Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Utilization Review, Case Management, Clinical Quality Improvement, Microsoft Office, Critical Thinking
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Utilization Review, Clinical Education, Case Management, Clinical Care Coordination, Staff Training
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Procurement-to-pay, Data Analysis, Microsoft Excel, Invoice Reconciliation, RFQ Support
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Procurement-to-Pay, Data Analysis, Microsoft Excel, Invoice Reconciliation, RFQ Support
WNS Walk in Indore Hiring - Associate / Sr. Associate
Indore, Madhya Pradesh, India · On-site
Entry level
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digi…
Skills: Communication Skills, Customer Service, Typing Speed, Webchat, Multitasking
REF101597D_2026252498 - Data Analyst - Python/Pandas/ Power BI - 2 to 4 years experience
Pune, Maharashtra, India · On-site
Mid level
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
WNS Walk in Indore Hiring - Associate / Sr. Associate
Indore, Madhya Pradesh, India · On-site
Entry level
Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digi…
Skills: Communication Skills, Customer Service, Typing Speed, Webchat, Multitasking
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Data Entry, Typing Speed, Computer Literacy, Attention To Detail, Self-learning
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Payroll Administration, Financial Analysis, Reconciliations, Grant Administration, VAT Reconciliations
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Procurement-to-Pay, Data Analysis, Microsoft Excel, Invoice Reconciliation, Category Strategy
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Procurement-to-pay, Data Analysis, Microsoft Excel, Invoice Reconciliation, Sourcing Strategy
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: End User Computing, IT Asset Management, Inventory Control, Audit & Compliance, Windows OS
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Full-time
bachelor degree
Posted 41d ago
~40 hrs/week
Responsibilities
The HRBP will manage the full employee lifecycle, including recruitment, onboarding, and performance management for night shift operations. They are also responsible for employee relations, retention strategies, and providing HR analytics to optimize business decision-making.
Requirements
Candidates must have a relevant tertiary qualification and at least 3 years of HR generalist experience, preferably within a BPO or call center environment. Proficiency in South African labor legislation and Microsoft Office packages is required.
Full job description
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
An exciting opportunity for a Night Shift HRBP has become available within our human resources team. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. The position is an exciting and challenging opportunity that will require the successful candidates to contribute significantly to enabling the diverse campaigns’ people objectives & growth plans.
Kindly note that this will be a Night Shift / Graveyard Shift position.
KEY RESPONSIBILITIES WILL INCLUDE:
1. Recruitment
Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)
2. Employee Induction & On-boarding
Induction and On-boarding of all new hires
3. Employee Engagement
Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale
Partnering with Operations to:
Implement & maintain the Company’s People Strategy
Enable and drive reward and recognition
Implement surveys, communicate results, draft, implement and track action plans
4. Talent Management
Partnering with Operations to ensure that:
Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
Personal Development Plans are in place for each team member
Probation is effectively managed with all new starters
Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively
5. Retention Management
Partnering with Operations to:
Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
Identifying and addressing barriers to retention
Conducing exit interviews and post-exit follow-ups and reporting on trends
6. IR, ER, Discipline Management
Partnering with Operations to effectively:
Facilitate the resolution of conflict.
Manage and resolve misconduct, poor performance, incapacity and incompatibility cases
Manage and reduce absenteeism
CCMA case management and representing the company at the CCMA
Facilitating effective S189A redeployment of employees (when applicable)
7. HR Administration, Analytics and Reporting
Compiling, maintaining and analysing HR analytics in order to optimize decision-making
Facilitating efficient, timeous and accurate HR & IR administration & documentation
Compiling reports & decks for internal MBR/QBRs & external Business Reviews with clients
Qualifications
QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED
Relevant tertiary qualification
Minimum of 3 years' HR generalist experience
Preference will be given to candidates with BPO/call center experience
Experience in and a sound understanding of best practices in the following categories:
Employee Relations & IR
Performance Management
Leadership Coaching
HR Analytics & Reporting
Job Analysis
Recruitment & selection for bulk, as well as leadership positions (including exposure to competency-based selection tools)
Organisational Development
Talent Management
Employee Engagement
A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
A sound working knowledge of all SA labour legislation
Sound business acumen
Additional Information
The ability to:
to work in a night shift environment & hours
work in close partnership with relevant business partners and COEs giving professional and expert advice on HR & IR best practices
demonstrate sound decision-making and problem-solving abilities, together with good judgment
inspire confidence and positively influence others
be flexible, function under pressure and maintain a positive attitude in all circumstances
manage confidential information with utmost discretion
implement change management initiatives effectively and efficiently
work to deadlines and have lots of drive to effectively deal with numerous and complex issues and priorities; sound time management skills are therefore also very important.
be innovative and show initiative
be accurate and pay excellent attention to detail
communicate effectively at all levels both within, as well as outside the company
deliver results with a strong “sense of urgency”
manage and lead others
Related keywords
BPOCall CenterHRBPHuman Resources Business PartnerEmployee RelationsIndustrial RelationsCCMAS189AKPIsMBRQBRTalent ManagementRetentionOn-boardingLabor LawHR Analytics
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company
Industry
Business Consulting and Services
Company size
10,001+ employees
Founded
1996
Headquarters
New York
LinkedIn followers
1,910,354
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
Offices: New York, US · Mumbai, IN · London, GB
Business Transformation ServicesDigital Transformation ServicesData-led Analytics Solutions & ServicesFinance & Accounting Services and ConsultingCustomer Experience ServicesProcurement Transformation ServicesIndustry-specific Process Management ServicesRisk Management Servicesand Legal ServicesAccounting
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company
Industry
Business Consulting and Services
Company size
10,001+ employees
Founded
1996
Headquarters
New York
LinkedIn followers
1,910,354
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
Offices: New York, US · Mumbai, IN · London, GB
Business Transformation ServicesDigital Transformation ServicesData-led Analytics Solutions & ServicesFinance & Accounting Services and ConsultingCustomer Experience ServicesProcurement Transformation ServicesIndustry-specific Process Management ServicesRisk Management Servicesand Legal ServicesAccounting