Boston, Massachusetts, United States · On-site
$75k–$85k/yr
About the Role: The Associate Program Operations Manager is responsible for the day-to-day operational delivery of customer and operator programs across a portfolio of customer sites. This role ensures smooth service lau…
Skills: Operations Management, Performance Management, Root Cause Analysis, SLA Adherence, Stakeholder Management
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Manage the day-to-day operational delivery of customer and operator programs across multiple sites to ensure smooth service launches and reliable execution. Monitor key performance metrics and lead root cause analysis to drive continuous improvement and service stabilization.
Requires strong organizational and problem-solving skills with experience in operational frameworks and CRM tools like HubSpot. Preference is given to candidates with a background in mobility, logistics, or tech-enabled services.
About the Role:
The Associate Program Operations Manager is responsible for the day-to-day operational delivery of customer and operator programs across a portfolio of customer sites. This role ensures smooth service launches, reliable site/program execution, and ongoing performance management of our Operator Partners and Drivers.
Working closely with the Director and Head of Program Operations, you will support operational excellence by monitoring key metrics, resolving issues, and ensuring Operator Partners deliver to Zeelo’s standards. This role is designed for someone eager to grow in Operations Management, with guidance and escalation support from senior leaders.
What you’ll do:
What you have:
Preferred Experience
Salary Range: 75,000 -85,000
Why Zeelo:
Get employees to work efficiently & reliably
Zeelo are the #1 shuttle provider across the US, UK and Ireland. Getting riders to work and school efficiently and reliably. We manage transportation for 1000+ corporations and schools
Offices: 15 - 19 Bloomsbury Way, Floor 6, London, London WC1A 2TH, GB · Barcelona, Barcelona 08018, ES · 75 Federal St, Floor 18, Boston, Massachusetts 02110, US
Get employees to work efficiently & reliably
Zeelo are the #1 shuttle provider across the US, UK and Ireland. Getting riders to work and school efficiently and reliably. We manage transportation for 1000+ corporations and schools
Offices: 15 - 19 Bloomsbury Way, Floor 6, London, London WC1A 2TH, GB · Barcelona, Barcelona 08018, ES · 75 Federal St, Floor 18, Boston, Massachusetts 02110, US
