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Casino Service Supervisor (Minimum Four Games Preferred)
Everett, Massachusetts, United States · On-site
Senior$5.6B raised
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Part-time
high school
Posted 49d ago
~40 hrs/week
Responsibilities
Manage the arrival and seating experience for guests in a luxury fine dining environment to ensure a seamless and refined first impression. Coordinate reservations, VIP arrivals, and front-of-house flow while upholding Forbes Five-Star service standards.
Requirements
Requires a high school diploma and preferably 1-2 years of experience in luxury hospitality or fine dining. Candidates must be at least 18 years old and capable of obtaining required work licenses.
Full job description
Company Description
Job Description
The Fine Dining Host Person is responsible for delivering an exceptional first and last impression for guests within a luxury restaurant at Wynn Las Vegas. This role ensures a seamless, refined arrival and seating experience through attentive service, detailed coordination, and personalized guest engagement.
The Host Person serves as the central point of communication for guest flow, reservations, and front-of-house organization while upholding Wynn’s Forbes Five-Star standards and commitment to service excellence.
Key Responsibilities
Guest Experience & Arrival Presentation
Greet all guests with poise, warmth, and professionalism, using eye contact and personalized acknowledgment when possible
Anticipate guest needs and preferences to provide a tailored, elevated experience
Maintain a polished, confident presence that reflects the luxury positioning of Wynn restaurants
Ensure each guest’s arrival and departure experience is seamless, gracious, and memorable
Reservations & Seating Coordination
Manage reservations and guest seating with precision, balancing service pacing and guest expectations
Coordinate VIP arrivals, special occasions, and high-priority reservations with management and service teams
Provide accurate wait times and manage waitlists while maintaining guest satisfaction
Optimize seating flow to ensure efficiency without compromising the guest experience
Luxury Service Delivery
Demonstrate strong attention to detail in all aspects of arrival experience (greeting standards, seating, menu presentation, guest transitions)
Maintain awareness of dining room atmosphere, including guest mix, pacing, and overall ambiance
Uphold Forbes Five-Star service standards through attentive, thoughtful, and proactive guest interaction
Communication & Guest Coordination
Act as a liaison between guests, servers, and management to communicate guest preferences, VIP status, and special requests
Maintain clear, constant communication with front-of-house teams to ensure readiness for seated guests
Relay guest feedback and service opportunities to leadership in real time
Guest Relations & Service Recovery
Handle guest inquiries, concerns, and special requests with discretion, urgency, and professionalism
Coordinate with management to execute service recovery when necessary
Support special guest needs, including accessibility, celebrations, and customized dining arrangements
Operational Excellence
Maintain cleanliness, organization, and presentation of the host stand and entry area
Ensure menus, reservation systems, and guest materials are accurate and properly maintained
Complete all opening and closing procedures and adhere to established operational standards
Attend pre-shift meetings to stay informed of VIPs, menu updates, and daily priorities
Compliance & Brand Standards
Adhere to all Wynn grooming, appearance, and uniform standards
Follow all health, safety, and sanitation regulations
Execute all responsibilities in accordance with Wynn policies and departmental procedures
Act as an ambassador of Wynn’s brand, values, and culture
Qualifications
Education & Experience
High school diploma or equivalent required
1–2+ years of experience in a fine dining, luxury hospitality, or upscale guest service role preferred
Experience with reservation systems (e.g., SevenRooms or similar) preferred
Candidates must be at least 18 years of age
Knowledge & Skills
Exceptional communication and interpersonal skills
Strong attention to detail and ability to anticipate guest needs
Ability to manage multiple priorities in a fast-paced, high-expectation environment
Professional presence with a refined and service-oriented mindset
Licenses & Certifications
Must be able to obtain and maintain required work cards and licenses
Work Environment
Fine dining restaurant within a luxury resort setting
Flexible schedule required, including evenings, weekends, and holidays
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
FLSA Status: Non-Exempt
Division: 22700 - F&B
Career Areas: Food & Beverage
Status: Steady Extra
Related keywords
Fine DiningLuxury HospitalityForbes Five-StarSevenRoomsGuest ExperienceReservation SystemsFront-of-HouseVIP ServiceService RecoveryWynn Las VegasHospitality ManagementGuest Flow
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
Offices: 3131 S Las Vegas Blvd, Las Vegas, Nevada, US
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai.
Wynn Resorts holds more Forbes Travel Guide Five Stars than any other independent hotel company in the world.
Offices: 3131 S Las Vegas Blvd, Las Vegas, Nevada, US