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Copenhagen, Capital Region of Denmark, Denmark • Hybrid
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Lead the operational response during critical network service disruptions and coordinate technical teams for efficient fault resolution. Provide clear and precise communication to the organization and customers while driving initiatives to prevent future escalations.
Experience in a similar role such as Incident or Operations Manager is highly advantageous, along with the ability to maintain composure under pressure. Candidates must be fluent in English and eligible for Danish security clearance (EU citizenship or 7-year EU residency).
“Our Operations Managers take ownership of critical incidents from first response through resolution, working alongside skilled colleagues in a fast paced environment. This is your chance to sit at the heart of TDC NET's Network Operating Center. If you thrive in an environment where no two days look the same, this is the role for you."
- Lasse Freisleben Aagesen, Head of Major Incident Management
Your educational background is less important to us - however, experience from a similar role is a significant advantage. You may previously have worked as an Incident Manager, Problem Manager, Service Delivery Manager, Operations Manager, or Major Incident Manager.
You are skilled at solving problems, prioritizing your time, and thinking analytically, even under pressure. You take ownership, provide direction, and can translate technical complexity into something everyone can understand - whether they are technicians or executives.
And when a crisis arises? You are the person who maintains the overview, brings the team together, and makes the right decisions under pressure.
You speak and write English fluently, as communication is at the core of everything you do.
Please note that this position requires the ability to obtain and maintain security clearance from Danish authorities. Eligibility for security clearance requires EU citizenship or residence in the EU for at least seven years.
If you have questions about the position or want to know more about what it means to work at TDC NET, feel free to reach out Lasse Freisleben Aagesen, Head of Major Incident Management, on +45 31 20 34 48. Before August 3rd, you may experience delayed response times due to summer holiday.
Teglholmsgade 1, København
Submit your application - including your CV and a cover letter.
We invite candidates for interviews on a continuous basis, so please apply as soon as possible and no later than 17 August 2026.
You can expect to hear from us within 3 weeks from the application date.
Click here to read more about TDC NET and how it is to work at us.
We encourage you not to include a photo in your CV or cover letter. In TDC NET we are dedicated to fostering an inclusive culture that values diversity, and we pride ourselves on providing equal opportunities for everyone. All qualified candidates will be assessed regardless of ethnicity, religion, gender, gender identity, sexual orientation, disability and all the other characteristics that make us different.
The green transition needs a strong digital infrastructure. With us
you will take part in delivering the technological solutions.
For
all of us.
We
set targets for a healthy and safe working environment.
Our work culture is digital and flexible when compatible with tasks
and colleagues.
Welcome to your new hybrid workplace.
Get responsibility quickly and be a part of the biggest transformation in our field - ever.
Be
challenged.
Take
part in connecting Denmark together with both new and experienced
colleagues and many various professional competencies.
In
TDC NET we are both motivated and united by a strong network.
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YouSee er Danmarks førende udbyder af internet, mobiltelefoni og tv/streaming. YouSee tilbyder pålidelige og sikre produkter, og med landets bedste 5G-mobilnetværk, de højeste internethastigheder og markedets bedste og bredeste tv-og streamingunivers er YouSee et naturligt valg for danske husstande på tværs af geografi og størrelse. YouSee er en del af TDC-brands-koncernen.
Offices: Teglholmsgade 1, 0900, Kbh C, DK · Teglholmsgade 1, Copenhagen, Capital Region 2450, DK
YouSee er Danmarks førende udbyder af internet, mobiltelefoni og tv/streaming. YouSee tilbyder pålidelige og sikre produkter, og med landets bedste 5G-mobilnetværk, de højeste internethastigheder og markedets bedste og bredeste tv-og streamingunivers er YouSee et naturligt valg for danske husstande på tværs af geografi og størrelse. YouSee er en del af TDC-brands-koncernen.
Offices: Teglholmsgade 1, 0900, Kbh C, DK · Teglholmsgade 1, Copenhagen, Capital Region 2450, DK
