About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Leadership, Passenger Service, Communication Skills, Interpersonal Skills, Staff Training
Air Cargo Warehouse Agent -ORD About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and se…
Air Cargo Ramp Agent ORD About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely…
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Air Cargo Office Agent ORD About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and secure…
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Ramp Operations, Ground Handling, Team Management, Problem Solving, TSA Regulations
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Leadership, Passenger Services, Communication, Interpersonal Skills, Training
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Cargo Handling, Ground Support Equipment Operation, Warehouse Organization, Scanning and Verification, Safety Compliance
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Customer Service, Ticketing, Baggage Handling, Reservations, Fare Calculation
Windsor Locks, Connecticut, United States · On-site
Entry level
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Loading and Unloading, Sorting, Scanning, Pallet Jack Operation, Air Freight Handling
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Skills: Preventative Maintenance, Troubleshooting, Mechanical Repair, Equipment Installation, Parts Logistics
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
high school
DailyPay App, Awardco Platform Awards, Medical Insurance, Travel Discounts, Pet Insurance, Discount Shopping
Posted 24d ago
~40 hrs/week
Responsibilities
Lead and support a team of passenger service agents to ensure safe, efficient, and customer-focused airport operations. Responsibilities include assigning daily work, conducting crew briefings, and monitoring compliance with company and security policies.
Requirements
Requires a high school diploma or equivalent and previous operational experience, preferably in passenger services. Candidates must demonstrate leadership qualities and the ability to work weekends, holidays, and perform physically demanding tasks.
Full job description
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Lead Agent Passenger Services supports daily airport operations by guiding a team of passenger service agents to deliver safe, efficient, and customer-focused service. This role includes assigning and monitoring work, training employees on proper procedures, and leading crew briefings to ensure smooth operations. The Lead Agent is also responsible for observing performance, identifying issues, and escalating them to management when necessary. In addition, they help maintain compliance with company policies and site security requirements by monitoring activities and reporting concerns.
Responsibilities
Guide and support passenger service agents in delivering safe, efficient, and customer-focused service.
Assign, schedule, and monitor daily work to ensure timely and accurate completion.
Demonstrate proper work methods and conduct on-the-job training.
Lead crew meetings and communicate new or revised operational procedures.
Observe and analyze work methods, providing feedback and escalating issues to management.
Assist management with effective use of tools, equipment, and materials.
Ensure compliance with company policies, safety standards, and site security procedures.
Monitor staff, contractors, and visitors, reporting breaches or concerns as required.
Provide leadership and guidance without administering discipline or discharge authority.
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers.
WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security.
With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
Offices: 7, Boulevard de la Madeleine, Paris, Île-de-France, FR
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers.
WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security.
With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
Offices: 7, Boulevard de la Madeleine, Paris, Île-de-France, FR