Bedford, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.